Sign in

Customer Service Sales

Youngstown, Ohio, United States
October 24, 2016

Contact this candidate



**** ******* **** **., ********, OH 44410



I am an enthusiastic, resourceful and dedicated student working on my Bachelor’s degree. As I have recently obtained my Associate’s Degree in Criminology and Forensic Technology, I am looking to begin my career in the criminal justice field, preferably in an investigative field. I am a highly motivated, career driven individual who is detail orientated. I have demonstrated and practiced leadership ability, by leading by example and striving to meet high expectations at work as well as school. I am adept at working under pressure and problem solving, demonstrated through work and educational experience.


Detailed report writer

Critical Thinker

Motivated Team Player

Efficient Multi-tasker

Proficient in computer programs and problem solving

Knowledgeable of laws and criminal procedures

Attention to detail

Quick learner


Transportation Security Officer/Behavior Detection Officer July, 2015 – Current

Department of Homeland Security – Transportation Security Administration

Akron Canton Airport 5400 Lauby Rd., North Canton, OH 44720

Provide security and protection of air travelers, airports and aircraft.

Responsible for identifying dangerous objects in baggage, cargo and/or on passengers; and preventing those objects from being transported onto aircraft.

Engage in voluntary encounters and casual conversations with individuals to analyze and assess behaviors and refer individuals for additional screening when criteria is met.

Maintain focus and awareness within an environment containing numerous distractions, people, and noise.

Assess multiple individuals simultaneously and use defined methods to detect unusual behavior. Exercise sound judgment while performing passive observation.

Make effective decisions in both crisis and routine situations.

Document identified behaviors used as the basis for referrals. Prepare incident reports when law enforcement is involved.

Customer Service Advocate December, 2014 – July, 2015

Alorica 5185 Youngstown Warren Rd., Niles, OH 44446

Answered inquiries by clarifying desired information; researching, locating, and providing information.

Followed HIPAA guidelines pertaining to patients’ medical information.

Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Kept equipment operational by following established procedures; reporting malfunctions.

Processed orders, medication refills and answered questions pertaining to health benefits for United Health Care Group.

Sales Associate September, 2014 – December, 2014

RadioShack 7131 Tiffany Blvd., Youngstown, OH 44514

Processed cash and bank card payments using POS systems.

Explained the benefits and uses of products.

Preventative approach by engaging in customer interaction to prevent theft.

Maintained the cleanliness of work areas, and upsold warranty plans and additional products.

Stocked and replenished merchandise.

Sold and activated cell phones and services with carriers such as AT&T, Verizon and Sprint.

Gained more knowledge of computers and electronics and preferred services/devices based on that knowledge.

Provided excellent customer service and maintained a friendly, professional work atmosphere.

Cocktail Waitress August, 2014 – September, 2014.

Mahoning Valley Hollywood Gaming 655 N. Canfield-Niles Rd., Austintown, OH 44515

Provided personalized service and use guest names to greet them.

Provided fast, friendly, professional beverage service to casino guests.

Monitored guest consumption of alcohol and intervene as needed according to guidelines.

Took drink orders, communicated with bartender, and assisted in the preparation of drinks and presented drinks to guests.

Operated a cash register/POS System and account for all cash and charge sales according to established procedures.

Alerted guests to upcoming events and promotions.

Answered guests’ queries and concerns.

Asked and acquired member loyalty rewards cards.

Cash Office Associate October, 2012 – January, 2014

Sam’s Club 1040 Niles-Cortland Rd. SE., Warren, OH 44484

Daily pick-up processing and completed bank deposits.

Identified and researched long and shorts of registers.

Consistently hit and exceeded sales goals.

Replenishment of ATM machine.

Operated a cash register for cash, check, and credit card transactions.

Alerted customers to upcoming sales, events, and promotions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Greeted customers and ascertained customers’ needs.

Asked customers and acquired membership upgrades and credit applications.

Service Center Cashier September, 2010 – May, 2013

Jak’s Fine Foods 2323 Greenville Rd., Cortland, OH 44410

Ordered tobacco products.

Stocked and replenished merchandise according to store policies.

Cleaned and organized the store, including the checkout desks and displays.

Completed all point of sale procedures, including opening and closing.

Welcomed customers into the store and helped them locate items.

Actively pursued personal learning and development opportunities.

Remained vigilant while stocking and monitored cameras during stocking shifts.

Parts Manager and Office Assistant September, 2008 – April, 2010

Daffron’s Body Shop 4825 Warren Rd. NE, Cortland, OH 44410

Managed, ordered, and checked-in parts for vehicle repairs.

Answered phones and worked in Pathways Estimating System and Quickbooks.

Maintained rental vehicles and requested approval from insurance companies.

Sent and received customer information to insurance companies for quality purposes of vehicle repairs.

Posted receipts to appropriate accounts.

Monitored payments due from clients and promptly contacted clients with past due payments.

Researched and resolved accounts payable discrepancies.

Reconciled vendor statements and handled payment discrepancies.

Manager May, 2005 – September, 2012

Mecca Cones & Coney’s 2312 Greenville Rd., Cortland, OH 44410

Cashier, stock, cook, and work with other employees to maintain excellent customer satisfaction.

Hired and trained staff.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Displayed enthusiasm and knowledge about the menu and products.

Inventoried and restocked items throughout the day.

Washed and disinfected kitchen area, floors, tables, tools, knives, and equipment.

Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.

Trained kitchen staff on proper use of equipment, food handling, and portion sizing.


University of Maryland University College

Forensic Investigations Bachelor’s Degree

ITT-Technical Institute - Youngstown, OH

Criminology and Forensic Technology Associate of Applied Science

3.97 GPA

Case Study of 25 hours at the Trumbull County Sheriff’s Office and Jail.

Youngstown State University - Youngstown, OH

Bachelor of Science in Applied Science in Forensic Science

3.5 GPA

Transferred to ITT-Technical Institute after several full-time semesters

Colorado Technical University Online

Criminal Justice and Forensic Science Certificate of Criminal Justice



Eric Shay Assistant Warden of Trumbull County Jail 330-***-****

Bruce Simeone Former Instructor at ITT Technical Institute 330-***-****

Greg Tarr Sergeant – Hubbard Township Police 330-***-****

Additional references available upon request.

Contact this candidate