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Information Technology Technical Support

Location:
Makati, National Capital Region, Philippines
Salary:
120000
Posted:
October 24, 2016

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Resume:

MyJobStreet - Preview My Profile **/**/****, * ** PM

http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 1 of 6 Last Updated: 13 Oct 2016

Jan Michael Sullano

IT Product Support Manager (4 months)

SolarWinds Software Asia PTE Ltd. Philippine

! +63-917******* " acw7in@r.postjobfree.com # PHP 120,000

$ Makati City, National Capital Reg

% Experience

10 years of total experience

Jul 2016 - Present

4 months

IT Product Support Manager

SolarWinds Software Asia PTE Ltd. Philippine Philippines Industry Computer / Information Technology (Software) Specialization IT/Computer - Network/System/Database Admin Role Management

Position Level Assistant Manager / Manager

Monthly Salary PHP 95,000

Jul 2014 - Jul 2016

2 years 1 month

IT Product Support Lead

SolarWinds Software Asia PTE Ltd. Philippine National Capital Reg, Philippines

Industry Computer / Information Technology (Software) Specialization IT/Computer - Network/System/Database Admin Role Supervisor/Team Lead

Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 57,000

Jul 2013 - Jul 2014

1 year 1 month

IT Product Support Analysts - Intermediate

Solarwinds Software Asia PTE Ltd. Philippine National Capital Reg, Philippines

Industry Computer / Information Technology (Software) Specialization IT/Computer - Network/System/Database Admin Role Others

MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 2 of 6 Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 45,000

Apr 2012 - Jun 2013

1 year 3 months

Production Systems Analysts II

Asurion

Industry Insurance

Specialization IT/Computer - Network/System/Database Admin Role Network/System Engineer

Position Level Supervisor / 5 Years & Up Experienced Employee Monthly Salary PHP 41,000

Build (RPM) and release of java applications and application servers (JBOSS Server) in DEV, QA and Production environment

Push of static data (PostgreSQL data) to DEV, QA and Production environment Rollback of components/applications

Monitor and analyze system status/performance through Nagios and Cacti Initiate Critical Incident Management with coordination with various groups Participates in Root Cause Analyzation in terms of pulling server logs and application logs

Technologies Used:

- JBOSS

- Linux CentOS5&6

- F5 BigIP Load balancers

- Cacti

- Nagios

- Splunk

Nov 2010 - Apr 2012

1 year 6 months

System Administrator

Pacific Business Group, Ltd.

Industry Printing / Publishing

Specialization IT/Computer - Network/System/Database Admin Role System Administrator

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 27,000

Provide Support on:

-Windows and Linux (Debian & CentOS) servers troubleshooting, setup/configuration and management

-Desktop and Laptop computers (software and hardware troubleshooting) MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 3 of 6

-Network Troubleshooting

-Firewall (pfSense) Setup and Troubleshooting

-Sever Security Hardening

-Asterisk Phone System, Postfix Mail Setup and Troubleshooting

-Cacti and Nagios Monitoring Systems

Mar 2010 - Nov 2010

9 months

Technical Support Representative

Orchid Cybertech Services Inc.

Industry Call Center / IT-Enabled Services / BPO

Specialization Technical & Helpdesk Support

Role IT Support/Helpdesk

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 18,500

Provides Support to Consumers on:

DSL Modem Troubleshooting and Configuration

Home Network Setup and Troubleshooting (LAN and WLAN only) Nov 2008 - Mar 2010

1 year 5 months

Technology Solutions Engineer III

Hewlett-Packard Philippines

Industry Call Center / IT-Enabled Services / BPO

Specialization IT/Computer - Network/System/Database Admin Role Others

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 25,000

• Initiates Case Administration, Configuration Item Trend Analysis

• Provides Support on:

-Corporate Customer-Specific Business Applications (includes but not limited to: MS Office 2003&2007, SAP Account Management, Adobe, Business Intelligence, Extensity, Citrix Desktops, Network Domain Accounts, Nortel Networks VPN Client, Symantec Enterprise Vault, iSeries/AS400 Systems)

-Computers with Corporate Standard Operating Environment (Laptops, Desktops)

-Handheld Computer Communication Issues

-Networking Issues (LAN, WAN, WLAN, VPN)

• Used OVSC (Open View Service Center) for ticketing May 2008 - Nov 2008

7 months

Senior Technical Assistant II

Dell International Services Phils., Inc.

MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 4 of 6 Industry Computer / Information Technology (Hardware) Specialization IT/Computer - Hardware

Role Technical Support

Position Level 1-4 Years Experienced Employee

Monthly Salary PHP 23,000

-Computer Hardware and Software Installations, Configurations and Troubleshooting

-Home Network Setup (LAN and WLAN only)

Jul 2006 - May 2008

1 year 11 months

Advanced Technical Support Representative

ePLDT - Parlance Systems Inc

Industry Entertainment / Media

Specialization Customer Service

Role Call Centre Executive

Position Level Fresh Grad / < 1 Year Experienced Employee Monthly Salary PHP 18,000

-Resolve Hardware Technical Issues (including Setup/Installation and Configuration)

-Also Receives Misrouted Inbound Sales and Billing concern calls

& Education

2006 Capitol University (Cagayan de Oro City)

Bachelor's/College Degree in Computer Science/Information Technology Philippines

CGPA 88.87 / 100.0

2016 Inspire Leadership Consultancy

Vocational Diploma / Short Course Certificate in Business Studies/Administration/Management Philippines

Major John Maxwell's The 360 Leader: Leading Up, Across and Below by Anthony Pangilinan

MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 5 of 6

' Skills

Advanced Server 2012 Server Administration, Leadership And Management Skills, SolarWinds And Nagios/CACTI Monitoring System, Linux Administration, Linux Server Deployment, Windows Server Deployment

Intermediate CISCO Routers and Switches, LAN and WAN Technologies, Database System

(MSSQL/MySQL/PostgreSQL)

Basic Java Programming

( Languages

Proficiency level: 0 - Poor, 10 - Excellent

Language Spoken Written

English 10 10

Filipino 10 10

JobStreet English Language Assessment (JELA)

Date Taken 8 Mar 2010

Score 33/40

) Additional Info

Expected Salary PHP 120,000

Preferred Work Location National Capital Reg, Anywhere in Singapore, North America

* About Me

Gender Male

Age 31 years

MyJobStreet - Preview My Profile 20/10/2016, 5 05 PM http://myjobstreet.jobstreet.com.ph/resume/preview-resume.php?x=ior2aq1jra35llgp2hr7lsv8d3 Page 6 of 6 Address 2216 Unit 1511 Tower 1, Laureano De Trevi Towers,, Pio Del Pilar, 1230, Makati City, National Capital Reg, Philippines

Nationality Philippines



Contact this candidate