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Customer Service Sales

Port St. Lucie, Florida, United States
open for discussion
October 26, 2016

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Lorraine Anderson


Port Saint Lucie, FL 34953 - 772-***-****

Highly enthusiastic Sales Associate with Professional customer service, 10+ years client interface experience. Results driven, with a proven ability to establish a rapport with prospective clients. I am articulate, dependable and mature. It is my nature to be detail-oriented, and productive. I have experience in the sales industry, and had owned, and operated my own business for 15 years. I have strong phone sales, as well as outside sales, along with customer service experience. I love companies that value their employees as well as their customers. Professionalism is paramount.

Core Strengths:

Understands Sales procedures, Inventory knowledge, with Strong organizational skills

Sharp problem solver

Courteous demeanor Active listening skills

Energetic work attitude Medical terminology knowledge Top sales performer Valid Florida driver's license Telephone inquiries specialist Reliable transportation Customer service expert

Telecommunication skills

Adaptive team player

Opening/closing procedures

Invoice processing

Documentation procedures,

Calm and level-headed under duress.

Authorized to work in the US for any employer


Sales Associate, customer service

IVOX Solutions - Palm City, FL - June 2015 to July 2016 Telephone sales for ALL major providers of TV, Internet, and. telephone, including AT&T, Direct TV. In between this, and my last position, I did private duty, and went to classes. Licensed Nurses Aide

Ability Home Care - Port Saint Lucie, FL - July 2013 to July 2013 April 2015 Developed highly empathetic client relationships and earned a reputation for exceeding patient care expectations. Created new processes and systems for increasing patient service satisfaction. Provided back-up for other CNA representatives when needed. Generated daily care reports in Excel with all personal medical data, maintaining a 100% accuracy rate. Certified Nursing Assistant with 3+ years of experience.Observed and documented patient status and reported patient complaints to the case manager. Read and recorded temperature, pulse and respiration. Completed and submitted clinical documentation in accordance with agency guidelines. Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Cleaned and organized patients' living quarters. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Kept facility stocked with necessary supplies, equipment and instruments. Assisted in application of traction devices. Obtained and set up suction equipment. Tended to patients with chronic illnesses. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs. Recognized and reported abnormalities and/or changes in patients' health

status to nursing staff. Documented resident records on daily flow sheets. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

Security Salesperson

Security Solutions - Port Saint Lucie, FL - November 2010 to November 2012 May 2012 Generated leads for new sales through telephone and email contact with customers. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Recommended, selected and helped locate merchandise based on customer needs and desires. Kept abreast of rapidly evolving technology. Executed outbound calls to existing customer base resulting in a sharp increase in equipment sales. Guaranteed positive customer experiences and resolved all customer complaints. Resolved product issues and shared benefits of new security technology. Successfully interacted with customers and retail buyers to expedite install orders. Developed new customer prospects or referrals on a daily basis. Owner and Operator

My Family Daycare - Colonia, NJ - April 1986 to April 2012 October 2010 Organized activities that developed children's physical, emotional and social growth. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Made nutritious snacks and meals for 7 children. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Stayed current on all toy and child-related recalls and safety warnings. Continually encouraged children to be understanding and patient with others. Monitored educational progress by keeping detailed individual charts and files. Fifteen years infant care experience. Three years special-needs childcare experience. Trained in Epi-Pen and allergic reaction emergency procedures. Completed morning classroom and play area opening duties. Used crowd management techniques to create safe and secure childcare environment. Gave individualized instruction. Clearly communicated to children in developmentally appropriate way. Used clear communication and professionalism to develop constructive relationships with families. Used read-aloud time and alphabet games to promote early literacy. Monitored supply and material inventory. Sanitized all toys and play areas daily. Maintained a neat environment by organizing toy bins and bookshelves. Kept a detail account of supply lists, and did all bookkeeping. Accounts receivable. Adult Day Trainer

Gulfstream Goodwill Industries - Port Saint Lucie, FL - August 2011 to August 2011 July 2013 Managed quality communication, customer support and job training, for each client. Worked under strict deadlines and responded to training requests and emergency projects that needed completion.Promptly responded to general inquiries from clients, and staff members.Resolved behavioral issues, and personality conflicts between students. Processed and issued behavioral notes, and recommendations for improvements. Accurately logged all daily changes. Developed new skill sets, to advance clients to higher levels of achievement and elevate personal satisfaction, through the completion of their projects.Communicated all students needs or issues to appropriate supervisors. Organized the work floor by returning all merchandise to its proper place. Generated ideas for new projects through brainstorming with supervisors. EDUCATION

began ADN in Nursing

Fortis Institute - Port Saint Lucie, FL




December 2011 to June 2017

Licensed by the state of Florida.

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