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Manager Customer Service

Location:
Derby, Kansas, 67037, United States
Posted:
October 24, 2016

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Resume:

KEVIN J. OUELLETTE

acw7tm@r.postjobfree.com

**** ********* ****, *****, ** 67037 • 316-***-****

SENIOR EXECUTIVE PROFILE

Specializing in Global Manufacturing, Operations, and Quality Control

Visionary Leader, Business Strategist, and Pragmatic Bridge-Builder with more than 20 years’ experience managing people, processes, and special initiatives for global organizations. Senior Manager with a Bachelor of Science Manufacturing Goods and Technology degree with a solid record of achievement delivering rapid business results, while positioning the organization to greater levels of profitability and operational efficiencies. A dynamic change agent able to lead through and manage change using innovative, out-of-the-box approaches.

HIGHLIGHTED CAREER ACHIEVEMENTS

Driving Sustainable Growth Proven ability to assess deficiencies, identify business gaps/operational concerns, and formulate scalable solutions. Expert in turnaround management; known for the ability to reorganize, reverse inefficiencies, while delivering higher profits, product quality, and staff productivity.

Improving Operations Acted as a driving force behind critical strategic, operational and organizational initiatives, such as, business transformation. Analyzed design sequence of operations and work flow to improve efficiencies in plant and production facilities and equipment layouts. Planned, developed, initiated, and monitored Lean Six Sigma initiatives across multiple functions to improve productivity. Successfully monitored results and key-project milestones.

Solid Leader Background reflects a progressive career based on dedication and hard work. Worked through the ranks from Lean Manufacturing Coordinator to Plant Manager. Experienced leading teams of more than 200.

PROFESSIONAL EXPERIENCE

JOHNSON CONTROLS AUGUST 2015 – FEBUARY 2016

Production Supervisor

Managed and was accountable for technical excellence and the delivery of high-quality products to a contracted statement of work (operating plan). Managed the on-time delivery product, while staying within the operating budget. Established individual and team performance expectations with clear measurable objectives. Worked collaboratively with peers to integrate and execute multi-group statements of work efficiently and effectively. Measured and communicated work status accurately to key stakeholders. Demonstrated engineering functional excellence to customers and employees.

ELDORADO NATIONAL MARCH 2014 – OCTOBER 2014

Production Manager

Managed resources necessary to perform scope of work and delegate deliverables effectively. Guided employees in translating customer requirements into an executable operating plan, while maintaining performance to contracted and pre-defined statements of work. Managed employee performance, provided consistent, timely, effective communication, and coached employees to maximize performance. Partnered with and enabled employees to develop additional skills and training and encouraged full participation, in which achievements were recognized. Coached employees to identify and mitigate performance risk and effectively manage change. Monitored and improved team morale by facilitating an open culture in the workplace.

SPIRIT AEROSYSTEMS MAY 2006 – MARCH 2014

Plant Manager

Directed and managed plant operations, production, maintenance, and quality assurance. Coordinated and planned plant activities with departmental managers to ensure the total manufacturing objectives were accomplished in a timely and cost-effective manner. Developed and controlled profit margins, production plans, and budgets. Managed staff through coaching and mentoring. Developed managers and next-level supervisors. Maintained excellence in overall plant performance, production, and quality-assurance standards. Effectively coordinated and supported the team, being able to step in and out of many roles as needed. Effectively managed overtime, reduced costs, and implemented operational efficiencies. In coordination with the facilities department, maintained existing plant equipment. Provided leadership and training to team members to accomplish the company goals and objectives. Implemented improvements in current production procedures that drove efficiencies.

Manager First Level

Communicated and aligned team operations/performance to organization/program business goals and strategies. Managed group budgets to plan and established operating plans, which reduced business risks/costs. Identified, enabled, and implemented performance improvements (productivity enhancements or cost reductions).

Manager

Ensured the manufacturing of completed units by overseeing activities, such as, assembly of components into subassemblies. Interfaced with engineering, management, suppliers, and customers to meet product requirements and customer acceptance. Responsible for leading a team of 20-40 people daily to achieve overall organization objectives and metrics.

REAL ESTATE AGENT FEBUAURY 2002 – MAY 2006

Real Estate Agent

Driven, independent, and achievement-focused individual with strong time-management and problem solving skills. I took great pride in assisting customers in finding their perfect home. Accomplished this by networking and communicating with hundreds of individuals and other real estate agents.

LEONARDS METALS JULY 2001 – JANUARY 2002

Lean Manufacturing Coordinator

Worked closely with internal customers, operations, sales/marketing, customer service, field service, engineering, finance, and other managers. Supported and drove the cultural change around the organization’s core values. Coached and trained others to institute initiatives and process improvements. Drove Lean Six Sigma throughout the operations by ensuring standard utilization of Lean Six Sigma practices. Trained, mentored, and motivated managers and personnel in the Lean Six Sigma methodology. Created opportunities to develop best practices with Lean Six Sigma. Built, developed, and improved operations, processes, and procedures to support organizational strategic direction. Facilitated events that drove a high level of employee engagement, involvement, accountability, and results.

UNITED STATES AIR FORCE NOVEMBER 1981 – SEPTEMBER 1985

Nuclear Weapons Specialist • Top-secret security clearance



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