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Management Machine Operator

Joliet, Illinois, United States
October 26, 2016

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Clorinda S. Faulkner-Pride

**** ****** **** **. ******, IL 60431

815-***-**** 779-***-****


To obtain an Administrative Assistant/Medical Office Receptionist position utilizing my communication, administration, and organization skills allowing opportunities for professional growth, advancements as well as seeking a challenge in a renowned health organization.


Bachelor of Business Administration 07/2010

American InterContinental University Hoffman Estates, IL

Concentration: Healthcare Management

GPA: 3.60

Relevant Coursework: Healthcare Management; The Ethical and Legal Aspects of Healthcare; The Healthcare Industry; Financial Management; Managerial Accounting and Organizational Controls; Global Strategic Management; Concepts in Organizational Behavior; Decision Making

Associate of Arts in Business Administration 11/2008

American InterContinental University Hoffman Estates, IL

Concentration: Healthcare Administration

GPA: 3.56

Relevant Coursework: Medical Office Procedures; Medical Records; Project Management;

Business Ethics; Business Management and Leadership; Computer Applications; Fundamentals of Marketing; Business and Society


08/2012-Present Bed Control-Patient Service Rep/Silver Cross Hospital New Lenox, IL

11/2010-08/2012 Patient Registrar/Adventist Bolingbrook Hospital Bolingbrook, IL

03/200*-**-**** Cashier, Secretary/Express Temp Services Bolingbrook, IL

08/2006-03/2007 Transportation, Office Clerk/Clear Staff Temp Bolingbrook, IL

12/2003-07/2006 Casual Clerk/United States Postal Service Chicago, IL

05/1997-10/2002 Picker, Packer, Machine Operator/Nabisco Bakery Chicago, IL


Computer Skills

Microsoft Word, PowerPoint, Excel; Patient Management Systems (PMS), Cerner, Meditech, Ecare, NextBar/Passport, Medical Necessity, NAMM, PowerCharts, Capacity Management, Access Management, etc…

Core Competencies

Called insurances companies for pre-certifications

Called physician’s office for update orders if diagnose is not available, if signature is not available, for corrected diagnose codes or for any information that does not allow me to complete registration

Pre-Cert all Inpatient admits for United Health Care and fax information to Land of Lincoln Insurance for Inpatient Admits

Assisted/Trained employees in the Go-Live Project for Cerner Software

Attend meetings with payer agents and/or vendors to address unresolved issues and learn about new procedures and guidelines

Apply high level of knowledge in order to process complex billing and collections

Ensure all claims are accurately transmitted daily

Register patients for their Finger-Sticks, verified insurances in Passport/Ecare Data System

Pre-register patient that are schedule for surgery, schedule patients for pre-op testing/pre-registration, collect insurance information and verify, scan physicians orders and update demographic information

Contact the assigned payer representatives to determine when payment will be made

Complete follow-up of claims are on a timely basis according to the CBO productivity guidelines

Handle responsibilities of greeting visitors and patients in a warm and professional manner, Responsible for maintaining the reception area in a neat and clean manner

Registering ER Patients, Outpatient, Surgical Care Patients and all Labs, Obtaining necessary information from patients in a delicate fashion, Insurance verification of major health insurance, Processing paperwork for inpatient/outpatient admissions, Answering Multi-Line Phone in busy ER and Outpatient environment

Perform registration of new patients and updating of existing patient demographics, Assist medical receptionist in handling various administrative tasks, Collected co-pays and deposits when necessary

Prepared info, such as name, address, date of purchase, vehicle identification number (VIN) to the Secretary of State, Prepared paper work of the route, items purchased, and inventory for the shipping team daily

Deposited incoming and outgoing mail in bulk organized by zip codes, Organized incoming and outgoing mail by addresses and zip codes

Assisted with managing cash funds through the register on a daily basis


Faxed, filed, and completed typing functions daily, Knowledge of Cerner Data System, E-care Insurance Systems, Managed Care, etc…

Prints personal information and keeping HIPPA (Patient Information Private) for hospital pertaining to patients insurances, phone number, social security numbers, etc… Print Consent Forms, Data Entry, etc… Switchboard Operator

Print invoices and packing slips for the trucks drivers as well as for the warehouse, Collect customers information on purchase of cars, repairs, and down payments

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