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Operations management

Montclair, New Jersey, United States
October 26, 2016

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*** **** ******, **** ******, NJ *7017 862-***-****


Internal Auditing Quality Assurance Project Controllership Quality-focused management professional with extensive experience in optimizing organizational processes; innovative and skilled at employing critical thinking to develop viable solutions in challenging environments. Talent for guiding cross-functional teams and providing ongoing training to achieve organizational goals. Recognized as a consummate leader able to properly communicate technical issues and develop business systems that are effective and robust.


SILVERLINE WINDOWS, North Brunswick, NJ 11/2013 – 01/2016 Value Stream Team Leader

Promoted operational excellence and process improvements monitoring daily work planning and allocating both human capital and material resources to ensure effective production management.

Defined Key Performance Areas (KPAs) to ensure proficiency among cross-functional teams and optimize production and fulfillment processes.

Performed systematic audits evaluating safety and quality of finished goods to identify and correct deficiencies and enforce compliance with safety and quality assurance regulations.

Oversaw operations across various production roles including new hires, cross-training, safety practices and procedures, quality and control plans and standard work plans.

Applied Advanced Management Systems (AMS) lean principles to establish efficient process flows, identify and mitigate production waste and enhance fulfillment services.

Directed safety programs ensuring that all employees utilized protective equipment and practiced proactive safety precautions.

Allocated manpower and resources, based upon business needs, to ensure timely project completion.

Assisted in the development of Continuous Improvement (CI) standards to ensure proper application of manufacturing principles and high levels of proficiency among team members. FEDEX GROUND, Keasbey, NJ 05/2011 – 09/2013

Operations Manager

Championed daily operations with subsequent management of approximately 12-20 direct reports. Ensured commitment to sustainability, quality and safety programs.

Exercised administrative oversight leading report and document management, issue resolution and Human Resources management.

Performed root cause analysis to quickly identify logistics or performance issues and implementing contingency planning.

Provided comprehensive training for new employees to boost capabilities and increase overall efficiency. UNITED PARCEL SERVICE, Parsippany, NJ 09/2005 – 05/2011 Part-Time Hub Supervisor

Supervised distribution networks managing the supply chain line to improve fulfillment services and enhance customer satisfaction.

Strategic Planning

Key Performance Indicators

Safety/Quality Assurance

Workforce Allocation

Resource Management

Cross Training

Lean Manufacturing Principles

Regulatory Compliance

Root Cause Analysis

Contingency Planning

Program Auditing

Team Leadership


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Enforced compliance with organizational standards and OSHA regulations. UNITED PARCEL SERVICE (continued)

Concurrently managed multi-disciplined teams comprised of 12-20 direct reports along with providing ongoing professional development training and mentoring.

Processed reports, provided front-line issue resolution and addressed operational issues to ensure complete customer satisfaction.

Dispatched outbound freight, coordinating shipments and tracking all deliveries to ensure efficiency within the supply chain system.

Implemented contingency planning for all identified risks. Performed systematic analysis of systems to promote streamlined logistics management.

UNITED PARCEL SERVICE, Parsippany, NJ 09/2003 – 09/2005 Package Handler

Retrieved and delivered packages weighing up to 70 lbs. ensuring strict adherence to OSHA guidelines and corporate standards and regulations.


Trade Certification in Advertisement and Design

Certification: American Red Cross First Aid


Typing speed of 60 wpm Microsoft Office (Word, Excel and PowerPoint)

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