Customer Service / Collections / Clerical

Objective To secure a responsible position with growth opportunities.

Experience Level 3 Customer Service Representative

January 2008 - February 2014 Funai Service Corporation, Groveport, Ohio

Responsible for all escalated complaints for Funai Family of Companies

Responsible for elevating company BBB rating from an “F” to “A+“ within 18 months

Responsible for maintaining BBB rating at “A+” for more than 4 years

Responsible for document preparation for legal release used in the issuance of refunds

Responsible for reducing wait time for shipping supplies by 75% or more

Assisted with reducing shipping costs by utilizing Federal Express

Responsible for reducing department office supply costs

Drug Test Administrator

March 2007 - September 2007 Fairfield Information Services, Lancaster, Ohio

Monitoring and administering drug tests to parolee’s and family services customers

Administered DNA testing for paternity cases and divorce issues

Connected and monitored offenders on house arrest and alcohol monitoring

Customer Service Representative

2003-2005 Fairfield National Bank, Lancaster, Ohio

Performed all duties associated with “In Store” banking environment

Regularly meet all monthly sales goals

Service Coordinator

2001-2003 Kinetico Quality Water, Canal Winchester, Ohio

Responsible for mapping and writing service technicians schedule for next day

Responsible for posting customer payments and data entry

Received customer calls and assisted by troubleshooting or scheduling appointment

Responsible for placing revolving salt supply orders

Accounting Department Clerk

1999-2001 Hague Quality Water International, Groveport, Ohio

Responsible for maintenance and management of national “Rental Growth Program”

Received dealer calls and placed orders and recorded complaints

Assisted with collections and receptionist duties as necessary

Scheduler/ Title-Accounts Receivable Clerk

1996-1999 Singer Appraisal / General Home Services, Lancaster, Ohio

Responsible for writing Appraiser’s daily schedules

Conducted explanatory discussions with customers and lenders

Responsible for monthly billing, collections, and posting title search payments

Responsible for ordering abstracts and preparing title commitments

Supervised “Vender Management” title operations

Education Academy of Court Reporting, Columbus, Ohio

1992-1993

Associate Degree in Paralegal Studies

Fairfield Union Local School District, Lancaster, Ohio

1978-1991

Vocational Diploma in Business Office Education

References References are available on request.

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