Customer Service Representative
Resume:
Benny L. Townsend Jr.
Cypress, TX. 77433
Email: acw7mn@r.postjobfree.com
WORK EXPERIENCE
Grace Care Center Cypress, TX August 2014- Current
Assistant Maintenance Supervisor- Maintenance supervisors oversee and coordinate the workers who maintain and repair electrical, plumbing, ventilation and other building systems. They may be responsible for evaluating problematic systems or facilities and determining what installation or repair services need to be performed.
Supervisors hire workers, organize schedules and assign work activity. They may perform training to ensure individuals have all the requisite skills. Additional responsibilities include developing and implementing maintenance procedures and maintaining personnel records.
McDonalds Cypress, TX July 2013-August 2014
Grill Manager- Responsibilities include the overall operations for the back of house and kitchen area of a restaurant. Kitchen managers hire staff, purchase food and stock, and make sure everyone is trained on proper food preparation and kitchen safety techniques. In addition, kitchen managers ensure that the companies’ standards are upheld: the food looks good and is cooked properly, the proportions are correct, and it is cooked and served quickly. Kitchen managers also make sure that the kitchen is properly cleaned on a regular schedule, food is disposed of properly and the kitchen meets all sanitary standards. Kitchen managers also keep tabs on food cost, waste and employee hours, doing their best to optimize profit for their company and create the best dining experience possible for customers.
Ethos IQ Houston, TX Sep 2012- July 2013
Customer service Representative: Processing payments over the phone while placing orders for customers. Overcome objection while trying to complete orders with clients used various systems to provide customers with accurate information on clients products and services. Recorded changes of address and purging the records of the deceased. Make outbound calls as well as receive inbound calls. Answer all account questions. Process escalation calls as well as process refunds.
USA 800 CALL CENTER RAYTOWN, MO. NOVEMBER 2011 –August 2012 CUSTOMER SERVICE REPRESENTATIVE
Providing answers to questions and inquiries, Addressing customer concerns and resolving immediate customer issues. Provide assistance in person and via telephone, fax, email, standard mail, internet chat and instant messenger. Selling and repair of Cricket mobile services.
BLUE RIVER WATER TREATMENT PLANT NORTH KANSAS CITY, MO. SEPTEMBER 2009 – AUGUST 2011
Shovels coal from freight car or truck to conveyor. Removes ice from freezing plant containers and cuts it into required sizes. Watches operation of ice machinery and immediately reports any malfunction to supervisor. Loads and unloads trash, garbage, sand, dirt, or building materials. Removes snow and ice from walks and roads. Performs manual work as an assistant to a maintenance, janitor, fireman, or engineer. Performs related work as assigned.
FASTENAL EDWARDSVILLE, KS AUGUST 2008 – SEPTEMBER 2009 ORDERPICKER
Responsible of picking orders for auto parts. Packaging of orders and preparing for shipment.
CKS PLASTICS KANSAS CITY, MO. JULY 2007 - AUGUST 2009 PACKER
Responsible of picking and packing for plastic materials in a fast pace environment.
BURLINGTON COAT FACTORY SHAWNEE MISSION, KS MARCH 2006 – JULY 2007 RECEIVING
Responsible for safe, accurate, and efficient receiving, and stocking of inbound freight. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service. Operate store equipment. Interpret price tag and UPC information. Move throughout all areas of the store; sales floor, receiving, register areas, lawn and garden, including the outside perimeter of the store. Ability to work in both inside and outside. Move large, bulky and/or heavy merchandise.
SEAR’S LOGISTIC SERVICES DENVER, CO. JUNE 1998 – NOVEMBER 2005 FORKLIFT DRIVER / MATERIAL HANDLER / CLAMP DRIVER / MAINTENCE
Responsible for the expedient and accurate handling of merchandise into and out of the warehouse facility. Unloading and stocking of incoming merchandise, loading of outbound trailer, checking, verifying, & auditing of merchandise as received and identifying, separating, labeling of merchandise to enable relocation to appropriate area within the Distribution Center.
PSA-CALL CENTER DENVER, CO. FEBURARY 1998 – JUNE 1998 SURVEY TAKER
Take survey’s over the phone
PERFORMANCE AUTO KANSAS CITY, KS JANUARY 1993 – FEBURARY 1998
Fixed cars that are damaged due to accidents. Gave estimates to insurance companies regarding body damage to vehicles. Routine maintance. Maintain vehicle fluid levels, rotate of tires, and maintain brakes and batteries.
WENDY’S / TACO BELL / FEZELI’S / SUBWAY SANDWICHES PRAIRIE VILLAGE, KS AUGUST 1987 – DECEMBER 1992 CREW MEMBER
Make fries and nuggets, flip burgers, make sandwiches, operate both front register and drive-thru, clean the kitchen. Stock the stations, unload trucks, wash dishes, handle cash
FORREST UNITED SUPERMARKET KANSAS CITY, KS MARCH 1985 – JANUARY 1987 STOCKER / CASHIER
Work a cash register. Rings up customer purchases, and takes money (or other forms of payment), while providing adequate change as needed. Maintain the cash drawer in a certain condition. Responsible for receiving new merchandise and goods, and price the merchandise according to supervisors' requests. Checking store's inventory, retrieving items from stockrooms, and placing orders for new merchandise.
Benny L. Townsend Jr.
15414 Court Green Trail
Cypress, TX. 77433
Email: acw7mn@r.postjobfree.com
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