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Management Training

Location:
San Jose, California, United States
Posted:
October 24, 2016

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Resume:

Education

Degree

Institute/University

Year

Subjects studied

Master of Computer Application

Mumbai University

****-****

Database Management, Programming, Networking

Bachelor of Commerce

R. A. Podar College, Mumbai University

1999-2001

Economics, Accountancy,

Core Competencies

L & D Planning and execution

Database, Reports and analysis

Operations management

Vendor Management

Cross culture exposure

Work Experience (9 years)

Microsoft Bangalore Readiness Operations Manager Dec 2013 – April 2016

Project Management

As ‘Trusted Advisor’ - Consultative relationship management (influence and impact); precision questioning; Networking (form relationships outside of direct environment); Cross-group collaboration and budget management

Lead overall readiness requirements planning and execution for the region, through effective communication, vendor engagement, financial control

Created a plan for induction, thereby reducing drop-out rates by 20% and improving satisfaction

Company associations 2007 – 2015

Intel Mobile Communications, ITPL Bangalore Dec 2011 – Dec 2013

oRole: Learning Delivery Specialist

NICE SYSTEM India Pvt Ltd, Bangalore April 09 – Dec 2011

oRole: APAC Training Operations coordinator

ZTE Telecom India Pvt Ltd, Bangalore February 2008 – April 2009

oRole: Training coordinator

IBM India Pvt Ltd, Bangalore March 2006 – April 2007

oRole: Project coordinator ISO27001 certification

Former Role: Readiness operations Manager with Microsoft Bangalore

On Contract with Microsoft Bangalore

Readiness Operations Manager

Dec 2013 – April 2016

HR professional with extensive experience in L&D, operations management, vendor development, training execution for APAC region at Microsoft

L & D Planning and execution

Drive the efforts from APAC region in developing the Engineering & professional skills roadmaps thereby improving customer experience

Created and executed training plan for new launch release for APAC region, achieved successful training of 90% of engineer before going live

Drive the efforts for onboarding program through streamlining processes, successfully trained 80% new hires within the first month of joining and improved retention

Vendor Management

Initiated and negotiated agreements with global vendors, thereby reducing budgets and improving compliance to SLAs

Initiated the plan for developing a SharePoint portal for these license management, which help with the better employee experience & the management of these licenses.

Operations Strategy and Management

Turning strategy into a Training Zone specific readiness and accreditation plan in close collaboration with the Technology Managers, Readiness and Cluster-Leads

Need one more point here.

L&D operations with Intel, NICE SYSTEM, ZTE Telecom & IBM

Managing, coordinating, facilitating and handling all aspects of training.

Identifying Training Need Analysis (TNA), monthly training calendar, reviewing training plans, on-board trainings, feed-back analysis, training effectiveness, end-to-end vendor management, sourcing, empanelment, negotiations and payments

Management and execution of MIS, training actualization, meetings and presentations, Learning Management System (LMS), SharePoint, Qualtrics (for surveys), webcast series, several internal tools, administration and facilitation.

Working with the regional training coordinators globally; acquiring their training needs and requirements; arranging the entire facet of end-to-end training and logistics.

Being the interface of the resident property and the corporate office as well as external clients in terms of acquiring the annual plans, project highlights and strategies ensuring their implementation and execution.

Liaise between the customers and the in-house operational team to detail standard operating procedure (SOP) thereby ensuring excellence in the service standards.

Client Servicing, Front line interaction, end-to-end event coordination, acquiring and maintaining database.

Studying the market and sourcing vendors, consultants to provide training to the organization

One point of contact for all soft skill and leadership programs, organizing Train the Trainer (TTT) programs and certifying internal instructors, devising rollout plans and executing.

Adherence to ISO norms for the training department and ensure completion of all documentation being actively involved in internal and external audits

Coordinating with different accounts within IBM (Shell, Reuters, and AT&T etc.)

for collecting data (networking components, servers, software licenses etc.) which was used for auditing.

Personal Details

Date of Birth : 11 March 1981

Address : 3180, Rubino Drive San jose, California

Leisure pursuits: Hiking, Baking, Music



Contact this candidate