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Customer Service Data Entry

Fairview Heights, Illinois, 62208, United States
October 24, 2016

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Tracy N. Witherspoon

**** **** **** ***. *

Racine, Wisconsin 53405


Professional Profile:

Well-qualified professional with 25 years + proven office support and excellent Administrative Assistant skills. Experienced worker in fast-paced environments that depend on efficiency and accuracy. Exceptionally dependable and competent self-starter dedicated to offering friendly, professional and resourceful service in a timely manner to diverse customer base.

Highlight of Qualifications:

Data Entry and computer software: Word, Excel, QuickBooks, Kronos, Membership Plus, J.D. Powers

Customer Service

Managerial/Supervisory experience

Bookkeeping/ Accounting/AP/AR

Strong telephone communication skills

Clerical/Switchboard Administration


Training of administrative software and procedures

Inbound /Outbound Sales in Call Center Environment

Relevant Experience:

Ascential Corporation Racine, WI

Customer Service Representative July 2013- Current

Dispatch maintenance workers and specialty technicians to retail stores worldwide

Enter data into software programs for clients and vendors

Liaison between the company and retail store and technician

Follow up on technician work after completion with store management

Assist with training of new dispatchers

Kelly Services Racine, WI

Vendor Management Team April 2013-July 2013

Source vendors to provide electrical, plumbing and general repairs service in retail stores nationwide

Collect proper documentation for contractors

Data Entry

Assist with training of new call center employees for Vendor Management Team

Express Professionals Racine, WI

Front Office/Invoice Person February 2013- March 2013

Entered credits and debits for customer invoices

Assisted with answering telephone calls for Customer Service Reps

Weighed outgoing mail for Postage meter

Signed for deliveries/ Prepared letters and packages for pick up

Distributed applications to possible employees

Greeted customers and verified identification for pick up orders

Racine, WI

Ruud Lighting/Cree.Inc. October 2009 to January 2013

Customer Service Representative I

Answered inbound calls from potential customers

Entered, cancelled orders and processed job quotes for customers

Contacted customers regarding rescheduled shipments

Transferred calls to various departments to complete customer request

Assembly worker from October 19, 2009- June 21, 2010

Racine, WI

PA Professionals April 2008-September 2009

HR Clerk/ Data Entry

Entering data into payroll system and tracking attendance

Entering Company invoices for Accounts Receivables, matching P.O. in JD Edwards

Assisting with Accounting backlog project

Entering timekeeping information into the Kronos System

Racine, WI

Project New Life, CDC July 2004-July 2010


Entered financial data into QuickBooks Pro 2005

Also, payroll preparation of timesheets and calculation of hours for 5 employees

Completion of financial draw-downs of government funding for operating costs of program

Reconciled monthly bank statements and assisted with preparation of 990

Confirmed documentation submitted by employees and tenants

Recorded and approved supportive services distributed to tenants such as transportation, food and personal hygiene items

Racine, WI

Express Personnel Services/McKeown Business Group July 2006-Feb. 2008

Front Office Coordinator

Registered applicants for staffing agency and administered skills evaluations and drug tests

Entered payroll hours including holiday and vacation pay for over 300 associates

Completed documentation and attended hearings for unemployment benefits

Answered telephones and made outbound calls to potential temporary employees

Scheduled skill evaluations and interviews for applicants

Printed and distributed payroll checks received from corporate office to employees


J.I. Case High School Racine, WI

Graduated in June 1990

University of Wisconsin Parkside Kenosha, WI

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