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Support Technical

Location:
Toronto, Ontario, Canada
Posted:
October 22, 2016

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Resume:

C. Daniel Hayes

*-*** ******* ***, *******, ON M*S 3R4

416-***-****

http://www.linkedin.com/in/cdanielhayes

acw6mg@r.postjobfree.com

Summary

Confident, dedicated professional with in-depth knowledge of network security and multiple operating systems (Win 7/8/10, Server 2008/2012) with certifications in A+ / Network+ / Win7. Worked in both public and private sectors in a variety of functions supporting administrative and IT needs. Proven track record in implementing efficiencies and meeting deadlines. Strengths include adapting IT applications to business needs, high analytical skills, and the ability to tailor communication to a variety of audiences. Possess Level II (Secret) government clearance. Would welcome the opportunity to hone my computer acumen in progressive business environments. Skills

Information Security

FIPS 140-2

Common Criteria

Linux

Android

Budgeting

Group Policies

Network Design

Network Security

Legal Writing

Linux Desktop

Troubleshooting

Hardware Support

Technical writing

Electronics Repair

PC Building

CompTIA A+ Certification

CompTIA Network+ Certified

Employment History

Project Management Specialist

Fortinet Inc.

9/2014 - 2/2016

Certification project lead on multiple devices (FortiManager, FortiAnalyzer, FortiWeb)

Specialist in FIPS 140-2 and Common Criteria

Worked on multiple international certifications (EAL4, NDPP, NDcPP)

Ensured that projects met milestone targets and remained on budget

Worked with government certification bodies (CSEC, NIST), independent testing labs, and project teams to ensure certification of network devices

Tested devices to determine security penetrability

Liaised with developers to request product features

Created documentation as required to support certification projects

Created related technical documentation for FortiOS firmware IT Technician/Legal Administrator

Export Development Canada

8/2010 - 2/2013

Headed up multiple IT initiatives

Provided deskside support

Provided IT support with first line phone support

Provided support with hardware and software

Provided support with Windows, XP, PC

Provided support with remote desktop

Troubleshooting and configuring

Provided recommendations on software and hardware procurement

Solved administrative and technological issues by identifying and communicating problems and processes and put solutions in place

Prepared legal documents to ensure compliance with legal procedures

Maintained existing computer programs

Set up and maintained filing systems, utilising knowledge of legal records and procedures and frequently controlled confidential materials and documents

Received and processed external invoices for payment

Generated and prepared reports on the operational requirements of the department

Assisted in the collection and documentation of user requirements Law Clerk

Export Development Canada

7/2012 - 10/2012

Maintained databank of international lawyers and law firms

Prepared loan transaction agreements, affidavits, and other legal documents

Assisted lawyers by assembling documentary evidence

Drafted legal correspondence and performed general office and clerical duties

Liaised with foreign embassies to have documents consularised Benefits Analyst

Health Canada

6/2010 - 8/2010

Analysed health claims to determine eligibility

Consulted with medical providers on the telephone

Verified prescriptions to ensure reimbursement

Filed provider benefit claims

IT Technician /Legal Administrative Assistant

Gowling Lafleur Henderson LLP

11/2007 - 4/2010

Prepared various cases in a dynamic and changing work environment that required critical analytical and logical thinking to provide solutions to problems

Provided deskside support

Provided IT support with first line phone support

Provided support with hardware and software

Provided support with Windows, XP, PC

Provided support with remote desktop

Troubleshooting and configuring

Prepared concise summary of research results and draft memorandum by conducting research, responding to clients and drafting letters for approval by solicitor

Accurately prepared correspondence, memos, documents, forms and email with little or no direction

Created and revised documents for review by solicitor

Acting as agent of landlord clients at administrative tribunals at the Landlord and Tenant Board

Drafted routine, non-complex litigation documents, including affidavits and prepared chronologies

Scanned client documents into electronic format

Liaised between the legal professionals and various internal and external individuals, groups and clients at all levels

IT Computer Technician

Dell Canada Ltd

5/2007 - 11/2007

Answered calls and addressed the customer's technical support needs

Provided deskside support

Provided IT support with first line phone support

Provided support with hardware and software

Provided support with Windows, XP, PC

Provided support with remote desktop

Troubleshooting and configuring

Researched and consulted with peers when unable to quickly identify cause of problem

Advised and educated customers in a way they could understand

Provided high-level technical support on operational issues or maintenance of PCs and /or peripherals

Used troubleshooting techniques and tools to accurately identify problems

Applied most effective solution for identified problems

Assisted in formulation of problem solving techniques for newly discovered issues

Remained knowledgeable of Dell's product line and service offerings, current industry products and technologies

Kept up-to-date on emerging computer issues

Acted independently to field support calls that are technically and interpersonally complex in nature

Education

Willis College

Diploma, Network Systems IT Security, 2013 – 2014

Carleton University

B.A., Law with History minor, 2002 – 2007

Volunteer

Ottawa-Carleton Standard Condominium Corporation 829 President

2012 - 2016

Chaired board meetings and AGMs

Directed condo finances

Reviewed and approved budgets

Created and reviewed RFPs



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