Yoashika Davis-Brown

**** ******* *****

Mobile, AL 36618

251-***-****

acw7l3@r.postjobfree.com

Objective:

Experienced and resourceful Sr. Customer Service Manager who is customer focused, committed to maintaining and building a strong customer base to strengthen future business relationships.

Experience:

Sears Holdings

Mobile, AL, United States

Commercial Solutions/Sales/Customer Service - August 2009 to Present

Documented and trained Advisors to be proficient in Sales and Customer Service. Managed a Sales and Customer Service Team throughout the Call Center as well as increased our customer base, through fact finding and consistent problem solving while building a rapport. Established and maintained an efficient working environment.

Industrial Valve

Mobile, AL, United Stated

Secretary for Inside Sales Division

Secretary to four Sales Reps in which I schedule appointments, maintained multi-phone lines, memos, proposals, faxes as well as the day to day office activities.

A R C of Baldwin County

Bay Minette, AL, United States

Residential Assistant

Responsible for several clients with their day to day activities by maintaining a log for each client as to medications and daily activities of which included personal shopping as well as collective shopping for groceries.

Delchamps

Mobile, AL, United States

Data Entry

Duties consisted of price changes for all stores, payroll, memos and proposals. Type over 10,000 keystrokes, type 40 wpm, multi-phone lines, copying and faxing.

Education:

Faulkner State Junior College - August 2009 to Present

Bay Minette, AL, United States

Computer Aided Drafting and Design/Mechanical

Studied: Microsoft Word, Excel, Access, Power Point, Outlook and CAD Applications

Southeast College of Technology

Mobile, AL, United States

Computer Office Technology of Business/Accounting

Studied: MS Dos, Lotus 123, Microsoft Word, Desktop Publishing, Accounts Payable/Receivable and finished with a 3.8 GPA on the National Honors Society.

C F Vigor High School

Prichard, AL, United States

Diploma

References available upon request