Eiisha Hall
Gettysburg, PA ****5
acw77n@r.postjobfree.com
Objective: To obtain a challenging and rewarding professional Internet Entrepreneur position
that allows me to assist clients with my pioneering web business talent and utilize my strong
customer service skills in a diverse environment.
Professional Experience:
Simply Chic Fashions Gettysburg, Pennsylvania
Managing Director 01/2014 to Present
* Meet customers to understand scope and nature of their expectations
from an online retail shop.
* Selected a suitable website to display inventor
* Planned website layout and integrating features to make it attractive and
interactive.
* Advertised the site on social network portals and in community to spread
awareness.
* Collected information from customer’s feedback and prepared a report
to increase success rate.
* Organized retail Pop-Up Shop Event in Community to make people aware of
business.
* Handled Sales Phone calls for inventory questions and purchasing.
Citicorp Hagerstown, Maryland
Identity Fraud Specialist
04/2010 to 4/2012
* Answered up to 180 Inbound and Outbound calls pertaining customer’s
accounts.
* Made and received calls pertaining to Master/Visa card members who
may have potential fraud activity occurring on their accounts
* Determined when it was necessary to put a temporary hold on accounts
and take appropriate action. .
* Closed accounts that are lost/stolen, altered/counterfeit never received
cards, account takeover, and fraud applications.
Manpower Frederick, Maryland
Office Clerk/Mail Sorter 09/2008 to 3/2010
* Prepared and sorted mail
* Inserted advertisements for magazine customers
* Sorted mail for post office by zip code
* Responsible for pulling and filing charts for daily appointments
* Filed loose notes in patient charts
Admiral Frederick, Maryland
Front Desk Security 06/2009 to 12/2009
* Greeted customers and employees as they entered the front lobby
* Assisted claim representative while they settled claims with customers
* Issued visitor's badge to visitors and employees without proxy cards
* Emailed information to Loss Prevention regarding proxy card deactivates
* Used Microsoft Outlook Address Book to access employee director, reserved
front lobby conference room for meetings
* Performed patrols of property in security vehicles
* Completed incident reports for all abnormal activity
Johns Hopkins Community Physicians Baltimore, Maryland
Medical Office Assistant II 08/2000 to 7/2006
* Greeted and registered patients for appointments
* Answered multi-line phone system for customer service calls
* Recorded and distributed messages to physicians, including prescription
refills and referrals requests
* Verified insurance coverage and collected co-pays for office visits
* Compiled and maintained patient information records
* Prepared, typed, and filed into EMR computer filing system
Johns Hopkins Medical Service Corp. Baltimore, Maryland
Medical Record Service Coordinator 09/1995 to 11/1998
* Answered multi-line phone system
* Responsible for pulling charts for daily departments appointments
* Provided correspondence for all medical records requests
* Logged and completed health inventory forms
* Filed medical records into sorter filing system
* Performed data entry using Excel to create daily appointments schedules
* Earned promotion form Medical Records Service Coordinator to Front
Office Assistant
Volunteer Experience:
Hope Alive Sabillasville, MD
Receptionist 06/2008 to 7/2008
* Answered multi-line phone system
* Recorded and distributed messages to appropriate staff person
* Transported residents to appointments
Sabillasville Elementary School Sabillasville, MD
Teacher Assistant 5/2008 to 6/2008
* Assisted teachers with students daily assignments and activities
* Monitored students during classroom centers
* Reviewed and filed library material
Education:
HACC College Gettysburg, PA
Associate of Arts - Business Management Expected 2016