ASHLY MCMAHAN

Jacksonville, FL ***** H: 904-***-**** acw78l@r.postjobfree.com

Summary

Skilled File Clerk with remarkable organizational, communication and time management abilities. Thrives in busy,

dynamic environments.

Highlights

Administrative support

Documentation

HIPAA compliance

Data entry

Critical thinking skills

Work well independently

Administrative support

Customer service mindset

Filing management

Computer proficiency

Multi-tasking

Exceptional verbal/written communication

Strong problem solving

Experience

CSR 01/2016 to 07/2016

E-Med Jacksonville, FL

Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all

times. Developed effective relationships with all call center departments through clear communication. Ran reports and

supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who

reported product issues. Properly directed inbound calls in phone queues to improve call flow. Made copies, sent

faxes.Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. Managed daily

office operations and maintenance of equipment.

Office Clerk 01/2014

Bug-N-You Inc. Jacksonville, FL

3 years of office experience.Verified that information in the computer system was up-to-date and accurate. Eliminated

outdated records by sending the records to be scanned. Organized billing and invoice data and prepared accounts

receivable and expected revenue reports for controllers. Developed and created a more effective filing system to

accelerate paperwork processing. Scanned and filed forms, reports, correspondence and receipts. Operated office

equipment such as copiers and fax machines. Entered information into computer databases. Destroyed files and

materials upon request. Entered information into computer databases.

Education

American Heritage Christian Academy

Skills

Excellent communication skills, Customer service-oriented, Flexible, Accurate and detailed, Excellent planner and

coordinator, Pleasant demeanor

2017

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