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Support Front Desk

Dolton, Illinois, United States
October 22, 2016

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T: 708-***-****


My name is Ojetemola Ojemuyiwa, “OJE” for short. I am a Credentialed EMR/EHR Consultant Trainer with extensive hands-on experience in EPIC, Cerner, All-script, and McKesson. I have also specialized with project implementations my experience with training and Go-Live ATE Support of EMR system, including clinical workflow analysis, validation processes, and end user support. I have strong communication and interpersonal skills, analytical skills, and I am capable of providing control optimizations within business applications using enabling technology. My experience within this field has allowed me to implement various EPIC (training session) versions from beginning to end, and keeping clients satisfied is the utmost goal.



Credentialed ADT/Prelude Trainer Epic 2014 version

EHRAC training school – All scripts 11.4.1

EPIC Products & Application:

EPIC 2015 version

EPIC 20014 version

EPIC Modules: Cupid, ADT/Prelude, ClinDoc, Cadence, Optime/Anesthesia, ASAP, EpicCare Ambulatory, ClinDoc, Beacon, CPOE, Cadence, Willow, Stork

Cerner Modules:






McKesson Products & Application:

Paragon, Horizon


August 2016 – Present Contract Epic Optime & Anesthesia consultant

Hartford Hospital – Hartford, CT – Optimum Health

Key Responsibilities:

Support and trouble shoot Intra-op procedure documentation

Support Physicians with Orders

Support Anesthesia documentation (pre eval and post eval notes)

Support Anesthesia with Event documentation

May 2016 – June 2016 Contract Epic Cupid invasive Cardiac Catheterization consultant

Moses Cone Health – Greensboro, NC – Divurgent

Key Responsibilities:

Supporting physicians with invasive and non-invasive procedures

Support physician with CORES diagram documentation

Support physicians with EP procedure documentation

Supporting End users with pre/Intra and Post -operations procedure documentation

Supporting end users with event log documentation

Supporting smart forms

Supporting end users with charges

Supporting physicians with associated diagnosis with procedures

February 2016 – March 2016 Contract Epic Prelude consultant

MD Anderson – Houston, Texas – Santa Rosa

Key Responsibilities:

ATE Grand Central 2015 Epic version

Create Patient List

Support end users with work list

Support end users with scheduling appointments

Support end users with ADT

Assist end user with consult orders

February 2016 – February 2016 Contract ADT/ATE Epic Go -Live Support

Greenville Health – South Carolina Optimum

Key Responsibilities:

ATE support in the ED business office

Support end users on arriving patients in Epic

Support end users with CoPay

Support end users with Workflows

Support end users with daily EOD reconciliations

Support end users with scheduling and walk in appointments

November 2015 – November 2015 Contract Pathology /Lab Medicine tech Go-Live Support

MD Anderson Cancer Center– Houston Texas

Key Responsibilities:

Assisted Technicians with entering results via (Accession, Worklist, Correction and Instruments)

Supported Nurses with Bridge

Provided support on Specimen Login

Provided support on Micro batching

Adding media, Modifying duplicate order

August 2015 – October 2015 Contract AEHR Consultant Go-Live Support

CHI Memorial – Chattanooga, Tennessee

Key Responsibilities:

ATE Ambulatory Support

Physician Super user

Address Orders, Lab orders, Results

Navigating Note entry, Tasking, MD Charges

Clinical Documentation workflow

Dragon Dictation

July 2015 – August 2015 Contract Epic Cardiopulmonary EKG-Tech Support Super User - Go-Live Support

Peace Health Hospital – Vancouver, Washington

Key Responsibilities:

ATE Support

Supporting Cardiologist department activating EPIC Cupid Module

Elbow-to-elbow support with Cardiopulmonary ekgTech, Nursing staff and Cardiologist

Provided support with Invasive and NON Invasive documentation procedure, Smart Phrase, Smart Text, Sedation Narrator, Document removal of LDA, Documenting a stress test

Navigating Tech Worklist

Feb 2015 – July 2015 Contract Epic Credentialed Trainer and IT Activation Consultant Go-Live Support

Northwestern Medicine Hospital – Chicago, IL

Key Responsibilities:

Implement Epic’s revenue cycle applications to include ADT (Admission, Discharge, and Transfer)

Implement Prelude registration

Participated support with (ClinDoc/ASAP/ADT)

Participated support with (Data conversations)

Participated support with (Census conversations)

