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Customer Service Microsoft Office

Location:
Cordova, Tennessee, 38016, United States
Posted:
October 24, 2016

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Resume:

ERIC FLEMMING

**** ******* **** *******, ** ***16 Phone: 901-***-**** email: acw7x7@r.postjobfree.com

PROFESSIONAL STRENGTHS:

Microsoft Office Outlook Computer Technician

Adobe Applications Troubleshooting Problem Solving

XP and Windows 7 Operating Systems Customer Support

Supervisor/Project Management Hardware Support

Active Directory Desktop Support Norton Ghost Imaging

Inputting and Closing Tickets.

OBJECTIVE: Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.

PROFESSIONAL KNOWLEDGE: Highly trained and experienced IT professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.

EXPERIENCE:

SYSTEMS SUPPORT SPECIALIST AEL MEMPHIS, TN 2014- Present

Performed cross platform audits of Active Directory (AD) objects and user permissions. Managed User Accounts (Creation, Deletion, Permission and VPN Access. Setup new user email accounts.

Diagnose hardware malfunctions, replace components and perform other minor maintenance and repair. Coordinates major repair of hardware with users or other outside vendors as needed. Repair, performed maintenance and installed printers Such as Xerox Scanners, Cannon printers fax machines, label printers such as Intermec, Dymo and Zebra label printers.

Imaged PC’s and setup workstations of 30 in the Laboratory Inform management of problem trends and provide status reports

Properly maintain records of helpdesk related activities

Prioritize tasks, handle multiple projects simultaneously

Complete other duties as assigned.

EXPERIENCE:

Computer/Laptop Technician Flextronics Memphis, TN 2002-2013

Resolves intermediate technical problems related to multiple Microsoft Windows environments.

Identifies/communicates noticeable problem trends and troubleshoots recurring problems to find permanent solutions.

Document reported problems in the call management system and creates work request Inputting tickets.

Repaired Apple and Dell Laptops on a daily basis were I meet and exceeded expectations.

EXPERIENCE:

Student LabFour Memphis, TN 2013-2014

Earned a Certification MCP, MCITP

EDUCATION:

Associates Degree- Computer Network Systems Technology

ITT Technical Institute Memphis, TN 2/2000-6/2002



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