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Customer Service Office

Houston, Texas, United States
October 26, 2016

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Medical Office Professional with over 5 years’ experience working closely with patients, GPs and other healthcare staff in diverse locations. Bilingual communicator with excellent managerial, time managing, and follow through skills. Extensive experience running administrative processes and supporting senior level executives. Possess a keen interest in medical matters, with a proven track record of growing professionally. Proactive, able to make sound judgments and confident in working with medical paperwork and documentation.


United America Home Health - Houston, TX 2015-2016

Office Manager

Designed and implemented office policies, increasing office organization by 60%

Provided on-the-job training and facilitated other professional development trainings

Designed filing systems and ensured filing systems were maintained and up to date

Defined procedures for record retention, while ensuring protection and security of files

Organized and coordinated office operations and procedures

Created and delivered monthly reports to the higher management

Maintained office efficiency by encourage team work, while leading in meeting goals

Ace Health Inc. - Houston, TX 2014- 2015 Healthcare Supervisor - Bilingual Coordinator

Coordinated between patients and health experts to provide accurate medical services in a timely manner

Communicated with patients regarding medical terms, diagnosis procedures and test results

Ensured medical equipment was sterilized and in working condition

Provided guidance to members at reception in completing admission and discharge obligations.

Scheduled future therapy appointments for returning patients.

AABC – LLC - Houston, TX 2014

Bilingual Office Coordinator - Dispatcher

Coordinated with customers for repairs or estimates and resolved complaints.

Ensured smooth operation of facility and product delivery.

Responsible for timely dispatch of all vehicles from the facility to correct destinations.

Ensured all dispatchers adhered to time guidelines.


Westbury High School 2000

High School Diploma

Tomball College 2001

Basic Studies: Certificate

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