Operations / workflow- specific content

Conduct in-person training sessions for super users and end users

Provided go live support

Provided classroom training

September 2014 – Oct 2014 Contract Cerner IT Activation Consultant Go-Live Support

ESD - Louisville, KY

Key Responsibilities:

Supported the pharmacy department

Provided support to pharmacists and nursing on PharmNet, PowerChart, Charge/credit, Power Notes and orders modules

Assisted on the training database and created pharmacy workflow

Corrected database errors

Sep 2011 – Apr 2014 Lead Instructor - AeroStars Aviation Consulting

Key Responsibilities:

Coordinated educational programming for high school

Prepared assignments and class projects

Conducted small group ”real world” career activities

Assisted with basic soft-skills including researching, communication, team togetherness

Evaluated program participants’ performance

Provided basic and specialised clerical duties including attendance records, lesson plans, scheduling and equipment inventory

Operated audio-visual equipment

Assisted faculty with instructional management activity programs

March 2014 – June 2014 Credentialed Trainer Cerner CPOE/Ambulatory Go-Live - Contract Mayo Clinic – Lacrosse Wisconsin

Key Responsibilities:

Provided at the elbow support to physicians and nurses

Assisted with meds reconciliation and the physicians with discharge processes

Processed several work orders to the command center

Mar 2014 – Mar 2014 Cerner Consultant Go-Live Support - Contract Albert Einstein HealthCare Network

Key Responsibilities:

Supported the Orthopaedic clinic

Elbow-to-elbow support with Physicians and Nursing staff

Provided support to Physicians and nurses on PowerChart, Power Notes, Dragon, Care Net, MAR, iView, Surginet and pharmNet modules

Assisted physician in the process of assessing the correct encounter

Feb 2014 – Feb 2014 Cerner Consultant Go-Live Support - University of Alabama Birmingham Hospital

Key Responsibilities:

Supported Activation go-live Clinician Support/Ortho Med-Surg, and ICU

Physician Support/Depart Process/Medication Reconciliation

Ensured physicians, nurses, patient care technicians, and unit coordinators implemented and activated accurate Cerner CPOE

Made several suggestion to the build team on necessary changes to the system build

Feb 2014 – Feb 2014 Cerner Consultant Support Cerner - CHC/Adventist Health Hospital

Key Responsibilities:

Supported Cerner Ambulatory, CPOE Go-Live support for Cerner Order

Supported Cerner Order & PowerPlans, PowerNotes, Dragon

Assisted on the training database, scheduled trainers

Oct 2013 – Jan 2014 Credentialed Trainer Epic Ambulatory/Inpatient Go-live Support: University of Chicago IL

Key Responsibilities:

Participated support with (ClinDoc/Cupid/ASAP/ADT)

Optimized workflow to improve efficiency in patient care for the Cardiologist and nursing staff within the Austell CVM practice, as well as the front desk employees

First level support during the go-live of EPIC assisting with end user issues and assisting with resolution.

Reassigned to cardiologist support

Assisted clinicians on hyperspace flow sheet

Provided Elbow to Elbow support to physicians and nurses on the floor

July 2013 – July 2013 Contract EPIC implementation support analyst: Catholic Partners

Key Responsibilities:

Participated support with (ClinDoc/Cupid/ASAP/ADT)

Optimized workflow to improve efficiency in patient care for the Cardiologist and nursing staff within the Austell CVM practice, as well as the front desk employees

First level support during the go-live of EPIC assisting with end user issues and assisting with resolution.

Application support for EPIC APM Scheduling (Cadence), Registration/ADT.

Worked closely with Physicians, Clinicians, Nurses, and front desk staff on EPIC functionality

Understand their current process and how they currently operate the application

Assisted and helped them transition their current process into an EMR (electronic medical record) system.

Support Epic access control initiatives throughout the enterprise, while serving as a resource on technical Epic security issues for various departments and business units.

Assisted clinicians to setup and utilize smart tools- smart set, smart phrase, smart text

Educated and assisted physicians on how to document encounters, manage In-basket, orders, and preference list.

Escalated issues to the command center using issue ticket

Assisted floor super users on issue resolution such as adding more activities to their Navigator.

Built providers and resources in provider master file.

Built panel, visit type, user and security and configured order schedule as well as modified providers schedule

Helped create blocks and trained end users and also created visit type and overbook limits.


May 2011 Bachelor of Science, Aviation Management Southern Illinois University Carbondale

May 2008 Marketing Management South Suburban College, South Holland, IL


Business Administration Assist

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