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Customer Service Medical

Chicago, Illinois, 60617, United States
October 24, 2016

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**** ***** **** *** *******, IL **617 309-***-****


Customer service oriented professional with strong understanding of the importance of accurate claims processing. Maintains attention to detail needed to review and correct errors and retain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality.

Experience with Microsoft Office (Word, Excel, and PowerPoint). Type 35 WPM.

Identifies opportunities to improve customer service and satisfaction.


Medical Billing Medical Coding ICD-9-CM HCPCS CPT Introduction to ICD-10-CM Medical Terminology

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation

Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare

EOBs Payment Posting Revenue Cycle Management Scheduling Superbill

Insurance Verification Insurance Billing Procedures Insurance Claim Processing

Practice Management Medical Office Procedures Anatomy & Physiology

Co-Payments Deductibles Co-Insurance HIPAA Compliance

Reimbursement Methodologies Fee Schedules Outpatient / Physician Inpatient / Facility


Ultimate Medical Academy Medical Billing and Coding, 2016

Completed an intensive, accredited training program which included:

Analyze and code surgical procedures and diagnosis using ICD-9-CM and CPT codes.

Collaborate across collection/billing departments to ensure billing related issues are resolved

Verify insurance eligibility, and submit claims to various insurance companies electronically.

Pursuing National CPC-A Certification

Pursuing American Academy of Professional Coders (AAPC) Membership


University of Chicago Chicago, IL 02/2016 – 07/2016

Medical Billing Coding Coordinator

Kept current and accurate records.

Maintained confidentiality of proprietary information.

Handled CPT, inpatient, and outpatient coding.

Addus Home Healthcare Chicago, IL 10/2016 – 07/2016

Home Health Aide

Prepared meals and handled light housekeeping.

Assisted patients with activities of daily living and transfers.

Chicago Childcare Society Chicago, IL 04/2014 – 05/2015

Teacher Aide

Assisted classroom teacher with general supervision and management of children.

Remained sensitive to needs of others and related well with children.

City Hall Chicago, IL 08/2012 – 08/2014

Cashier / Customer Service

Demonstrated high level of courtesy and assistance to each customer.

Processed transactions using point of sale computer system.

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