Profile

Highly proficient desk customer services professional with over 20 years experience of successful customer satisfaction. Ready to take on new challenges and utilize multi-talented abilities of; communication, problem solving, crisis management, diplomacy, commercial pragmatism and empathy. Highly self motivated in precise administration and the devotion to drive positive expectations to champion the customer.

Key Skills

Written and verbal communication, empathy, teamwork, commercial awareness, multi-tasking, lifelong learning, computer skills, customer driven, analysis and investigation, flexibility, self motivated, numerate, integrity, creativity.

Work Experience

At Present

Took a year sabbatical, currently doing occasional temporary work but looking for long term permanent roles or contract work to ultilise my skills and potential.

St John Ambulance Supplies

Customer Services Assistant, 1999-2015

Commercial supplies arm for St John Ambulance in the provision of equipment for first aid, health & safety, first aid training, mobility equipment, gift-ware, ambulance and clothing, for customer direct, business to business and internal customers. Dealing with customers via phone, email and occasionally face to face.

Achieved per £3 Million sales annually, domestic and International, consistently exceeding work output of anyone in the team of six.

Part of the awarded best customer services team in St John Ambulance in 2014.

Successfully annually managing the first aid supplies for the London Marathon for 12 years.

Was the efficient primary liaison in supply contacts for organizations such as Metropolitan Police in first aid equipment, international St John and Gatwick Airport.

Decisive in the development and implication of automated web sites as the key tester for the current commercial web site.

Successfully adopted the role of key back-office administrator for our internal and external sales website.

Naturally mentored new team members according to diverse operating procedures and product knowledge.

Proficient in IT, with, MS Office, Outlook, Excel, Word, SAP B1 and Mailbrain intensive use.

Represented St John Ambulance Central Commercial operations in it's national staff forum for the last 2 years.

Frequently acknowledged as the guru in product knowledge and managing with sourcing inquiries.

Advised accurate and current First Aid and Health & Safety practice.

Work experience continued

Islington Building Services

Customer Contact Officer, 1999

Real time booking and phone liaison with local authority clients

Problem resolving with urgent cases and customer handling

State Education of Latvia

Teaching English as a Foreign Language, 1998

Classroom teaching ages 16 to 18

Designing course work, delivery and devaluation

HM Customs & Excise

Administration Assistant, 1997-1998

Risk administration, information analysis

Administration Support for Northern Irish VAT Assurance

Training Services Ireland

Computer Training Assistant, 1996-1997

Design & delivery of training in MS Office and Desk Top Publishing Training

Participation with special cross community training projects

Silotank

Sales & Marketing Executive, 1994-1996

Marketing and sales to British Market for industrial GRP Tanks and Silos

Customer liaison, quote preparation and negotiation

Development of communication campaigns and participation in technical publications

United Cinemas International

Telephone Sales Operative, 1993 -1994

Telephone booking for cinema tickets

Customer services

Independant Design Services

Freelance Advertising Copywriter, 1992-1993

l Contract Copy writing for print advertising and publications

Midsomers Actors Company

Stage Manager, 1991

l Back Stage management for a profit share actors company

l Co-originated and managed a team of 6 people

Creative Solutions

Junior Advertising Copywriter, 1990-1991

l Blue Chip companies, writing copy for print advertising and brochures

l Creative campaign team for concept formulating

Education

City of London University, Advanced Web Authoring, 2004

Belfast Institute of Further & Higher Education Belfast, A-Levels Philosophy C & English Literature C, 1996

Manchester Metropolitan University, Marketing Communications, Higher National Academic Award, 1994

Methodist College Belfast: A-Levels, Chemistry C & Biology C, 1985

Orangefield Boys Secondary School:Mathematics A, Physics B, English Language B, English Literature b, Chemistry B, Biology B & Economics B 1978

Qualifications

Intertrade UK, Belfast, Belfast, City & Guilds Operational Sales, NVQ 3, 1994

Stuart Ridgeway Associated, City & Guilds Salesmanship NVQ 2, 1993

Contact this candidate