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Customer Service Management

October 25, 2016

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Mobile No. 091*-***-****, 092*-***-****

Land Line No.: 044-***-****


Objective: To obtain a full-time position that fit my qualifications and utilize my computer knowledge, strong people skills, organizational abilities, and business experience.

Summary of Skills:

More than ten years of progressive experience in Logistics/Warehousing

Expertise in managing incoming and outgoing materials

Possess good leadership and management skills

Good communication and interpersonal skills

Inventory management skills

Goal-oriented and problem solving skills

Knowledge of standard management policies, methods, procedures and logistics readiness

Knowledge of computer applications (MS Office/ SAP)


Logistics Specialist May, 2011 to present

ThermaPrime Drilling Corporation Ortigas Avenue, Pasig City

System: SAP

Main Responsibilities:

Plans, manages, implements and coordinates with rigs, warehouses, service providers and contractors in preparing the resources (i.e. trucks/trailers, cranes, support equipment, etc) needed for rig mobilizations and materials movement.

Reviews the Drilling Program and plan all resources required to meet the logistical requirements across all sites while performs multiple logistics administrative duties at the head office.

Participates in the collaborative planning with clients to ensure effective execution of strategic mobility.

Supervises, directs and monitors the expediting activities on a project or at job site.

Ensures the availability of transport services and timely delivery of materials, supplies and equipments to meet project needs.

Performs logistics support requirements and coordinates logistics functions in support of ThermaPrime’s operations and deployments.

Manages Third Party Logistics (3PLs) equipment daily work flow processes and handles contracts, work orders, bills, and all other documents related to such engagements.

Manages the needs and demands of the project sites and distributes workload to staff/subordinates depending on the degree of complexity of the work and the urgency of the need for action.

Prepare reports required by Management.

Handles Purchase Requisition (PR) of spare parts of Company Owned Trucks and equipment (Fork loader, Cranes, Towerlights, etc.)

Logistics Assistant (Team Leader) July, 2008 to December, 2009

Danzas Air Express International Emirates LLC Jebel Ali Free Zone, Dubai

Client: Nokia-Siemens Networks/Canon/Lenovo United Arab Emirates

System: SAP/R 4.7

Main Responsibilities:

Perform SAP transactions of creating the delivery notes and the pick tickets for the Warehouse. Prepare shipping documentation including the bill of lading, labels, and import/export documentation, direct truck, and International shipments.

Run various reports in SAP to trouble shoot any delivery notes that the goods issue has not been completed.

Schedule appointments with carriers and customers for pick up and delivery via phone, fax, EDI, and/or Internet, while conforming to specific customer directives.

Resolves carrier billing errors and helps customer service and accounting with problems regarding P.O.D.'s and claims verification documents.

Handle carrier calls regarding problem resolution and product disposition. Process carrier claims as needed.

Address special customer requirements for shipping information. Entails copying, faxing, and communicating timely information to avoid non-compliance penalties.

Understand outside warehouse procedures to expedite and complete order, shipment, and billing procedures.

Manage distribution and filing of office documents generated during the course of business.

Warehouse Assistant November, 2004 to June, 2008

Danzas Air Express International Emirates LLC Jebel Ali Free Zone, Dubai,

Client: Nokia-Siemens Networks United Arab Emirates

System: SAP/R 4.7

Main Responsibilities:

Check in loads when a carrier delivers product and match freight bills with piece counts.

Read production schedule, customer order, work order, shipping order, or requisition, to determine items to be moved, gathered, or distributed.

Record amounts of materials or items received or distributed.

Check items for distribution within the warehouse to ensure conformance to company standards.

Complete all paperwork with proper information needed.

Maintain inventory records.

Create account records.

Control warehouse paperwork flow.

Assign warehouse personnel to label and/or placard inventory and put inventory in storage positions.

Notify customers of product receipt via fax or electronic communications.

Sort completed paperwork by assigned coordinator and maintain paperwork distribution basket.

Stock Clerk November, 2000 to April, 2001 SM Appliance Center Pasig City, Philippines

Compare merchandise invoices to items actually received to ensure that shipments are correct.

Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Receive, open, unpack and issue sales floor merchandise.

Take inventory or examine merchandise to identify items to be reordered or replenished.

Answer customers' questions about merchandise and advice customers on merchandise selection.

Requisition merchandise from supplier based on available space, merchandise on hand or customer demand.

Stock Room Clerk June, 1999 to July, 2000

ACME Gas Corporation Quezon City, Philippines

Prepares purchase orders for the company.

Verify specifications of purchase orders.

Consult catalogs or contact vendors to obtain price and availability information.

Enter data in the system for purchased goods/inventory receipts input.

Process purchase order.


College :Bachelor of Science in Industrial Education (B.S.I.E.)

Catanduanes State Colleges

Virac, Catanduanes

March 1998

Bachelor of Science in Accountancy (Units)

Catanduanes State Colleges

Virac, Catanduanes

June 1995-March 1996

ELIGIBILITY: Professional Teacher


1.HSE Leadership and Behavioral Safety Workshop conducted by ThermaPrime HSE Group (September 14-15, 2016)

2.ISO 14001-2004 (Environmental Management System) conducted by : Danzas Logistics, Jebel Ali Freezone, Dubai, United Arab Emirates (May 2007)

3.SAP R/4.7 Version conducted by: Danzas Logistics, Jebel Ali Freezone, Dubai, United Arab Emirates (January 2005)

4.ISO 9002 Awareness conducted by: ACME Gas Corporation, Quezon City, Philippines (August 1999)


Address :B-4, L-45, P-2 Estrella Homes Subd., Marilao, Bulacan

Birthplace :Jose Panganiban, Camarines Norte

Birthdate :January 15, 1976

Age :40

Citizenship :Filipino

Civil Status :Married

Languages Spoken :Filipino and English

Very truly yours,


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