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Customer Service Data Entry

San Antonio, Texas, United States
$13 - $16 an hour
October 24, 2016

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Tabatha M. Molina

**** **** *** ****

San Antonio, TX 78223

210-***-**** / 210-***-****


I am a dedicated, service-focused professional seeking to gain more experience as a healthcare Customer Service Representative. I am a responsible individual that is able to handle approx. 50-70 calls per day from members and or providers ensuring a high level of customer service. My talents and skills will be used to review, research and process claims appropriately. I am open to change and am always willing and able to work.


Customer Services

Telephone Etiquette

Appointment Scheduling


Typing/ Data Entry 60 WPM


ICD-9/ CPT Coding

Insurance Billing


Claim Gear

MS Word

Medical Terminology


Everest Institute, San Antonio, TX

Medical Insurance, Billing and coding-Honor Roll, Directors List, Presidents List


Mansfield Business School, San Antonio, TX

Unit Secretary


LW Fox Tech High School, San Antonio TX



Aug ’13- May ’16 Aetna Inc/ Coventry San Antonio, TX

Customer Service Representative

Answered customers question or concerns about their health plan Part D and or Part C benefits

July ’07- Feb ’09 Universal City, TX

Customer Service/ Email specialist

Assisted customers w/ question or concerns about products

Placed orders for and/or assisted customers in placing for products

Assisted customers w/ returning products

Answer customers email questions about policies, products, warranties etc.

July ’03- May ’05 Centennial Management Services McChord AFB, WA

Lead Stocker

Confirmed schedule coverage

Stocked product on store shelves

Rotated product per date

Supervised 15-20 stockers in making sure store shelves were being cleaned and product stocked appropriately

Counted and confirmed inventory & special orders.

Jan ’02- May ’03 Harris Inc. Ft. Lewis, WA


Counted inventory to be stocked on shelves

Stocked Shelves accordingly

Rotated inventory according to date

Jan ’90- Mar’92 Medical Center Hosp. San Antonio, TX

Assisted in registering patients

entered dietary orders in comp system

transcribed medication onto chart

organized and reordered supplies for floor

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