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Customer Service Office

Location:
Atlanta, Georgia, United States
Salary:
40,000
Posted:
October 24, 2016

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Resume:

Marshelle D. Shelton-Sights

**** ********* ** ********, ** 317-***-**** acw7rs@r.postjobfree.com

Profile

A team player, with a commitment to customer service, who possesses a long track record of working in various administrative roles, coupled with good PC skills and the ability to communicate confidently at all levels. Recognized for ability to cultivate relationships and form collaborations. Exceptional trainer and mentor with skills to motivate peak individual performance from team members.

Areas of expertise include: Financial administration Office procedures, Typing & word-processing, Keyboard skills, Filing, Decision making, Writing correspondence Administration

MS Office applications Business and Administration Office management

Professional Experience

COMMUNICATION: REPORTS/MANAGEMENT/TECHNOLOGY

Manage facility and equipment.

Control expenditures against budget related to administrative responsibilities

Assisted the Director of Club Operations in preparing the annual budget request

Write grants; solicit businesses for community support, and report back to funders

Troubleshoot software and hardware for entire facility

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee front-office operations and provide impeccable customer service:

o Built and maintains collaborative partnerships.

o Assigned incoming students to Indianapolis Public Schools system

o Communicated with Superintendent, Principals of schools and staff.

o Problem solved, maintained accurate files and records for students

o Assisted with problem solving bus transportation for the largest school system in Indiana:

o Liaison between principal, Associate Executive Director and 21st Century Grant Coordinator.

DETAIL MASTERY & ORGANIZATION

Manage all aspects of day-to-day operations as Director

o Facility operation/maintenance.

o Surveys members’ interest in programs, tracks member program participation

o Worked with Director’s to plan and implement changes to improve program results

o Program planning, development, implementation and evaluation for 2,252 Club members.

o Provide direct supervision to 32 full/part-time Club professional staff.

o Finances: accounts payable/receivable, invoicing, and budgeting.

o Responsible for recruitment, development, management and evaluation of staff

Employment History

THE BOYS & GIRLS CLUBS OF INDIANAPOLIS. – Indianapolis, IN

Unit Director, (Keenan-Stahl Unit) 2006 to Present

Site Director, (Liberty Park Site) 2003-2006

Education Director/Computer Skills Director, (Atkins Unit)2000-2003

NEW DIRECTION JUVENILLE DETENTION CENTER – Indianapolis, IN

Computer Skills Director, 1999-2000

INDIANAPOLIS PUBLIC SCHOOL-Indianapolis, IN

Transportation Boundary Hotline Supervisor, 1994-1999

GRISSOM AIR FORCE BASE RECREATION CENTER- Peru, IN

Program Director 1985-1990

Education

CENTRAL CHRISTIAN COLLEGE

BS Degree Pyschology-2018

IVY TECH COMMUNITY COLLEGE – Indianapolis, IN

ASA Degree of PC Support Specialist Administration, 2009 GPA: 3.25/4.0

BALL STATE UNIVERSITY – MUNICE, IN

Early Elementary Education, 1986-1988 GPA: 2.97/4.0

References

LeeAnn Harris Mark Branch Coco Wolf

Director of Club Operations Regional Service Director Account Relationship Director

Boys & Girls Clubs of Indianapolis Boys & Girls Clubs of America Boys & Girls Clubs of America

3530 S. Keystone Midwest Center Resouce Development

Indianapolis, In. 46227 104 James Court 1275 Peachtree Street NE

317-***-**** Danvielle, IN 43122 Atlanta, GA 30309

acw7rs@r.postjobfree.com 847-***-**** 404-***-****

acw7rs@r.postjobfree.com acw7rs@r.postjobfree.com



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