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Project Manager Management

Marietta, Georgia, United States
October 24, 2016

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Anthea Isaie

Quality Assurance / Testing Consultant

Profile Summary

Ms. Isaie is results-oriented Testing Consultant with extensive experience in multiple industries/environments focused in HR/Payroll. She has led a variety of testing teams and PeopleSoft implementations over the past 10 years with over 15 full life-cycle projects on time, within budget while aligning with business needs. Ms. Isaie has extensive expertise in leading system testing, integration testing, user acceptance testing, conversion testing, and test management. Her industry expertise includes healthcare, public sector, insurance, manufacturing and finance.

Skills Summary

Project Planning

PeopleSoft HCM/Payroll

Defect Resolution

Test Scripts & Execution

Excellent Communication Skills

PeopleTools & SQL

Facilitation Skills(i.e.JAD)

Conversion/Data Mapping

Quality Center

Production Support

Custom Interface Design

Education and Training Summary

Bachelor of Arts in Law and Sociology, 1993


Diploma in Human Resources (Personnel), 1989

HUMBER COLLEGE, Toronto, Canada (Dean’s Honor List, 1989)

Professional Experience Summary

State of Georgia - SAO June 2015 – Sept 2016

Atlanta, GA

PeopleSoft Payroll Test Lead

PeopleSoft HCM – Versions 9.1 & 9.2

Lead system testing effort for payroll upgrade team. Develop payroll testing strategy and manage test cycles. Coordinate interface testing with internal government agencies along with 3rd party vendors (i.e. Hewitt). Responsible for creating and updating system customization application requirement documentation.

Assisted testing coordinator with payroll testing configuration.

Created and updated functional specification documentation for system customizations.

Developed the testing approach for payroll system testing including all interfaces

Managed and created payroll test scripts via QAComplete.

Validated TRC’s, Shifts, Schedules, etc. for Time & Labor.

Created chartfield validation for commitment accounting documentation (i.e.FRD) and executed test scripts.

Republic Bank Limited March 2015 – May 2016

Trinidad, West Indies

PeopleSoft Senior Business Analyst & Test Lead

PeopleSoft HCM – Versions 8.9 & 9.2

Upgrade versions 8.9 to 9.2 in compliance with international banking laws for 3 banks with a new implementation for acquired bank. Main responsibility was requirements gathering, fit/gap analysis, documenting design, test planning / execution and training strategy.

Identified current business process challenges and formulated functional recommendations and/or business process re-engineering related bank processes in Trinidad, Barbados, Guyana and Grenada.

Created functional design spec. and tested new interface files (i.e.GL, VAT, Demographic,etc.)

Facilitated Absence Management requirements gathering sessions for all countries

Created Requirements Traceability Matrix (RTM), configuration workbooks, testing plans (scenario and script design, development and deployment), test defect tracking, resolution and retesting processes including but not limited to: SUT (System Unit Testing), SIT (System Integration Testing), UAT (User Acceptance Testing) training documentation and data conversion documentation.

Customized pages for Absence Management implementation.

Translated collective agreements into configuration values (i.e. earnings codes, absence codes)

Responsible for HCM table configurations (i.e. Company, Jobcodes, Positions, Paygroups, etc.)

Managed project teams and users to effectively meet project milestones and deliverables.

Effectively managed scope and customer expectations throughout the project life cycle.

Facilitator of JAD (Joint Application Design) sessions and ‘As Is’ process review meetings.

Analyzed and effectively reported to stakeholders project metrics – e.g. hours used vs. hours estimated, profitability, project progress, risk & issues.

Conducted training for existing users on all new enhancements and for new PS users.

Responsible for creating process follows in VISIO for ‘As Is’ and ‘To Be’ processes for version 9.2.

Provided Go Live cutover support and Production Support.

ADP November 2014 – March 2015

Atlanta, GA

ADP Business Analyst

ADP – Version 5 & Vantage

Liaison for ADP clients and ADP technical team for the development of functional specifications. Responsible for implementing client change requests.

Gathered requirements for change requests for V5, Vantage and autopay.

Created functional specifications for My Time interface, emergency contact, 401K Match, accruals, and acquired company (conversion).

Submitted change requests via SBM.

Used the following tools to facility work activities: Dimension systems, Siebel, and Planview.

Created DT’s for functional and technical work estimates .

Worked with project manager to help develop project plan.

Created test scripts and executed system, integration, parallel and user acceptance testing.

Meritor: Troy, MI March 2014 – October 2014

Troy, MI

ADP Payroll Manager/Senior Business Analyst

PeopleSoft HCM – Versions 9.1

Work with ADP and TALX to streamline UI rate changes and tax deposit processes. Interacted with over 40 government state agencies to register businesses, negotiate penalties, and update rates. Manage 4 payroll administrators. Work with legal, HR and the tax department to create nationwide payments policies.

