Memphis, TN
Hoffman Estates, IL
Memphis, TN
DAN BROGDON
Professional Profile
Quality-driven and practical Systems Administrator with experience aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to a company in need of self-starter. Qualifications
System administration
Proactively identify areas of concern and functional improvements
Hardware and software upgrade planning
Collaborative
Work independently
Strong communication skills
First point of contact with external venders
Excellent customer service skills
Ability to quickly adapt to learn new systems
Proficiency in TCP/IP protocols
Microsoft Office proficient
Complex problem solver and troubleshooter
Core Accomplishments
Identified, selected and installed Iprism web filter appliance to limit employees personal internet use in order to increase employee efficiency. Resulting in an 10% increase in automotive service technicians hours billed. Recognizing that the internet was becoming critical to business operations. Presented concerns to owner. Project was approved and the appliance was purchased and installed. Added and upgraded internet service providers. Selected a Ecessa PowerLink web appliance that keeps networks up and running with automatic failover between multiple Internet service provider connections and load balancing.
Took dealership from no wireless devices; to access points, wireless tablets, Ipads and wireless automotive diagnostic equipment.
Recognizing that the future was going to be wireless; upgraded the wireless network with Aerohive access points with cloud based controller to cover the whole property and provide wireless access for employees and customers. Moved data archiving from an offsite third party vendor to an in-house system that automatically archived many documents that were previously scanned. The change resulted in substantial savings in money, time, and accuracy. Experience
I.T. Manager \ Systems Administrator
Mercedes-Benz of Memphis
Answered user inquiries regarding computer software and hardware operation. Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops. Set up equipment for employee use. Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications. Researched new trends and technologies leading to testing and justification for deployment. Senior Field Service Representative
ADP Automatic Data Processing Dealer Service Division Install, maintain and repair computer systems and networks for automobile and truck dealerships through out the United States.
Education
Associate of Science: Computer Engineering Technology State Technical Institute Memphis
Memphis, TN 38117 C: 901-***-**** acw6o5@r.postjobfree.com