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Customer Service Microsoft Office

Location:
Cairo, Cairo Governorate, Egypt
Posted:
October 26, 2016

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Resume:

Curriculum Vitae

Career objective

Seeking and entry-level job in dynamic organization where the opportunity for professional growth and advancement is based upon professional skills and contributions throw teamwork where it is suitable for developing my leadership and communication skills.

Name:

Hany Makram Es-hake

Date & place of birth:

3 / 9 / 1975 - Ismalia

Home Address

2 El-Makhbaz El Ally st. Ismailia - Egypt

Gender

Male.

Marital status:

Married

Military Service:

Completed

Nationality:

Egyptian.

Tel. #:

Cell phone - 002***********

E-Mail

acw826@r.postjobfree.com

acw826@r.postjobfree.com

Qualification

B.Sc of Commerce Suez Canal University May 1997

Grad : Good ( 70 % )

CAREER HISTORY

Experience

1.Accountant in M.C.V .CO. (Manufacturing Commercial Vehicles Company, (General Agent for Mercedes – Benz) Commercial Vehicles From 29 / 4 / 1999 till now.

2.SAP. System, General Ledger, Accounts Receivable Accounts Payable, Query, Customers Service, Customer Analysis.

3.Worked in MCV’s Sudan Branch.

4. Treasurer

5.Cash journal in SAP System

6.Pricing of local purchases from SAP

7.Customer service in call center for ( Ukraine telecom company called ( BCC CORP )

8.Customer service for Telecommunications Company in call center for USA CO. which provides long distance calls from (state to state & international) called ( CCI )

( BLUE TONE – PULSE – NECC )

My responsibilities :-

1-Accept customer call (incoming & outgoing calls )

2-Open new an account for new customer after make (TPV) Third Party Verification.

3-Follow the usage & non-usage customer

4-Open internal ticket with our technical department to customer who has complained.

5-Get & process payment by credit or debit card.

6-Open ticket with the carrier if the issue with the carrier.

Computer Skills :

-Microsoft Office 2010 ( Word – ExceL – Access - Sap)

-Internet skills.

Language:

-Arabic (Mother Tongue)

-English Good (Read, Written & Spoken).

Personal profile

-Accurate, Initiative, Organized, Confidant,Smart,Self-motivated,Problem solver, Team Player, Computer Skilled, Good

Other skills

-Good knowledge in Management.

Hobbies

-Reading, Traveling

Dear Sirs,

I Hope my qualification and Skills match your requirement,

It is a great honor to be a member of your teamwork.

Thank you for your valuable time



Contact this candidate