Developed a filing system and process for government notices.

Identified Canadian year-end processing errors which resulted in reduced penalties and fines

Resolved state and local tax set up issues which resulted in over $50K saving in penalty & fines .

Worked production support tickets / SLAs.

Responsible for testing tax updates 14-B & 14-C.

Data mapping from KRONOS TRCs to PS earnings codes

Trinity Healthcare & Cigna Healthcare October 2010 – February 2014

Ann Arbor, MI

PeopleSoft HCM Functional Lead/Senior Business Analyst

PeopleSoft HCM – Versions 9.0 & 9.1

Team lead for over 3 years at a major healthcare company. Interacted with all levels of the business, executive management, stakeholders, programmers, third party vendors, and auditors. Responsible for understanding internal systems such as nurse scheduling, financials, security, budget and billing systems. Produced deliverables for design, build, test, implement, train and support. Conducted process reviews for hospitals on-boarding practices for nurses, doctors, homecare workers, administrators, and executives.

Led the HR/PAY data conversion (ETL) and upgrade from multiple legacy systems (ADP-V4, Ceridian, and GEAC).

Responsible for data mapping (EV4 docs.), data validation, process re-engineering, and strategy/approach documentation.

Responsible for creating RACI Matrix for system ‘Go Lives’.

Developed testing plan for bi-weekly payrolls all levels of testing (e.g. integration, parallel).

Verified union deductions and set up union deductions/programs.

Worked with PS Query, ADP Query and Ceridian’s reporting tool (BI Reporting Tool) to do validation and data analysis.

Defined requirements for KRONOS and assisted with configuration (e.g. work rules, pay rules, shift, etc.).

Created test scripts for all phases of testing (e.g. system, UAT, etc.)and defect resolution.

Write functional and technical specifications.

Responsible for production support for all 3 implementations.

Led system requirements via Discovery / JAD sessions with legacy system users for budget and project planning.

Responsible for facilitating UAT and training (including documentation).

Led fit/gap analysis and created proposal documents.

Responsible for meeting project deadlines and SDLC planning.

Performed data validation using VLOOKUP, PIVOT TABLES and Beyond Compare.

Worked with Third Party Vendors coordinating file testing (e.g. Ceridian, TALX, Security File, GL, ANSOS, ALLSCRIPTS, demographic files, Lawson – AP Files,etc).

Created functional specifications for custom interfaces like demographic files for POS, ANSOS Nurse Scheduling system, etc.

Created current state and future state process flows for multiple hospitals.

Worked with auditors to create documentation for analysis and review for steering committees and executive management.

ING North America February 2009 – September 2010

Atlanta, GA

Project Manager/PeopleSoft HCM Lead

PeopleSoft HCM – Version 8.8

Extensive project management responsibilities. Prepared project proposal and internal cost/benefit analysis (CBA) for ING’s Campaign Management system (TRUiST ). Responsible for risk analysis and change requests communication to stakeholders. Managed 2-5 employees and coordinated all on-shore & off-shore IT sourcing activities. Created all project documentation for ING Governance reviews and responsible for testing. Responsible for all external vendor communications.

Managed divestiture for HR/Payroll data conversion project for both ING HR Direct (Canada) & Advisors Group.

Managed and analyzed requirements for SaaS product for implementation.

Tested Cloud SSO functionality.

Created current state and future state process flows for contractor recruit process and term.

Developed test scripts via Test Director/Quality Center.

Responsible for reporting status to Stakeholders, Executives and Program .Management/Governance Committee.

Managed change requests via ServiceNow.

Managed projects with budget 50K - 250K and was responsible for Cost Benefit Analysis (CBA), milestones, and investment proposal.

Created functional specifications (including data mapping) for both ING divested companies ING Direct (Canada) & Advisors Group.

Coordinated testing effort for QA and UAT.

Implemented interface modifications aligned with Termination Service Agreement (TSA).

Randstad October 2008 – January 2009

Atlanta, GA

Project Manager

PeopleSoft HCM – Version 7.0,7.5 & 8.3

Researched and gathered requirement for inter-company fraud activities based on IRS requirements, labor laws and legal cases. Worked with business owners to develop roadmaps of current and future business processes.

Researched and made best practice recommendations to user for system anti-fraud initiative.

Developed a new process for internal employees new hire process to ensure a segregation of duties.

Responsible for IT system risks/process for internal fraudulent activity for Front Office.

