Tracy N. Witherspoon
Racine, Wisconsin 53405
Professional Profile:
Well-qualified professional with 25 years + proven office support and excellent Administrative Assistant skills. Experienced worker in fast-paced environments that depend on efficiency and accuracy. Exceptionally dependable and competent self-starter dedicated to offering friendly, professional and resourceful service in a timely manner to diverse customer base.
Highlight of Qualifications:
Data Entry and computer software: Word, Excel, QuickBooks, Kronos, Membership Plus, J.D. Powers
Customer Service
Managerial/Supervisory experience
Bookkeeping/ Accounting/AP/AR
Strong telephone communication skills
Clerical/Switchboard Administration
Dispatch
Training of administrative software and procedures
Inbound /Outbound Sales in Call Center Environment
Relevant Experience:
Ascential Corporation Racine, WI
Customer Service Representative July 2013- Current
Dispatch maintenance workers and specialty technicians to retail stores worldwide
Enter data into software programs for clients and vendors
Liaison between the company and retail store and technician
Follow up on technician work after completion with store management
Assist with training of new dispatchers
Kelly Services Racine, WI
Vendor Management Team April 2013-July 2013
Source vendors to provide electrical, plumbing and general repairs service in retail stores nationwide
Collect proper documentation for contractors
Data Entry
Assist with training of new call center employees for Vendor Management Team
Express Professionals Racine, WI
Front Office/Invoice Person February 2013- March 2013
Entered credits and debits for customer invoices
Assisted with answering telephone calls for Customer Service Reps
Weighed outgoing mail for Postage meter
Signed for deliveries/ Prepared letters and packages for pick up
Distributed applications to possible employees
Greeted customers and verified identification for pick up orders
Racine, WI
Ruud Lighting/Cree.Inc. October 2009 to January 2013
Customer Service Representative I
Answered inbound calls from potential customers
Entered, cancelled orders and processed job quotes for customers
Contacted customers regarding rescheduled shipments
Transferred calls to various departments to complete customer request
Assembly worker from October 19, 2009- June 21, 2010
Racine, WI
PA Professionals April 2008-September 2009
HR Clerk/ Data Entry
Entering data into payroll system and tracking attendance
Entering Company invoices for Accounts Receivables, matching P.O. in JD Edwards
Assisting with Accounting backlog project
Entering timekeeping information into the Kronos System
Racine, WI
Project New Life, CDC July 2004-July 2010
Bookkeeper/Accountant
Entered financial data into QuickBooks Pro 2005
Also, payroll preparation of timesheets and calculation of hours for 5 employees
Completion of financial draw-downs of government funding for operating costs of program
Reconciled monthly bank statements and assisted with preparation of 990
Confirmed documentation submitted by employees and tenants
Recorded and approved supportive services distributed to tenants such as transportation, food and personal hygiene items
Racine, WI
Express Personnel Services/McKeown Business Group July 2006-Feb. 2008
Front Office Coordinator
Registered applicants for staffing agency and administered skills evaluations and drug tests
Entered payroll hours including holiday and vacation pay for over 300 associates
Completed documentation and attended hearings for unemployment benefits
Answered telephones and made outbound calls to potential temporary employees
Scheduled skill evaluations and interviews for applicants
Printed and distributed payroll checks received from corporate office to employees
Education:
J.I. Case High School Racine, WI
Graduated in June 1990
University of Wisconsin Parkside Kenosha, WI