Angela Denise Robinson

*** **** **** ******

Decatur, GA 30032

404-***-**** / 678-***-****

acw72w@r.postjobfree.com

Objective: An interesting position with a growing company

Experience: IRS Chamblee, GA

Customer Service/Mail Clerk 02/2000 to 06/2011

Checked to ensure that appropriate changes were made to resolve customers' problems.

Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems.

significant improvements in their productivity.

Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.

Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bill.

Dollar Tree Stone mountain, GA

Assistant Manager 03/1998 to 01/2011

Directed customer service activities of establishment to install, service, maintain and repair machines, equipment, major appliances, and other items sold, leased and rented with service contract and warranty.

Reviewed customer requests for service to ascertain cause for service request, type of malfunction and customer address.

Prepared schedules for service personnel.

Assigned personnel to routes and specific repair and maintenance work according to workers' knowledge, experience and repair capabilities.

Arranged for transportation of machines and equipment to customers' location for installation and from customers' location to shop for repairs that could not be performed on premises.

Kept records of work hours, parts utilized and work performed for each service call.

Contacted service personnel over radio-telephone to obtain and give information and directions regarding service and installation activities.

Allied Barton Atlanta, GA

Security Officer 11/08 to 06/2012

A position as a Security Officer in a major corporation.

A challenging career as a Security Officer.

A Security Officer position.

Observed civil activities and maintained security.

Conferred with individuals involved in disturbances to determine cause and course of action to take.

Education: Atlanta Metro College Atlanta GA