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Manager Customer Service

United States
October 22, 2016

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Jeffrey Carl Luther

*** ***** **** **. ***********, South Carolina 29483 843-***-****


More than twenty years of combined experience in team leadership, process management, labor measurement, customer solutions, and logistics. I value a team effort and organize others into working together to achieve extraordinary results.


Small Business Service Manager - Charleston Import Automotive April 2015 - Present

•Specializing in service and repair of classic, vintage, and luxury British vehicles.

•Graduate of Service Writer training courses - ATI, Baltimore MD.

•Expanded small business customer base by over 20%, top line sales increase on average of 18%, parts margin increase of over 20%.

•Numerous customer accolades, testimonials, and established relationships.

Owner, Founder, Operational Manager - MotorWorks, LLC March 2014 - Present

•On demand customer fulfillment.

•FEIN 46 528

•Specializing in original "OEM" (or better) mechanical parts for European luxury cars.

•Numerous customer references and testimonials.

Logistics Manager - Advantage Delivery and Logistics / WorldPAC March 2010 - March 2014

•Responsible for supply chain management to 40+ local businesses.

•On-demand supply chain with order fulfillment often within 3 hours, guaranteed within business day.

•Volume of inventory flow averaging excess of $25,000 per week.

•Anticipate and pro-active planning to problems within supply chain to insulate the end customer.

•Customer testimonials as to excellent customer service and solutions, open availability and communication.

•Numerous accolades and small business owner references.

Assistant Retail Store Manager - Office Depot September 2007 - March 2010

•Supervisory operation of 36,000sqft retail space, 20+ employees.

•Implemented changes and ideas that directly resulted in 6-8% annual top line sales growth awards.

•Top line gross sales in excess of $1M on a monthly basis, approximately $14M annually.

•15th largest retail store, companywide.

•Numerous customer contacts, testimonials and accolades.


Psychology / Business Management - Northern Kentucky University


•Bachelor of Arts in Psychology, minor in Business Management.

•Attended 1991-1995 with 97 credit hours earned.

•Currently enrolled at Embry Riddle Aeronautical University, Worldwide Campus, continuing education for BS Technical Management into graduate studies program for Master of Science,

Logistics and Supply Chain Management.


A Gift of Love Ministries (Secretary) - established 1/08/2013 FEIN 46 581

The North Charleston Dream Center (volunteer work)

Seacoast Church, Mount Pleasant Campus (member)

References are available upon request.

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