ING North America June 2008 – October 2008

Atlanta, GA January 2007 – December 2007

PeopleSoft HR/Payroll Lead

PeopleSoft HCM – Versions 8.3 & 8.8

Managed and executed SDLC for PeopleSoft upgrade version 8.1 to 8.8. in compliance with Sarbanes-Oxley (SOX) and third party service providers (SaaS products included). Major contributor for contractual agreements for divestures and mergers.

Led fit/gap analysis for merger and acquisition project for Canada ING and US Brokers

Managed data mapping of employee records into UltiPro (Ultimate Software)

Gathered requirements for acquired company and obtained user sign-off for functional specs.

Wrote design, testing and training documents for acquired company: Employee Hire, ABBR, Emails, Benefits, Password Distribution, Mass Contractor Load and Additional Pays.

Facilitator of change requests review / approval meetings.

Responsible for HCM service requests (break/fix) and HR/Payroll process improvement recommendations.

Developed contractor hire and termination process.

Test custom interfaces (i.e. ADP, TALEO, SuccessFactor GL, ARIBA, BrassRing and CND Benefits).

Trained HR staff on new HCM contractor module and ESS & MSS.

Created test scripts in Quality Center (a.k.a Test Director) and managed testing efforts.

Responsible for resolving issues in team mailbox and 2nd level production support.

Tested 71 custom inbound / outbound interfaces.

GlaxoSmithKline December 2007 – June 2008

Atlanta, GA

PeopleSoft Business Analyst

PeopleSoft HCM – Versions 8.3 & 9.0

Executor of requirements gathering and development of use cases and testing scripts. Managed defect resolution process and third party vendors (i.e. PeopleClick and Fieldglass). Defined international process gaps during UK and the United States system users JAD sessions. Developer of Desktop Procedure documentation for off-shore resources.

Created test plans for system testing.

Assisted with troubleshooting eRecruit during testing.

Configured position management (included--partial position mgmt.) for design specifications.

Responsible for training technical team on PeopleSoft recruitment process.

Facilitate testing status meetings with end-users and change management meetings.

Assisted with the configuration of the smart hire/template base hire for PS 9.0.

Randstad August 2006 – December 2006 Atlanta, GA

PeopleSoft HCM/Financials

PeopleSoft HCM – Versions 7.0,7.5 & 8.3

Presented client with ROI after assessment on Customer Relationship Management system (CRM) version 7.5 to 8.3. Re- engineered processes for cost effectiveness and better system performance. Managed front-end enhancements and design specifications.

Responsible for HR/Payroll/Staffing Front-End process reviews.

Analyzed Bill/No Pay functionality for process improvement.

Created business process flowcharts (VISIO) for current and future state for staffing front-end.

Conducted system assessment for SCM, AP, FO, Billing, HR, Payroll, back-office, Contracts and JD Edwards.

Federated Systems Group March 2006 – August 2006

Atlanta, GA

PeopleSoft Business Analyst

PeopleSoft HCM – Version 8.3

Managed upgrade and merger of retail affiliate system to shared PS database for Ben. Admin., Payroll,Self-Service and HR data. Responsible for testing (including RTVM), process changes and GL account configuration. Created mapping documentation for internal subsystems (i.e. POS).

Responsible for maintaining testing statistics, change management and reporting stats to Executives.

Created PPQA methodology and specification templates.

Created task list, product work plan, and cost estimates.

Used automated testing tool (Bug Tracker) to manage system defects.

Cox Enterprise October 2005 – March 2006

Atlanta, GA

PeopleSoft/ADP QA

PeopleSoft HCM – Version 8.3

Served as testing lead and directed JAD sessions and UAT. Developed testing templates for conversion testing. Implemented the leave accrual process.

Responsible for test plan, test strategy, defect summary, test case design and user acceptance documentation.

Tested payroll modifications in conjunction with Benefits Administration.

Created test cases in Test Director for system test.

Fulton County February 2005 – October 2005

Atlanta, GA

PeopleSoft Payroll/T&L Lead

AMS Advantage Version 3.5

Developed project work activities with the creation of the work breakdown structure, project plan, and Project Charter.

Responsible for fit/gap analysis for the following system functionality: Applicant Tracking, Employee Self Service, Payroll Processing, Employee Profile Management, Benefits Administration, Time & Labor and Position Management.

Responsible for end-user training.

LimitedBrand: Columbus, OH - Senior PS Business Analyst October 2003 – July 2004

Siemens: Atlanta GA -PS Business Analyst June 2003 – October 2003

BellSouth: Atlanta, GA – PS Functional Conversion Lead July 1999 – June 2003

Computer Science Corp: Atlanta, GA – ERP Consultant April 1998 – July 1999

Jefferson Health

Bank One

DuPont of Canada

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