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Customer Service Representative

Mandaluyong, National Capital Region, Philippines
October 24, 2016

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Maria Grace C. Rozol

Unit D, #** B. Garcia Street, Brgy. 118,

San Roque, Pasay City

(0917) 538 -2690

Personal Profile:

I am a highly motivated and responsible individual who can work with less supervision seeking for a team lead position wherein I can utilize my skills on coaching and root cause analysis. I also have expertise in terms on multi-tasking and developing capabilities of others through effective motivation and encouragement. I have a strong drive in consistently achieving targets and work under pressure.


Lakandula Elementary School


Barrio Obrero Elementary School

1997-1999 – Accelerated

University of the East


Polytechnic University of the Philippines


Work Experience:

Sitel Customer Care

Financial Account


Etelecare Global Solutions

Travel Account


Apac Customer Services

Sales Account


Vcustomer Philippines

Sales/Online Order Account


Teletech Customer Care

Telecommunications Account


Career Experience:

Customer Service Representative

Duties: Providing assistance over the phone for customers who are having problem with their products and services and creating value on their account.

Travel Specialist

Duties: Helping customers book their ideal vacation in the most reasonble and competitive price, and suggesting places that they might be interested in.

Subject Matter Expert

Duties: Assisting our front liners customer service representatives on both products and processes. Also, this includes developing a CSR's hard and soft skills for effective interaction with the customers.

Team Lead

Duties: Effectively manage a team of individuals through coaching and real time support. Consistently complete admin tasks by multi-tasking and prioritizing. Achieve targets set by clients on a monthly basis.

Areas of Expertise:

Microsoft Word, PowerPoint, Excel

Internet and Language Literacy

Coaching - Root Cause Analysis

Data Analysis/Validation

Variation Management


Jorena Fernandez

Supervisor - Teletech


Ilithyia Gratiae Agravante

Report Analyst - Ibex Global


Enjay Gerbuyos

Account Manager - Globe Platinum Accounts


Contact this candidate