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Customer Service Representative

Location:
Mandaluyong, National Capital Region, Philippines
Salary:
P35000
Posted:
October 24, 2016

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Maria Grace C. Rozol

Unit D, #** B. Garcia Street, Brgy. 118,

San Roque, Pasay City

(0917) 538 -2690

acw7nb@r.postjobfree.com

Personal Profile:

I am a highly motivated and responsible individual who can work with less supervision seeking for a team lead position wherein I can utilize my skills on coaching and root cause analysis. I also have expertise in terms on multi-tasking and developing capabilities of others through effective motivation and encouragement. I have a strong drive in consistently achieving targets and work under pressure.

Education:

Lakandula Elementary School

1994-1997

Barrio Obrero Elementary School

1997-1999 – Accelerated

University of the East

1999-2003

Polytechnic University of the Philippines

2003-2006

Work Experience:

Sitel Customer Care

Financial Account

2006-2007

Etelecare Global Solutions

Travel Account

2007-2009

Apac Customer Services

Sales Account

2009-2010

Vcustomer Philippines

Sales/Online Order Account

2010-2011

Teletech Customer Care

Telecommunications Account

2012-2016

Career Experience:

Customer Service Representative

Duties: Providing assistance over the phone for customers who are having problem with their products and services and creating value on their account.

Travel Specialist

Duties: Helping customers book their ideal vacation in the most reasonble and competitive price, and suggesting places that they might be interested in.

Subject Matter Expert

Duties: Assisting our front liners customer service representatives on both products and processes. Also, this includes developing a CSR's hard and soft skills for effective interaction with the customers.

Team Lead

Duties: Effectively manage a team of individuals through coaching and real time support. Consistently complete admin tasks by multi-tasking and prioritizing. Achieve targets set by clients on a monthly basis.

Areas of Expertise:

Microsoft Word, PowerPoint, Excel

Internet and Language Literacy

Coaching - Root Cause Analysis

Data Analysis/Validation

Variation Management

References:

Jorena Fernandez

Supervisor - Teletech

(091*-***-****

Ilithyia Gratiae Agravante

Report Analyst - Ibex Global

(091*-***-****

Enjay Gerbuyos

Account Manager - Globe Platinum Accounts

(091*-***-****



Contact this candidate