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Customer Service, Microsoft Office Excel and Word, Archiving

Memphis, Tennessee, United States
35000 year
October 22, 2016

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**/**** ** **/****

Memphis, TN

Hoffman Estates, IL

Memphis, TN


Professional Profile

Quality-driven and practical Systems Administrator with experience aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to a company in need of self-starter. Qualifications

System administration

Proactively identify areas of concern and functional improvements

Hardware and software upgrade planning


Work independently

Strong communication skills

First point of contact with external venders

Excellent customer service skills

Ability to quickly adapt to learn new systems

Proficiency in TCP/IP protocols

Microsoft Office proficient

Complex problem solver and troubleshooter

Core Accomplishments

Identified, selected and installed Iprism web filter appliance to limit employees personal internet use in order to increase employee efficiency. Resulting in an 10% increase in automotive service technicians hours billed. Recognizing that the internet was becoming critical to business operations. Presented concerns to owner. Project was approved and the appliance was purchased and installed. Added and upgraded internet service providers. Selected a Ecessa PowerLink web appliance that keeps networks up and running with automatic failover between multiple Internet service provider connections and load balancing.

Took dealership from no wireless devices; to access points, wireless tablets, Ipads and wireless automotive diagnostic equipment.

Recognizing that the future was going to be wireless; upgraded the wireless network with Aerohive access points with cloud based controller to cover the whole property and provide wireless access for employees and customers. Moved data archiving from an offsite third party vendor to an in-house system that automatically archived many documents that were previously scanned. The change resulted in substantial savings in money, time, and accuracy. Experience

I.T. Manager \ Systems Administrator

Mercedes-Benz of Memphis

Answered user inquiries regarding computer software and hardware operation. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Set up equipment for employee use. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Researched new trends and technologies leading to testing and justification for deployment. Senior Field Service Representative

ADP Automatic Data Processing Dealer Service Division Install, maintain and repair computer systems and networks for automobile and truck dealerships through out the United States.


Associate of Science: Computer Engineering Technology State Technical Institute Memphis

Memphis, TN 38117 C: 901-***-****

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