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Customer Service Data

Location:
Orange County, California, United States
Posted:
October 24, 2016

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Orange County, CA

714-***-****

acw7ua@r.postjobfree.com

Brian Phan

brianphan88.com

linkedin.com/brianphan88

github.com/brianphan88

Technical Skills

Strong: JavaScript, jQuery, SQL, Bootstrap, Visual Basic, HTML, CSS, MS Access Experienced: Object-Oriented Programming, PHP, GitHub, C# Personal & Freelance Projects

Stock Alerts with Bloomberg API - An alert system with email notifications for stock price conditions.

Used Bloomberg’s API to send email notifications when stock prices met user criteria. Truck Route - An application that utilizes data provided by Caltrans and routes from Google Maps to predict traffic time.

Using PHP cURL calls to retrieve data from Caltrans and SQL queries to provide the front end with traffic data. Blood Alcohol Calculator - A calculator that takes into account multiple dynamic variables.

Used Twitter’s bootstrap for a dynamic desktop and mobile experience.

Assists users with entering multiple types of beverages using jQuery element creation. Data Scraper - Automating user intensive data retrieval.

Extracted and input data into a web application, mimicking user interaction and appending data to an Excel workbook.

Self-initiated project using Visual Basics and knowledge of HTML and DOM. Responsive Design - Customizing a templated website.

Customized JavaScript code injection into a client’s SquareSpace for responsive design.

Changed logo color and design based on window width and current page. Professional Experience

Orange County Child Support Services, Legal Services Management 2014-2016

Created ad-hoc reports concerning court orders and customer service for the Director, Chief Deputy Attorney and family court for data driven business decisions.

QA and User Acceptance Tester for new application features for the Legal Services Department. Project: Case Management Trigger

Designed the primary algorithm to trigger caseworkers to start the process of serving legal documents.

Reduced the average lifecycle of a case by 14 days. Placing Orange County Child Support with an average lifecycle of 104 days, compared to 141 with other counties.

Project: Court Worksheet Script

A script that parsed thousands of mail-merged document - providing Caseworkers and Attorneys specs on a court case.

Reviewed non-functioning code and programmed a script that transitioned a critical process into a paperless process - Implemented in less than 2 days.

Project: Training Data Tracking Tool

Consulted a Data Analyst in the creation of a small scale Access database application.

Using my knowledge of SQL, programming concepts and form design to outline specifications. Project: Case Management Excel Ribbon Add-on

Using C# and HTML knowledge that promoted user interoperability between state and local web applications.

Saved Supervisors and Research Team thousands of redundant logins and repetitive mouse clicks. City of Fountain Valley, Recreation and Community Services Leader 2012-2014

Managed and created marketing material appearing on cable channel 3 and press releases using MS Publisher.

Served as a board member and vendor contact for Fountain Valley Summerfest 2014. Property Management - Freelance 2009-Present

Managed the operations of 5 properties with varying HOA guidelines and resolved any conflicts.

Liaison for HOA, tenants and landlords - resolving conflicts and concerns with the property. Education

LearningFuze - Accelerated Web Development Program 2016 Cal State University, Fullerton, - BA in Business Administration 2012 Orange Coast College - Entry Level Accounting Certificate 2010 Boy Scouts of America - Eagle Scout Rank 2006



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