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Customer Service Higher Secondary

Location:
Bengaluru, Karnataka, 560001, India
Salary:
250000
Posted:
October 24, 2016

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Resume:

PERMANENT ADDRESS:

S.Gokul,

**/**,*** ******,*************,

Mettupalayam,

Coimbatore.

Pin code - 641 301.

E-mail: acw7ee@r.postjobfree.com

Contact number: 085********

With the zeal to Excel and the Temperament to succeed, I would like to grow along with the Organization, Utilize my Abilities and my confidence in the competitive world for the benefits of the Organization.

Examination

University/ Board

Institution

Year of completion

Marks B.Sc (Information Technologhy)

Bharathiyar University

Coimbatore

Sri RamaKrishna Mission Vidayalaya College Of Arts And Science, Coimbatore.

2008-2011

63 %

XII

State Board

Mahajana Higher Secondary School, Mettupalayam.

2007-2008

80%

X

State Board

Mahajana Higher Secondary School, Mettupalayam

2005-2006

73%

Won District level championship in Foot Ball in the year 2008..

Participated in various sport activities in school level. Member of NSS in school days.

Company Name : Concentrix India Pvt ltd

Process : Subject Matter Expert (Banking Process)

Handle : Mortgage, Credit card and Loans

Duration : 4 Year & 5 Months [From Apr 2012 To Till to Date]

Over 4 years and 5 months of experience at concentrix with wide exposure & experience in field

Treasure - customer service.

Extensive knowledge of analyzing customer Quires.

Well adaptive towards corporate culture and behavior & ability to work under pressure

Maintaining Quality and Meeting SLA Requirements.

Doing the case allocation for my entire team using Macro Based Ms excel.

Handing the navigator report,CPH Tracker and PMP Report.

Giving the floor support for new Joiners and low bottom performers and driving the production

Handling the Bottom Quartile performers. Monitoring their case’s on daily wise and giving regular feedback to make them improve the team performance.

Interacting with onshore clients to provide end to end process related solutions.

Father’s name : D. Shankar

Mother’s name : S.Devi

Date of birth : 29.05.1991

Gender : Male.

Nationality : Indian.

Religion : Hindu.

Languages known : Tamil, English & kannada.

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

PLACE:

DATE: [S.GOKUL]



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