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Customer Service Technical Support

Location:
Middleville, Michigan, 49333, United States
Posted:
October 25, 2016

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Resume:

Thomas E Pattison

*** ********* **.

Middleville, MI 49333

Home: 269-***-**** Cell: 616-***-****

Professional experience

Profile

Application Developer and System Programmer since 1969 (46+ yrs). During tenure as a System Programmer (20+ yrs) continued involvement with Application Development both in coding and debugging subroutines and other application-related services, and assisting Application Development with program coding, debugging, and 3rd-party product installation.

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Employer History

08/2010 – 04/2016

IBM, East Lansing, Michigan

Application Developer

Program coding, testing and debugging/dump resolution, primarily for Amica Insurance (58 months). Application Developer/Sub-team Lead for team within the project focusing on Homeowner’s Insurance monthly Rate Revision software maintenance and debugging and problem resolution, using COBOL (strong), Assembler/HLASM (very strong), JCL (strong), REXX, TSO/ISPF, VSAM; some use of DB2. Served as the sub-team lead for the Home Line-of-business team (as many as 6 people total), managing monthly change assignments development, testing, and turnover.

12/2004 - 06/2008

RL Brehm & Assoc., Ada, Michigan

Contract Programmer/Analyst

Contract assignments dealing with problem resolution and/or software development for Cincom product customers using COBOL, Assembler, DB2 and Mantis. Major contract was an upgrade of older COBOL programs (batch and online) to Enterprise COBOL for Estee Lauder.

12/2002 - 11/2004

Compuware Corp., Detroit, Michigan

Software Developer

Software maintenance and development for QAHiperstation product using Assembler, VTAM, TCP/IP,DB2, SQL, REXX,TSO/ISPF, and SMP/E. Maintenance involved evaluating, defining, and debugging internally-reported and customer-reported problems and creating the corrective patches, and assisting with testing and verification of new product releases. Wrote the product team’s ENDEVOR use documentation and other internal procedure documents. Specialized in Installation and Tuning, particularly regarding SMP/E for product installation and product build functions, as well as product subroutines and utilities (involving REXX, TSO CLISTs and DB2).

06/1978 - 11/1979

Robert Half/Accountemps, Grand Rapids, Michigan

Contract Programmer/Analyst

Coded and implemented enhancements to client bank’s MICR processing programs (Assembler), converted more than 50 IBM COBOL programs for various applications to Burroughs COBOL.

03/1977 - 07/2001

Meijer, Inc., Walker, Michigan

System Programmer/Sr System Programmer

VTAM, NCP, Netview and 3745 installation, maintenance, and tuning/troubleshooting. Team Leader for Technical Support Communication Systems Support team. Wrote and maintained REXX, COBOL, and Assembler subroutines and utilities for use by Application Development and Technical Support. Assisted Application Development with COBOL and Assembler program debugging and JCL/PROC development.

09/1975 - 03/1977

National Lumberman’s Bank & Trust Co., Muskegon, Michigan

Senior Programmer/Analyst

Assembler, COBOL and CICS program and system development and troubleshooting for DDA, Installment Loan, Savings and Payroll applications. Assistance and training for junior staff members.

01/1974 - 07/1975

Sys-Con Inc., Grand Rapids, Michigan

Programmer

Post-sale customer service for Mortgage-70 package (software product) using COBOL and Assembler for installation, customization and consulting.

11/1972 - 01/1974

Lear Siegler/Home-Siegler Division, Holland, Michigan

Programmer

Coding, implementation and support of Order Entry system programs (COBOL); general application troubleshooting and support.

10/1969 - 11/1972

Old Kent Bank & Trust Co., Grand Rapids, Michigan

Programmer

Assembler and COBOL program design, coding, debugging, maintenance and support for OK/MasterCharge, DDA, Installment Loan, Savings and other Banking applications

IBM Assignment History

03/2011 - 12/2015

58 months

Amica Insurance

Project Description: Application Developer/Sub-team Lead/Tech Lead for team within the project focusing on Homeowner’s Insurance monthly Rate Revision software maintenance, debugging and problem resolution.

Key Skills

COBOL, Assembler/HLASM (very strong), JCL, REXX, TSO/ISPF, debugging, dump resolution; some use of DB2 and CICS

Key Courses and Training

Many different IBM Education courses in Programming, VTAM, NCP, and 3745-related topics

Education

Kenowa Hills High School Walker, MI Graduated June 1968, College Preparatory

Grand Valley State Colleges Allendale, MI 1968-1970 BA Business Admin., incomplete

References

Josh Winkelstein – Former teammate at IBM on Amica project

517-***-**** acw79a@r.postjobfree.com

Robert (Terry) Kennedy – Blue Pages (personnel) Manager and Amica Project Manager at IBM

517-***-**** acw79a@r.postjobfree.com

Michael Walch – Former teammate at IBM on Amica project

734-***-**** acw79a@r.postjobfree.com

Pete Sneathen – Former teammate at IBM on Amica project, also at Compuware

616-***-**** acw79a@r.postjobfree.com



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