Information Technology Technical Support
Resume:
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Jan Michael Sullano
IT Product Support Manager (4 months)
SolarWinds Software Asia PTE Ltd. Philippine
! +63-917******* " **********.*******@*****.*** # PHP 120,000
$ Makati City, National Capital Reg
% Experience
10 years of total experience
Jul 2016 - Present
4 months
IT Product Support Manager
SolarWinds Software Asia PTE Ltd. Philippine Philippines Industry Computer / Information Technology (Software) Specialization IT/Computer - Network/System/Database Admin Role Management
Position Level Assistant Manager / Manager
Monthly Salary PHP 95,000
Jul 2014 - Jul 2016
2 years 1 month
IT Product Support Lead
SolarWinds Software Asia PTE Ltd. Philippine National Capital Reg, Philippines
Industry Computer / Information Technology (Software) Specialization IT/Computer - Network/System/Database Admin Role Supervisor/Team Lead
Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 57,000
Jul 2013 - Jul 2014
1 year 1 month
IT Product Support Analysts - Intermediate
Solarwinds Software Asia PTE Ltd. Philippine National Capital Reg, Philippines
Industry Computer / Information Technology (Software) Specialization IT/Computer - Network/System/Database Admin Role Others
MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 2 of 6 Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 45,000
Apr 2012 - Jun 2013
1 year 3 months
Production Systems Analysts II
Asurion
Industry Insurance
Specialization IT/Computer - Network/System/Database Admin Role Network/System Engineer
Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 41,000
Build (RPM) and release of java applications and application servers (JBOSS Server) in DEV, QA and Production environment
Push of static data (PostgreSQL data) to DEV, QA and Production environment Rollback of components/applications
Monitor and analyze system status/performance through Nagios and Cacti Initiate Critical Incident Management with coordination with various groups Participates in Root Cause Analyzation in terms of pulling server logs and application logs
Technologies Used:
- JBOSS
- Linux CentOS5&6
- F5 BigIP Load balancers
- Cacti
- Nagios
- Splunk
Nov 2010 - Apr 2012
1 year 6 months
System Administrator
Pacific Business Group, Ltd.
Industry Printing / Publishing
Specialization IT/Computer - Network/System/Database Admin Role System Administrator
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 27,000
Provide Support on:
-Windows and Linux (Debian & CentOS) servers troubleshooting, setup/configuration and management
-Desktop and Laptop computers (software and hardware troubleshooting) MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 3 of 6
-Network Troubleshooting
-Firewall (pfSense) Setup and Troubleshooting
-Sever Security Hardening
-Asterisk Phone System, Postfix Mail Setup and Troubleshooting
-Cacti and Nagios Monitoring Systems
Mar 2010 - Nov 2010
9 months
Technical Support Representative
Orchid Cybertech Services Inc.
Industry Call Center / IT-Enabled Services / BPO
Specialization Technical & Helpdesk Support
Role IT Support/Helpdesk
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 18,500
Provides Support to Consumers on:
DSL Modem Troubleshooting and Configuration
Home Network Setup and Troubleshooting (LAN and WLAN only) Nov 2008 - Mar 2010
1 year 5 months
Technology Solutions Engineer III
Hewlett-Packard Philippines
Industry Call Center / IT-Enabled Services / BPO
Specialization IT/Computer - Network/System/Database Admin Role Others
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 25,000
• Initiates Case Administration, Configuration Item Trend Analysis
• Provides Support on:
-Corporate Customer-Specific Business Applications (includes but not limited to: MS Office 2003&2007, SAP Account Management, Adobe, Business Intelligence, Extensity, Citrix Desktops, Network Domain Accounts, Nortel Networks VPN Client, Symantec Enterprise Vault, iSeries/AS400 Systems)
-Computers with Corporate Standard Operating Environment (Laptops, Desktops)
-Handheld Computer Communication Issues
-Networking Issues (LAN, WAN, WLAN, VPN)
• Used OVSC (Open View Service Center) for ticketing May 2008 - Nov 2008
7 months
Senior Technical Assistant II
Dell International Services Phils., Inc.
MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 4 of 6 Industry Computer / Information Technology (Hardware) Specialization IT/Computer - Hardware
Role Technical Support
Position Level 1-4 Years Experienced Employee
Monthly Salary PHP 23,000
-Computer Hardware and Software Installations, Configurations and Troubleshooting
-Home Network Setup (LAN and WLAN only)
Jul 2006 - May 2008
1 year 11 months
Advanced Technical Support Representative
ePLDT - Parlance Systems Inc
Industry Entertainment / Media
Specialization Customer Service
Role Call Centre Executive
Position Level Fresh Grad / < 1 Year Experienced Employee Monthly Salary PHP 18,000
-Resolve Hardware Technical Issues (including Setup/Installation and Configuration)
-Also Receives Misrouted Inbound Sales and Billing concern calls
& Education
2006 Capitol University (Cagayan de Oro City)
Bachelor's/College Degree in Computer Science/Information Technology Philippines
CGPA 88.87 / 100.0
2016 Inspire Leadership Consultancy
Vocational Diploma / Short Course Certificate in Business Studies/Administration/Management Philippines
Major John Maxwell's The 360 Leader: Leading Up, Across and Below by Anthony Pangilinan
MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 5 of 6
' Skills
Advanced Server 2012 Server Administration, Leadership And Management Skills, SolarWinds And Nagios/CACTI Monitoring System, Linux Administration, Linux Server Deployment, Windows Server Deployment
Intermediate CISCO Routers and Switches, LAN and WAN Technologies, Database System
(MSSQL/MySQL/PostgreSQL)
Basic Java Programming
( Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
English 10 10
Filipino 10 10
JobStreet English Language Assessment (JELA)
Date Taken 8 Mar 2010
Score 33/40
) Additional Info
Expected Salary PHP 120,000
Preferred Work Location National Capital Reg, Anywhere in Singapore, North America
* About Me
Gender Male
Age 31 years
MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 6 of 6 Address 2216 Unit 1511 Tower 1, Laureano De Trevi Towers,, Pio Del Pilar, 1230, Makati City, National Capital Reg, Philippines
Nationality Philippines
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