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Customer Service Quality Control

Colton, California, United States
October 24, 2016

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Rialto, CA *****

Concepcion Delarosa


Professional Summary

Manufacturing operations with years in management 10

with consistent success in achieving revenue, revenue cost,

Productivity, and delivering goals.


More than 10 years’ successful experience in customer service and

Manufacturing, support with recognized strengths in account maintenance, problem- solving and

trouble-shooting, sales staff support, and planning/implementing


Procedures and systems to avoid problems in the first place.

Possess solid computer skills.

Excellent working knowledge using both IBM and Mac systems,

Microsoft Word.

Ability to train, motivates, and supervises employees.

A team player, dedicated to total quality

Develop plan, conduct audits and variance analyses,

and maintain/update accurate inventories.

Bilingual English and Spanish fluent read, write proficiency.

Quality Control Certified

Typing speed 40WPM

Pharmacy Tech License

Presently employ at Fischer mold: Quality Control

Verifying dimensions on various plastic parts, for start up and in process production.

Using various tools, as board gauges, gauge pins, Keyence, comparator, go no go gauges, calipers, reading blueprints, using (IQMS soft ware). Checking quality while processing.

Rialto, CA 92376

Concepcion Delarosa


Mckesson Packer/Picker

Using scanner, and working a t a very fast pace, I pick & pack medication at a very low temperature for shipment. Among my regular task, I was able to clean and keep inventory on time without breaking company policies.

Mission Foods:

United States Postal Service:

Inland Technology

Production Lead

Increase production while maintaining employee’s safety and top quality product.

Managed fifteen employees, meeting deadlines, leading in educating new-hires on proper procedure and protocol.

Reduced waste by implementing new projects, pinpointing areas that needed improvement on machinery as well as packaging.

Cost reduction by reporting daily of any material of use that kept us from reaching goals, and reducing over time.

Encouraging G.M.P’s, FDA HACCP, by verified parameters, expired dates, and temperatures.

Encouraging company policies by example.

Train operators in different areas of the line to by more efficient.

Finishing reports using ZAP soft ware.

Testing of equipment before and after the job, identifying machinery malfunction and submitting work repair order.

Casual Clerk

Cash handling procedures, Customer Service.

Maintaining the safety of priority mail, as well as cash and other valuables. Mail Sorting by Zip Code. Constantly move from office to office to help other employees meet their goals.

Lead Supervisor

Monitoring “real time” Inventory using I.Q.M.S. software. Managed documentation from first and second shifts.

Verified parameters documents of all process control.

Work with quality manager to achieve the proper segregate as well as working closely with operator by checking the quality of the product.

Use (Calipers, Rum Pin gages and Microscopic).

Complete, Certification for Quality Control, C.P.R., and management laws and regulation training.

First article inspections reading and using blue prints.

Pint point areas of opportunities.

909-***-**** Concepcion De La Rosa

Meri-Cal: Supervisor/QC

First Article Inspection:

Making sure machinery was safe for employees to use.

Identify machinery malfunction and submit work repair orders.

Verified lot # using Julian dates/manufacture #/consecutive # of jobs.

Verified and converting material /Quantity/ by conversion from tons to each, also converting feet to MSI.

Ensure equipment performance before start up run.

Monitor and maintain inventory for each job.

Test for leak and measurement every hour.

Finish reports using scanners.

Kaiser Permanente: Intern Ship.

I assisted in high-volume pharmacy alongside licensed pharmacists.

Providing excellent service, Swiftly and correctly, calculate dosages,

Dispense medication, prepare prescription labels and fill prescriptions for approval by pharmacist. Cleaning and stocking medication, Genetics and name brands.

Compounding prescription medication.

Help verified insurance status while maintaining patience confidentiality also known as (HIPPA).


Angelo Sebazco: 760-***-****=Mission Foods Supervisor

Alma: 909-***-****=United States Postal Supervisor

Sam Labib: 760-***-****=Kaiser Permanente Pharmacist

Maria Macias: 909-***-****=Inland Tech HR

Rhonda Savage: 909-***-**** ext 2963=Pharmacy Tech Instructor

Christopher Bryan: 909-***-****=Kaiser Permanente co-worker

Hector: 951-***-****=Mission Foods Lead

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