J E F F WY L I E

**** ** * * * ng Elm San An ton io, TX 78254 210-***-**** / 256 - 9883 j ef fwy l i e@out look. com LETTER OF INTENT

The attached resume outlining my education and experience is submitted for your review and use in considering me for employment with your company.

I have been involved with technical support professionally since 1998 when, as a student at State Technical Institute in Memphis (now SW TN Community College), I was hired to maintain one of the school’s computer labs. Before I left for San Antonio in July of 2001, I was not only in charge of several learning labs, but was supporting faculty, administrative, and staff computers as well as having earned an Associates Degree in Information Technology/Networking. I am also certified by CompTIA as an A+ and Network+ technician.

The positions I have held provide solid diversified experience with increasing levels of knowledge and responsibility. I am self-directed, willing to work, and a team player who is comfortable in a lead or support position. My earned reputation for continually making a positive contribution is attributable to a long-practiced "follow-up/follow-through" approach to meeting management's expectations and corporate objectives.

When reviewing my resume, please also consider my... strong sense of organization/time management,

proven ability to effectively manage multiple duties/priorities, and desire to continue participating/contributing in a challenging position. I would appreciate an opportunity to meet with you personally to discuss your staffing needs and how my abilities could be an asset in meeting them.

Sincerely,

Jeff Wylie

Attachment

J E F F WY L I E

9507 Sh i n i ng Elm San An ton io, TX 78254 210-***-**** / 256 - 9883 j ef fwy l i e@out look. com STRENGTHS Proficient in learning new concepts and technology.

Ability to troubleshoot and repair networked point-of-sale terminals and software.

Excellent customer service skills shown in understanding, reliability and courtesy. OPERATING SYSTEM / SOFTWARE KNOWLEDGE

Windows XP / 7 / 8 MS Office Proprietary Back Office Management Software EDUCATION SOUTHWEST TENNESSEE COMMUNITY COLLEGE – Memphis, TN Associate of Science in Information Technology, 2000

Graduated Summa Cum Laude

Received Advanced Tutor certification through College Reading and Learning Association. CREDENTIALS A+ and Network+ certified through CompTIA. EXPERIENCE HIGHLIGHTS

2002 – 2016 PRISM DATA SYSTEMS – San Antonio, TX

Phone Center Technician / Supervisor

-Handle incoming calls dealing with issues related to touch-screen cash registers and peripherals.

-Install, verify and troubleshoot software issues via remote connections.

-Install, configure and troubleshoot Datacap NetEpay credit card software.

-Repair and edit Paradox databases using table repair utilities and SQL commands.

-Resolve call escalations and maintain departmental standard operating procedures. 2001 – 2002 UNITED PARCEL SERVICE – San Antonio, TX

(Hired through Manpower Professional)

Computer Technician

-Install, configure and troubleshoot PCs, printers, scales, etc. for external customers.

-Conduct training seminars on the use of UPS Worldship software. 1998 – 2001 SOUTHWEST TENNESSEE COMMUNITY COLLEGE – Memphis, TN Computer Lab Technician / Information Services

-Install, configure, upgrade, and maintain hardware and software on computers campus-wide.

-Tutored students on computer lesson coursework.

-Served as a substitute instructor for computer courses in the absence of regular instructors.

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