Customer Service Manager
Resume:
PERSONAL INFORMATION
Andra Florentina Jechianu
Magpie Square, LINCOLN, LN2 5DN (United Kingdom)
********.*****@*****.***
Sex Female Date of birth 14 Oct 1993 Nationality română
JOB APPLIED FOR
WORK EXPERIENCE
May 2014–Aug 2016
Customer Services - Retail
DECATHLON, Bucuresti (Romania)
www.decathlon.com
help the customers to choose the products
inventory correction
product placement
cashing
Business or sector Retail
EDUCATION AND TRAINING
2012–2016
ECONOMIC ENGINEERING IN CHEMICAL AND MATERIALS
UNIVERSITY POLITEHNICA BUCHAREST - College of Materials Science and Engineering, Bucharest (Romania)
2008–2012
TEHNICIAN IN ECONOMIC ACTIVITIES
ECONOMIC HIGH SCHOOL A.D. XENOPOL, BUCHAREST (ROMANIA)
PERSONAL SKILLS
Mother tongue(s)
Romanian
Other language(s)
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
English
B1
B2
B1
B2
A1
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills
Good communication skills gained from my experience as a promoter, and in the Decathlon store as a customer service assistant. Interaction skills with children acquired by creating athletic events.
Organisational / managerial skills
Following the experience in the store Decathlon, I developed organizational skills / managerial responsibilities given by the manager which were completed successfully and which have gained autonomy at work.
Job-related skills
Coordination of a program to integrate new employees in the store, implementing an employee evaluation system, coordinating the team, managing and anticipating stocks
Digital competence
SELF-ASSESSMENT
Information processing
Communication
Content creation
Safety
Problem solving
Independent user
Independent user
Basic user
Basic user
Basic user
Digital competences - Self-assessment grid
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