ERIC FLEMMING
**** ******* **** *******, ** ***16 Phone: 901-***-**** email: acw7x7@r.postjobfree.com
PROFESSIONAL STRENGTHS:
Microsoft Office Outlook Computer Technician
Adobe Applications Troubleshooting Problem Solving
XP and Windows 7 Operating Systems Customer Support
Supervisor/Project Management Hardware Support
Active Directory Desktop Support Norton Ghost Imaging
Inputting and Closing Tickets.
OBJECTIVE: Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance.
PROFESSIONAL KNOWLEDGE: Highly trained and experienced IT professional with proven experience in putting expertise to practice, having outstanding communication skills to interact both with clients and company.
EXPERIENCE:
SYSTEMS SUPPORT SPECIALIST AEL MEMPHIS, TN 2014- Present
Performed cross platform audits of Active Directory (AD) objects and user permissions. Managed User Accounts (Creation, Deletion, Permission and VPN Access. Setup new user email accounts.
Diagnose hardware malfunctions, replace components and perform other minor maintenance and repair. Coordinates major repair of hardware with users or other outside vendors as needed. Repair, performed maintenance and installed printers Such as Xerox Scanners, Cannon printers fax machines, label printers such as Intermec, Dymo and Zebra label printers.
Imaged PC’s and setup workstations of 30 in the Laboratory Inform management of problem trends and provide status reports
Properly maintain records of helpdesk related activities
Prioritize tasks, handle multiple projects simultaneously
Complete other duties as assigned.
EXPERIENCE:
Computer/Laptop Technician Flextronics Memphis, TN 2002-2013
Resolves intermediate technical problems related to multiple Microsoft Windows environments.
Identifies/communicates noticeable problem trends and troubleshoots recurring problems to find permanent solutions.
Document reported problems in the call management system and creates work request Inputting tickets.
Repaired Apple and Dell Laptops on a daily basis were I meet and exceeded expectations.
EXPERIENCE:
Student LabFour Memphis, TN 2013-2014
Earned a Certification MCP, MCITP
EDUCATION:
Associates Degree- Computer Network Systems Technology
ITT Technical Institute Memphis, TN 2/2000-6/2002