Kevin J. Tonge

**** ******** **** **

Richmond, Texas 77407

Phone: 281-***-****

Email: acw6ov@r.postjobfree.com

Objective:

To obtain a customer service position where my extensive experience in customer service and communication are utilized.

Summary of Skills:

Experience:

Good at understanding various accents and dialects in able to effectively communicate in an efficient manner

Can solve the customers inquiries quickly and proficiently

Also, good at making sales calls, as I have ample experience in product selling as well.

Comfortable working various shifts

Works well within a team and I am capable of taking over leadership responsibilities as well if the situation demands it.

Won the company sales target awards multiple times

Warehouse Associate

The Room Store Houston

2000-2003

Ship and receive freight, pick and pull stock

Design and implement innovative strategies for maximizing storage space

Verify purchase orders and invoices against delivery

Organize stocks and enter details of inventories into the warehouse management system

Resolve common issues or discrepancies on that may arise

Schedule delivery of goods in coordination with the logistics department

Bring problems to the notice of supervisor if unresolved

Warehouse Associate

Mueller Water Products Houston, TX

2003 - 2005

Handled routine picking, receiving, shipping and packing functions in accordance with established work processes

Operated material handling equipment as necessary

Lifted materials and boxes moving in and out of department

Maintained operating equipment and work area

Wrapped, boxed, and labeled products for easy access and identification

Verified products to be shipped according to the delivery orders

Maintained cleanliness of the warehouse

Customer Service Rep

Jani King Houston, TX

2006-2011

Greeted customers

Answered multiple phone line

Handled customer complaints by forwarding them to the appropriate department

Sorted and distributed mail

Call Center Rep

Sears Credit Houston, TX

2012-2015

Properly directed inbound calls in phone queues to improve call flow.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Developed effective relationships with all call center departments through clear communication.

Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Education:

Houston Community College

2006

Reference:

On request

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