Sign in

Customer Service Assistant

Tallahassee, Florida, United States
October 24, 2016

Contact this candidate


Staresa Smith

**** ************ ******

Tallahassee, Florida 32310

Phone: 850-***-****

Alternate Phone: 850-***-****

Email address:


Seeking a position in Customer Service either in a medical facility or medical office setting, where my relevant work experience, educational training, and certifications can be fully utilized.

Employment History

Hopewell in home Senior Care

Home Instead In-Home Senior Care

Celebration Group Home

Tallahassee &Quincy Florida

December 2015-Present

Home Health Aide

Job Duties

Prepared and maintained record of clients progress and services performed, reporting changes in clients conditions to manager of supervisor

Basic knowledge of medication administration and documentation

Provided companionship and conversation

Filling documents, copying, answering phone, scans, data entry, sorting, operating office machine.

Randstad Staffing Agency

Tallahassee, Florida

August 2014-Present

Clerical Assistant

Job Duties

Maintained and update filing, inventory, cutting copying and either manually or using a computer

Communicated with customer, employees and other individuals to answer questions

Opened, sorting and prepared outgoing mail.

Operate office machines, such as photocopiers and scanners and facsimile machine.

Compared data with source documents, or re-enter data in verification format to detect errors.

Sunrise Community, Inc.

Tallahassee, Florida

November 2011 – May 2013

Nurse Aide – Direct Care

Job Duties:

Prepared and maintained clients’ progress

Reported changes in clients’ condition to supervisor

Hygiene and housekeeping of clients, such as: cleaning, washing clothes, or running errands

Individual and personal care for clients and their families during such times as:

o Incapacitation

o Family disruption

o Convalescence

o Lifestyle changes

o Provided companionship

Florida State Hospital

Chattahoochee, Florida

March 2010 – September 2010

Unit Treatment and Rehabilitation Specialist (Psychiatric Aide)

Job Duties:

Provided nursing care to mentally and emotionally challenged patients

Monitored patients’ physical and emotional well being

o Reported any changes to medical staff

Encouraged patients in personal and career development through therapeutic and social activities

Recorded and maintained patients’ vital signs, eating habits, and behavior through means of treatment and discharge plans

Prepared patients for surgery, treatment, and examinations

Hygiene and housekeeping of patients to maintain a clean, safe, and orderly environment

Gargiulo Inc

North Florida Tomato.

Quincy, Florida

May-August 2004

May 2007 – July 2009

August 2011 – November 2011


Job Duties:

Graded and Sorted tomatoes to meet company’s acceptable standards

Packaged acceptable product

Trained new employees on product and acceptable standards

Education and Training

Gadsden Technical Institute

Quincy, Florida

August 2008 – December 2008

Patient Care Technology

Gadsden Technical Institute

Quincy, Florida

January 2006 – May 2006

Business Systems Technology – Administrative Assistant

Carter Parramore Academy

Quincy, Florida

Graduation May 2007

Standard High School Diploma

Certifications Earned:

Certification Title


Completion Date

Program: Patient Care Technology

Basic Health Science

Gadsden Technical Institute

December 2008

Articulated Nursing Assistant

Advance Home Health Aide

Patient Care Assistant


Program: Business Systems & Technology

Gadsden Technical Institute

May 2006

Information Technology Assistant

Front Desk Specialist

Ability Summary

Excellent Customer Service Skills Excellent Computer Software Skills

Excellent Interpersonal Skills Quick Learning Ability

Excellent Time Management Skills Excellent Office Skills

Excellent Verbal and Written Communication Skills Ability to Work Independent or with a Team

Excellent Soft Skills Adhere to Instructions Well


Work Well Under Pressure

References: Available upon request

Contact this candidate