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Customer Service Data Entry

Jacksonville, Florida, United States
October 26, 2016

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Sharon Butler



Professional with 5 yrs. of progressive healthcare experience, including financial and billing representative

Ensures confidentiality in all written and verbal practices

Completed medical terminology course via UF Health

Records management system experience including data entry, filing and maintaining records

Clerical and customer service experience such as answering telephones, scheduling appointments, typing documents and reports

Understands company vision and dedicated to developing a positive team and successful organization

Interacts with diverse groups and provides detailed assistance and information

Possesses a friendly, upbeat and positive attitude

Actively listens and understands requests, questions, and complains; addresses or escalates issues to satisfy customer

9 yrs. of experience in legal field, Duval County Deputy Clerk


Duval County Court House, Jacksonville, Florida October, 2006 – November, 2015

Court Records Aide / Customer Service

Answered inquiries from the gerenal public regarding judicial procedures, court appearances, trial dates, outstanding warrants, subpoenas, witness fees and payments of fines

Recorded case dispositions court orders and payment arrangements made for collected court fees

Processed cases, issued summons, and warrants and filed probation reports

Responsible for receiving, filing, sorting mail; processed documents, and distributes routine manual records for the circuit court office

Ensured that any concern; complaint, or request was followed up in a timely and appropriate manner, documented adequately and brought to a prompt and satisfactory resolution

Communicated effectively with peers, providers, staff and other internal and external customers to achieve company goals

Handled complex inquiries by either taking action directly or referring to the appropriate area

Explained policies and procedures to customers with a friendly, upbeat and positive attitude

Able to utilize a personal computer terminal by using appropriate software including word processing and spreadsheet applications with job specialty and mainframe applications

Sharon Butler 904-***-****

UF Health Shands Hospital, Jacksonville, Florida November, 1999– February, 2005

Financial Services Representative/ Admitting Emergency Dept. / Medical Billing Specialist

Responsible for dispositioning cases using ICD 9/10 coding and knowledge of CPT guidelines data to produce and submit claims for processing to insurance companies

Performed data input and retrieval tasks related to patient registration, third-party insurance and other business office transactions

Responded to outbound calls and handled them according to company guidelines

Demonstrated positive and energetic phone skills in stressful situations with professional manner

Accurately performed cashiering functions, patient insurance input notes and other data into computer system

Resolved customers billing issues by answering questions and explaining and verifying insurance coverage for patients by communicating directly with physicians, clinical, nursing, and Health Management

Provided financial screening, counseling for hospital, and doctor office admission procedures

Met deadlines, being extremely organized; responded to a high volume of incoming calls

Assumed responsibility for developing multiple approaches when learning or teaching new things and training new staff

Prepared daily balancing and reconciliation activities for cash, checks, charge card transitions, bank deposits, and daily reports to take to the cashier



Associate of Science – Some College Credits

WILLIAM M. RAINES HIGH SCHOOL, Jacksonville, Florida

High School Diploma

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