Sharon Butler
acw85z@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Professional with 5 yrs. of progressive healthcare experience, including financial and billing representative
Ensures confidentiality in all written and verbal practices
Completed medical terminology course via UF Health
Records management system experience including data entry, filing and maintaining records
Clerical and customer service experience such as answering telephones, scheduling appointments, typing documents and reports
Understands company vision and dedicated to developing a positive team and successful organization
Interacts with diverse groups and provides detailed assistance and information
Possesses a friendly, upbeat and positive attitude
Actively listens and understands requests, questions, and complains; addresses or escalates issues to satisfy customer
9 yrs. of experience in legal field, Duval County Deputy Clerk
PROFESSIONAL EXPERIENCE
Duval County Court House, Jacksonville, Florida October, 2006 – November, 2015
Court Records Aide / Customer Service
Answered inquiries from the gerenal public regarding judicial procedures, court appearances, trial dates, outstanding warrants, subpoenas, witness fees and payments of fines
Recorded case dispositions court orders and payment arrangements made for collected court fees
Processed cases, issued summons, and warrants and filed probation reports
Responsible for receiving, filing, sorting mail; processed documents, and distributes routine manual records for the circuit court office
Ensured that any concern; complaint, or request was followed up in a timely and appropriate manner, documented adequately and brought to a prompt and satisfactory resolution
Communicated effectively with peers, providers, staff and other internal and external customers to achieve company goals
Handled complex inquiries by either taking action directly or referring to the appropriate area
Explained policies and procedures to customers with a friendly, upbeat and positive attitude
Able to utilize a personal computer terminal by using appropriate software including word processing and spreadsheet applications with job specialty and mainframe applications
Sharon Butler 904-***-**** acw85z@r.postjobfree.com
UF Health Shands Hospital, Jacksonville, Florida November, 1999– February, 2005
Financial Services Representative/ Admitting Emergency Dept. / Medical Billing Specialist
Responsible for dispositioning cases using ICD 9/10 coding and knowledge of CPT guidelines data to produce and submit claims for processing to insurance companies
Performed data input and retrieval tasks related to patient registration, third-party insurance and other business office transactions
Responded to outbound calls and handled them according to company guidelines
Demonstrated positive and energetic phone skills in stressful situations with professional manner
Accurately performed cashiering functions, patient insurance input notes and other data into computer system
Resolved customers billing issues by answering questions and explaining and verifying insurance coverage for patients by communicating directly with physicians, clinical, nursing, and Health Management
Provided financial screening, counseling for hospital, and doctor office admission procedures
Met deadlines, being extremely organized; responded to a high volume of incoming calls
Assumed responsibility for developing multiple approaches when learning or teaching new things and training new staff
Prepared daily balancing and reconciliation activities for cash, checks, charge card transitions, bank deposits, and daily reports to take to the cashier
EDUCATION
FLORIDA STATE COLLEGE AT JACKSONVILLE, Jacksonville, Florida
Associate of Science – Some College Credits
WILLIAM M. RAINES HIGH SCHOOL, Jacksonville, Florida
High School Diploma