Customer Service Representative
Resume:
Maria Grace C. Rozol
Unit D, #** B. Garcia Street, Brgy. 118,
San Roque, Pasay City
(0917) 538 -2690
***********@*****.***
Personal Profile:
I am a highly motivated and responsible individual who can work with less supervision seeking for a team lead position wherein I can utilize my skills on coaching and root cause analysis. I also have expertise in terms on multi-tasking and developing capabilities of others through effective motivation and encouragement. I have a strong drive in consistently achieving targets and work under pressure.
Education:
Lakandula Elementary School
1994-1997
Barrio Obrero Elementary School
1997-1999 – Accelerated
University of the East
1999-2003
Polytechnic University of the Philippines
2003-2006
Work Experience:
Sitel Customer Care
Financial Account
2006-2007
Etelecare Global Solutions
Travel Account
2007-2009
Apac Customer Services
Sales Account
2009-2010
Vcustomer Philippines
Sales/Online Order Account
2010-2011
Teletech Customer Care
Telecommunications Account
2012-2016
Career Experience:
Customer Service Representative
Duties: Providing assistance over the phone for customers who are having problem with their products and services and creating value on their account.
Travel Specialist
Duties: Helping customers book their ideal vacation in the most reasonble and competitive price, and suggesting places that they might be interested in.
Subject Matter Expert
Duties: Assisting our front liners customer service representatives on both products and processes. Also, this includes developing a CSR's hard and soft skills for effective interaction with the customers.
Team Lead
Duties: Effectively manage a team of individuals through coaching and real time support. Consistently complete admin tasks by multi-tasking and prioritizing. Achieve targets set by clients on a monthly basis.
Areas of Expertise:
Microsoft Word, PowerPoint, Excel
Internet and Language Literacy
Coaching - Root Cause Analysis
Data Analysis/Validation
Variation Management
References:
Jorena Fernandez
Supervisor - Teletech
Ilithyia Gratiae Agravante
Report Analyst - Ibex Global
Enjay Gerbuyos
Account Manager - Globe Platinum Accounts
Contact this candidate