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Customer Service Administrative Assistant

Paterson, New Jersey, 07503, United States
October 24, 2016

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Thalia Fernandez

*** ********* ******


? Multicultural interactions ?Events coordination ?Reliability

?Letter drafting ?Office procedures ?Adaptability

?Correspondence handling ?Supplies management ?Good interpersonal

?Record maintenance ?Staff training ?Problem solving

?Customer service ?Meeting minutes ?Communication

Mercy Trans Inc.

Executive Administrative Assistant

Faisal Ali, Paterson, NJ Jan 2016- Present

Act as the point of contact between the executives and internal/external clients.

Undertake the tasks of receiving calls, take messages and routing correspondence.

Handle requests and queries appropriately.

Maintain agenda, arrange meetings and appointments and provide reminders.

Review, organize and distribute incoming and outgoing mail.

Willowbrook Dental Mall

Dental Receptionist

Norma, Wayne, NJ Mar 2015- Jan 2016

Arrange patient charts for next day appointments.

Fill in cancellations and no-shows.

Organize referrals to other medical specialists.

Dispatch lab work appropriately.

Arrange supporting documents for insurance claims.

Walmart Supercenter

Lead Sales Associate

Sabrina Zaring, Groton, Ct Jun 2012- Mar 2015

Provides remarkable customer service.

Ability to work under pressure.

Promptly answer customer calls.

Ability to operate a cash register.

Follow proper procedure for handling claims.

Be knowledgeable about all sections of the store and products within each department.

Health Services Administration

City College Coral Spring, FL

Business Management

London High School London, Ct

References Available upon request.

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