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Customer Service Manager

Toronto, Ontario, Canada
October 24, 2016

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Michael Flowers

Garage Owner/Mechanic

Toronto, ON - 416-***-****

Highlights of Qualifications • Professional with over 15 years' experience committed to exceptional customer service and meeting customers' needs • Strong ability to assess information, set timelines and prioritize accordingly to make sure all deadlines are met • Very good use of sound judgement with the ability to problem solve • Effective manager with the ability to recognise strengths and talents of my team and assign work to maximize efficiency • Excellent interpersonal and communication skills with the ability to build a connection with team, customers and management staff • Demonstrated leadership skills with the ability to motivate others

• Commitment to ensuring a smooth and safe operation of the team • Ability to work under pressure in a fast paced environment • Task oriented individual with a focus on service • Responsible, reliable and passionate about Customer Service • Valid Ontario G drivers license with clean driver's abstract Willing to relocate: Anywhere


Garage Owner/Mechanic

Discount Auto Service - Windsor, ON - June 2014 to July 2016 Completed repairs to all makes and models of light to med duty vehicles while establishing a loyal customer base

Service Manager

Big Wheels - Scarborough, ON - March 2008 to June 2014 Managed and lead a team of 8 employees, demonstrated excellent product knowledge to promote sales and quality customer service

Shop Foreman/Lead Land

Top Lift Enterprises - Etobicoke, ON - May 1997 to July 2007

• Supervised shift with emphasis on preventative maintenance of Container

• Repaired and maintained Handling Equipment at CP Rail yard at North Queen St, Toronto

• Completed detailed reporting of repairs and scheduling of maintenance to units in Yard EDUCATION

Certification in Truck and Coach Technician

Ontario College of Trades


Certification in Automotive Sevice Technician

Ontario College of Trades


Diploma in Heavy Equipment Mechanic

Centennial College - Scarborough, ON


Welding and fabricating

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