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Customer Service Microsoft Office

Location:
St. Louis, Missouri, United States
Salary:
$14/HR
Posted:
October 23, 2016

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Resume:

MARY DUPILKA

314-***-**** acw6ym@r.postjobfree.com

11972J Charter House Lane

Saint Louis, MO 63102 LinkedIn Profile

SUMMARY OF QUALIFICATIONS

Experienced, detail-oriented self-starter accustomed to being under deadline pressure, with a firm commitment to providing the utmost quality work. Ability to elicit confidence and build rapport. Excels at creative writing and research; currently writing a book for publication. Strong customer service background with a proven ability to gain customers’ confidence and trust. Proficient computer skills, especially with Microsoft Office and tasks involving scheduling and ordering; responsible, efficient, and flexible.

PROFESSIONAL EXPERIENCE

TRINITY PROPERTIES, St Louis, MO

Leasing Consultant (2016 – Present)

Success in fostering relationships between property owners and tenants. Proven history of developing marketing strategies and leveraging online resources to meet and exceed occupancy rate goals.

Versed in the Fair Housing Act

Yardi and Bluemoon Software

REPUBLIC AIRWAYS, Indianapolis, IN

Flight Attendant (2013 – 2016)

Provide personal services to ensure the safety, security and comfort of airline passengers during flight. Greet passengers, effectively demonstrate use of safety equipment and attentively serve meals and beverages. Routinely work with calendar/scheduling software, Microsoft Excel, Word and training software.

Administered emergency first aid to a passenger experiencing a cardiac event.

Prepared passengers for a “hard and fast” landing due to equipment failure.

EXPRESS SCRIPTS, Saint Louis, MO

Patient Advocate (2011 – 2013)

Coordinated prescription drug care between participating health care providers and patients unable to afford their medication. Utilized a variety of medical software as well as MS Office suite software to create and manage documentation.

Dependably provided compassionate/active listening for patients.

Successfully managed heavy call volume/ordering through to resolution.

MAUVELOUS MARY’S CUSTOM PAINTING, Saint Louis, MO

Interior/Exterior Home Painter/Designer (2010-2011)

Started cleaning business which morphed into painting business while attending university full-time. Consulted with home owners to design and paint home exterior and custom interior walls to enhance existing décor.

Regularly received enthusiastic and positive feedback from customers for custom murals.

Acquired over 90% of new customers from referrals.

Mary Dupilka Page Two

ST CHARLES HARLEY-DAVIDSON, St Charles, MO

Motorcycle Salesperson (2008-2009)

Leveraged Harley-Davidson product knowledge to expertly advise customers in the purchase of Harley-Davidson motorcycles, ATVs and dirt bikes. Committed to assisting customers throughout the entire sales process, from initial consultation to order and delivery.

Consistently exceeded monthly sales goals.

Generated $350,000 in annual profits.

TED’S HARLEY-DAVIDSON, Alton, IL

Motorcycle Salesperson (2000-2008)

Warmly greeted customers, engaged them in conversation and listened closely in order to elicit and understand their needs. Utilized knowledge of Harley-Davidson products to assist customers in making informed purchases of Harley-Davidson motorcycles, ATVs and dirt bikes.

Created the first St. Louis regional “Spyder-Ryders” club for Can-Am Spyder owners.

Designed the “Spyder-Ryders” website, hosted meetings, and generated personal rapport with members, resulting in increased sales.

Entrusted with the responsibility of ordering and delivery of all motorcycles for local Police, Firefighters, and Shriners.

EDUCATION & TRAINING

Bachelor of Science, Corporate Communications

Lindenwood University, Saint Charles, Missouri

General Education Courses

Lewis and Clark Community College, Godfrey, Illinois

Legal Secretary Certification

Acadiana Technical College, Lafayette, Louisiana



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