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Customer Service Data Entry

Fort Worth, Texas, United States
October 24, 2016

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Sherry Wooten

**** ***** *****, *** ***

Fort Worth, Texas 76120 phone: 817-***-****

Mature individual seeking a career change in order to expand my knowledge and years of experience that I may become a diverse employee contributing to the company's growth. I rise to meet my everyday goals in a team environment. I'm a self starter with the ambition to accomplish any tasks in order to meet the expectations required of me by my employer. SUMMARY

32 years career experinece in administrative healthcare at John Peter Smith Hospital, as a Supervisor/Team Leader in Customer Service Specialist and Patient Analyst. Extensive customer service one-on-one with patients, coordinated all diagnostic and ancillary scheduling, referral and pre- certifications, patient registration and verification of patient insurance. SKILLS

• Ability to meet and deal effectively with people

• Clerical and computer tasks to access maintain a medical record system

• Oral and written communication and medical termalogy skills.

• Strong work ethic, time management

• Self confident, function well in stressful situations

• 2 years of experience using Microsoft Professional Suite: Word, Excel and Epic.

• Specialized in Medical Termalogy


John Peter Smith Hospital, Fort Worth, TX OCT. 1978 to SEPT. 2015 Patient Analyst Specialist Nov. 2013 to Sept. 2015

• Interviewed and registered patients, by phone and in person, obtaining all necessary demographic, financial and clinical information.

• Verified benfits, calculated and colected cop-pays, deductibles clininc fees or deposits and accurately balanced cash drawer daily.

• Coordinated all diagnostic and ancillary scheduling of appointments, selected appropriate referral provider, selected visit type and location of services to expedite patient care.

• Ensured referrals, pre-authorizations, pre-certifications have been accurately obtained

• Explained and secured consent for all registration forms, including consent forms, HIPPA Privacy Rules, Patient Rights and Responsibilities, and all other forms required. Also served in other job functions, and achieved internal promotions within the JPS healthcare system.

• Customer Service Specialist Oct. 2002 to Sept. 2015

• Supervisor, Radiology Representative Jan. 1996 to Oct. 1997

• Customer Service: data entry, clerical Oct. 1978 to Oct. 1996 EDUCATION

Internal training on HIPPA and other medical related laws and porcedures within JPS Systems High School Diploma, Mineral Wells High School, Mineral Wells, TX. Graduated May 1977 References available upon request

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