PERMANENT ADDRESS:
S.Gokul,
**/**,*** ******,*************,
Mettupalayam,
Coimbatore.
Pin code - 641 301.
E-mail: acw7ee@r.postjobfree.com
Contact number: 085********
With the zeal to Excel and the Temperament to succeed, I would like to grow along with the Organization, Utilize my Abilities and my confidence in the competitive world for the benefits of the Organization.
Examination
University/ Board
Institution
Year of completion
Marks B.Sc (Information Technologhy)
Bharathiyar University
Coimbatore
Sri RamaKrishna Mission Vidayalaya College Of Arts And Science, Coimbatore.
2008-2011
63 %
XII
State Board
Mahajana Higher Secondary School, Mettupalayam.
2007-2008
80%
X
State Board
Mahajana Higher Secondary School, Mettupalayam
2005-2006
73%
Won District level championship in Foot Ball in the year 2008..
Participated in various sport activities in school level. Member of NSS in school days.
Company Name : Concentrix India Pvt ltd
Process : Subject Matter Expert (Banking Process)
Handle : Mortgage, Credit card and Loans
Duration : 4 Year & 5 Months [From Apr 2012 To Till to Date]
Over 4 years and 5 months of experience at concentrix with wide exposure & experience in field
Treasure - customer service.
Extensive knowledge of analyzing customer Quires.
Well adaptive towards corporate culture and behavior & ability to work under pressure
Maintaining Quality and Meeting SLA Requirements.
Doing the case allocation for my entire team using Macro Based Ms excel.
Handing the navigator report,CPH Tracker and PMP Report.
Giving the floor support for new Joiners and low bottom performers and driving the production
Handling the Bottom Quartile performers. Monitoring their case’s on daily wise and giving regular feedback to make them improve the team performance.
Interacting with onshore clients to provide end to end process related solutions.
Father’s name : D. Shankar
Mother’s name : S.Devi
Date of birth : 29.05.1991
Gender : Male.
Nationality : Indian.
Religion : Hindu.
Languages known : Tamil, English & kannada.
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
PLACE:
DATE: [S.GOKUL]