Customer Service Sales

Ann M. Earley

** ****** **** **********, ** *****

Home phone: 978-***-**** Cell phone: 978-***-****

E-mail: ***.******@*****.***

Experience:

**** – 10/3/16 Deluxe Corporation Townsend, MA, Peterborough, NH & Groton, MA

• 2012 – 2016 Account Manager- Key Large Accounts

Responsible for incremental revenue growth

Reach and exceed sales goals through relationship building with customers.

Pricing sourced items through vendors such as PS Print, Heinrich.

• 2009–2012 Customer Service

Ensure customer satisfaction on inbound calls by trouble shooting problems.

Problem solving solutions for customers utilizing product and manufacturing knowledge.

• 2005-2009 Pre-press

Scheduled work for manufacturing using MOMS system.

Problem solving with equipment and manufacturing issues.

• 2002–2005 Custom Forms Production

Custom forms bindery, cutting, packing and making books.

Collator to produce the continuous forms

Ran a Continuous Pronto web press

•2000 - 2002 DFS Group

Entered mail, fax, and internet orders for DFS customers

Order Verification

•1998-2000 Flex Printing

Printed work on the flex register and statement/invoice presses.

• 1996 – 1998 Base Forms Off loader

I assisted the press operators with printing forms for the register and statement/invoice presses.

Made plates for the equipment and helped produce base materials for the floor.

School/Education:

1999 Mount Wachusett Community College: Associates degree Computer information – Gardner, MA

1996 Montachusett Regional Vocational Technical School: High School Diploma and trade experience in Data Processing – Fitchburg, MA

Skills:

PC: PowerPoint, Excel, Microsoft Word, Internet Explorer, Comet, Sales Force, CFS, Access, Some Visual Basic & C++

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