C. Daniel Hayes
*-*** ******* ***, *******, ON M*S 3R4
http://www.linkedin.com/in/cdanielhayes
acw6mg@r.postjobfree.com
Summary
Confident, dedicated professional with in-depth knowledge of network security and multiple operating systems (Win 7/8/10, Server 2008/2012) with certifications in A+ / Network+ / Win7. Worked in both public and private sectors in a variety of functions supporting administrative and IT needs. Proven track record in implementing efficiencies and meeting deadlines. Strengths include adapting IT applications to business needs, high analytical skills, and the ability to tailor communication to a variety of audiences. Possess Level II (Secret) government clearance. Would welcome the opportunity to hone my computer acumen in progressive business environments. Skills
Information Security
FIPS 140-2
Common Criteria
Linux
Android
Budgeting
Group Policies
Network Design
Network Security
Legal Writing
Linux Desktop
Troubleshooting
Hardware Support
Technical writing
Electronics Repair
PC Building
CompTIA A+ Certification
CompTIA Network+ Certified
Employment History
Project Management Specialist
Fortinet Inc.
9/2014 - 2/2016
Certification project lead on multiple devices (FortiManager, FortiAnalyzer, FortiWeb)
Specialist in FIPS 140-2 and Common Criteria
Worked on multiple international certifications (EAL4, NDPP, NDcPP)
Ensured that projects met milestone targets and remained on budget
Worked with government certification bodies (CSEC, NIST), independent testing labs, and project teams to ensure certification of network devices
Tested devices to determine security penetrability
Liaised with developers to request product features
Created documentation as required to support certification projects
Created related technical documentation for FortiOS firmware IT Technician/Legal Administrator
Export Development Canada
8/2010 - 2/2013
Headed up multiple IT initiatives
Provided deskside support
Provided IT support with first line phone support
Provided support with hardware and software
Provided support with Windows, XP, PC
Provided support with remote desktop
Troubleshooting and configuring
Provided recommendations on software and hardware procurement
Solved administrative and technological issues by identifying and communicating problems and processes and put solutions in place
Prepared legal documents to ensure compliance with legal procedures
Maintained existing computer programs
Set up and maintained filing systems, utilising knowledge of legal records and procedures and frequently controlled confidential materials and documents
Received and processed external invoices for payment
Generated and prepared reports on the operational requirements of the department
Assisted in the collection and documentation of user requirements Law Clerk
Export Development Canada
7/2012 - 10/2012
Maintained databank of international lawyers and law firms
Prepared loan transaction agreements, affidavits, and other legal documents
Assisted lawyers by assembling documentary evidence
Drafted legal correspondence and performed general office and clerical duties
Liaised with foreign embassies to have documents consularised Benefits Analyst
Health Canada
6/2010 - 8/2010
Analysed health claims to determine eligibility
Consulted with medical providers on the telephone
Verified prescriptions to ensure reimbursement
Filed provider benefit claims
IT Technician /Legal Administrative Assistant
Gowling Lafleur Henderson LLP
11/2007 - 4/2010
Prepared various cases in a dynamic and changing work environment that required critical analytical and logical thinking to provide solutions to problems
Provided deskside support
Provided IT support with first line phone support
Provided support with hardware and software
Provided support with Windows, XP, PC
Provided support with remote desktop
Troubleshooting and configuring
Prepared concise summary of research results and draft memorandum by conducting research, responding to clients and drafting letters for approval by solicitor
Accurately prepared correspondence, memos, documents, forms and email with little or no direction
Created and revised documents for review by solicitor
Acting as agent of landlord clients at administrative tribunals at the Landlord and Tenant Board
Drafted routine, non-complex litigation documents, including affidavits and prepared chronologies
Scanned client documents into electronic format
Liaised between the legal professionals and various internal and external individuals, groups and clients at all levels
IT Computer Technician
Dell Canada Ltd
5/2007 - 11/2007
Answered calls and addressed the customer's technical support needs
Provided deskside support
Provided IT support with first line phone support
Provided support with hardware and software
Provided support with Windows, XP, PC
Provided support with remote desktop
Troubleshooting and configuring
Researched and consulted with peers when unable to quickly identify cause of problem
Advised and educated customers in a way they could understand
Provided high-level technical support on operational issues or maintenance of PCs and /or peripherals
Used troubleshooting techniques and tools to accurately identify problems
Applied most effective solution for identified problems
Assisted in formulation of problem solving techniques for newly discovered issues
Remained knowledgeable of Dell's product line and service offerings, current industry products and technologies
Kept up-to-date on emerging computer issues
Acted independently to field support calls that are technically and interpersonally complex in nature
Education
Willis College
Diploma, Network Systems IT Security, 2013 – 2014
Carleton University
B.A., Law with History minor, 2002 – 2007
Volunteer
Ottawa-Carleton Standard Condominium Corporation 829 President
2012 - 2016
Chaired board meetings and AGMs
Directed condo finances
Reviewed and approved budgets
Created and reviewed RFPs