Customer Service Data Entry
Resume:
Tabatha M. Molina
San Antonio, TX 78223
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OBJECTIVE :
I am a dedicated, service-focused professional seeking to gain more experience as a healthcare Customer Service Representative. I am a responsible individual that is able to handle approx. 50-70 calls per day from members and or providers ensuring a high level of customer service. My talents and skills will be used to review, research and process claims appropriately. I am open to change and am always willing and able to work.
SKILLS
Customer Services
Telephone Etiquette
Appointment Scheduling
Multitasking
Typing/ Data Entry 60 WPM
Filing
ICD-9/ CPT Coding
Insurance Billing
Medisoft
Claim Gear
MS Word
Medical Terminology
EDUCATION
Everest Institute, San Antonio, TX
Medical Insurance, Billing and coding-Honor Roll, Directors List, Presidents List
“10
Mansfield Business School, San Antonio, TX
Unit Secretary
“99
LW Fox Tech High School, San Antonio TX
’84-‘87
WORK EXPERIENCE
Aug ’13- May ’16 Aetna Inc/ Coventry San Antonio, TX
Customer Service Representative
Answered customers question or concerns about their health plan Part D and or Part C benefits
July ’07- Feb ’09 SonyStyle.com Universal City, TX
Customer Service/ Email specialist
Assisted customers w/ question or concerns about products
Placed orders for and/or assisted customers in placing for products
Assisted customers w/ returning products
Answer customers email questions about policies, products, warranties etc.
July ’03- May ’05 Centennial Management Services McChord AFB, WA
Lead Stocker
Confirmed schedule coverage
Stocked product on store shelves
Rotated product per date
Supervised 15-20 stockers in making sure store shelves were being cleaned and product stocked appropriately
Counted and confirmed inventory & special orders.
Jan ’02- May ’03 Harris Inc. Ft. Lewis, WA
Stocker
Counted inventory to be stocked on shelves
Stocked Shelves accordingly
Rotated inventory according to date
Jan ’90- Mar’92 Medical Center Hosp. San Antonio, TX
Assisted in registering patients
entered dietary orders in comp system
transcribed medication onto chart
organized and reordered supplies for floor
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