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Customer Service Manager

Location:
Derby, Derby, United Kingdom
Posted:
October 24, 2016

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PERSONAL INFORMATION

Andra Florentina Jechianu

Magpie Square, LINCOLN, LN2 5DN (United Kingdom)

07459071695

acw7kq@r.postjobfree.com

Sex Female Date of birth 14 Oct 1993 Nationality română

JOB APPLIED FOR

WORK EXPERIENCE

May 2014–Aug 2016

Customer Services - Retail

DECATHLON, Bucuresti (Romania)

www.decathlon.com

help the customers to choose the products

inventory correction

product placement

cashing

Business or sector Retail

EDUCATION AND TRAINING

2012–2016

ECONOMIC ENGINEERING IN CHEMICAL AND MATERIALS

UNIVERSITY POLITEHNICA BUCHAREST - College of Materials Science and Engineering, Bucharest (Romania)

2008–2012

TEHNICIAN IN ECONOMIC ACTIVITIES

ECONOMIC HIGH SCHOOL A.D. XENOPOL, BUCHAREST (ROMANIA)

PERSONAL SKILLS

Mother tongue(s)

Romanian

Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

English

B1

B2

B1

B2

A1

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

Common European Framework of Reference for Languages

Communication skills

Good communication skills gained from my experience as a promoter, and in the Decathlon store as a customer service assistant. Interaction skills with children acquired by creating athletic events.

Organisational / managerial skills

Following the experience in the store Decathlon, I developed organizational skills / managerial responsibilities given by the manager which were completed successfully and which have gained autonomy at work.

Job-related skills

Coordination of a program to integrate new employees in the store, implementing an employee evaluation system, coordinating the team, managing and anticipating stocks

Digital competence

SELF-ASSESSMENT

Information processing

Communication

Content creation

Safety

Problem solving

Independent user

Independent user

Basic user

Basic user

Basic user

Digital competences - Self-assessment grid



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