DONALD POLK

**** ****** ***** **.

Joshua, TX ***58

318-***-**** acw6qw@r.postjobfree.com

EDUCATION

Tarrant County College District (South) 01-2011 to 05-2012 Graduated 05-18-2012

Fort Worth, Texas 76119

A.A.S. Information Technology Support

High Honors

3.75 Cumulative GPA

President’s List

Dean’s List

Member In Good Standing PHI THETA KAPPA RHO CHI Chapter

National Honor Society

Hill College Johnson County Campus 3.89 GPA 08-2009 to 12-2010 Transferred to TCCD

Information Technology

President’s List

Dean’s List

Ozark Academy 2.50 GPA 08-1975 to 05-1978

Gentry, Arkansas

High School Diploma x

Certification: CompTIA A+

Special Skills: Windows 7, Windows Vista, Windows XP, Windows Server 2008, Microsoft Word, Microsoft Excel, Power Point, Spreadsheet

WORK HISTORY

Hill College 07-14-2014 to Present

Cleburne, Texas 76033

Duties: Image new and used computers for deployment in different departments in the college. Answer helpline and IT problem ticket resolution. Computer and network login assistance, help instructors with video equipment connections and use. Take problem calls by email or phone. Set up and connect new computers to connect to network and network peripheral devices.

Netview 08-18-2013 to 11-30-2013

Charlotte, North Carolina 28202

Duties: Unpack new computers, power down and unplug old desktops, connect new desktops, power on new desktops, update software from file share, verify operational status, connect peripheral devices, update firmware on all peripherals, verify operational status on peripherals, install new printers, verify connectivity of printers with new desktops, prepare old desktops for scrubbing and disposal.

Reason for leaving: contract ended – still on call

Creative Cabinets 05-30-2005 to 12-30-2012

Joshua, Texas 76058

Duties: Manage small business office, Customer Service, Mechanical Drawing, Word, Excel, Invoicing, Billing, faxing, Answering the phone General office support.

Reason for leaving: Owner retired, business closed