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Customer Service Office Assistant

Gettysburg, Pennsylvania, 17325, United States
October 25, 2016

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Eiisha Hall

** *** **** ****

Gettysburg, PA ****5


Objective: To obtain a challenging and rewarding professional Internet Entrepreneur position

that allows me to assist clients with my pioneering web business talent and utilize my strong

customer service skills in a diverse environment.

Professional Experience:

Simply Chic Fashions Gettysburg, Pennsylvania

Managing Director 01/2014 to Present

* Meet customers to understand scope and nature of their expectations

from an online retail shop.

* Selected a suitable website to display inventor

* Planned website layout and integrating features to make it attractive and


* Advertised the site on social network portals and in community to spread


* Collected information from customer’s feedback and prepared a report

to increase success rate.

* Organized retail Pop-Up Shop Event in Community to make people aware of


* Handled Sales Phone calls for inventory questions and purchasing.

Citicorp Hagerstown, Maryland

Identity Fraud Specialist

04/2010 to 4/2012

* Answered up to 180 Inbound and Outbound calls pertaining customer’s


* Made and received calls pertaining to Master/Visa card members who

may have potential fraud activity occurring on their accounts

* Determined when it was necessary to put a temporary hold on accounts

and take appropriate action. .

* Closed accounts that are lost/stolen, altered/counterfeit never received

cards, account takeover, and fraud applications.

Manpower Frederick, Maryland

Office Clerk/Mail Sorter 09/2008 to 3/2010

* Prepared and sorted mail

* Inserted advertisements for magazine customers

* Sorted mail for post office by zip code

* Responsible for pulling and filing charts for daily appointments

* Filed loose notes in patient charts

Admiral Frederick, Maryland

Front Desk Security 06/2009 to 12/2009

* Greeted customers and employees as they entered the front lobby

* Assisted claim representative while they settled claims with customers

* Issued visitor's badge to visitors and employees without proxy cards

* Emailed information to Loss Prevention regarding proxy card deactivates

* Used Microsoft Outlook Address Book to access employee director, reserved

front lobby conference room for meetings

* Performed patrols of property in security vehicles

* Completed incident reports for all abnormal activity

Johns Hopkins Community Physicians Baltimore, Maryland

Medical Office Assistant II 08/2000 to 7/2006

* Greeted and registered patients for appointments

* Answered multi-line phone system for customer service calls

* Recorded and distributed messages to physicians, including prescription

refills and referrals requests

* Verified insurance coverage and collected co-pays for office visits

* Compiled and maintained patient information records

* Prepared, typed, and filed into EMR computer filing system

Johns Hopkins Medical Service Corp. Baltimore, Maryland

Medical Record Service Coordinator 09/1995 to 11/1998

* Answered multi-line phone system

* Responsible for pulling charts for daily departments appointments

* Provided correspondence for all medical records requests

* Logged and completed health inventory forms

* Filed medical records into sorter filing system

* Performed data entry using Excel to create daily appointments schedules

* Earned promotion form Medical Records Service Coordinator to Front

Office Assistant

Volunteer Experience:

Hope Alive Sabillasville, MD

Receptionist 06/2008 to 7/2008

* Answered multi-line phone system

* Recorded and distributed messages to appropriate staff person

* Transported residents to appointments

Sabillasville Elementary School Sabillasville, MD

Teacher Assistant 5/2008 to 6/2008

* Assisted teachers with students daily assignments and activities

* Monitored students during classroom centers

* Reviewed and filed library material


HACC College Gettysburg, PA

Associate of Arts - Business Management Expected 2016

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