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Technical Support Manager

Maplewood, New Jersey, 07040, United States
October 22, 2016

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*** ****** ****** *********, ** Cell phone: 973-***-****

Summary of Qualification

Demonstrate an advanced understanding of electronic. Rapidly understanding and handling complex technical and operational issues. Capability to inspire individuals to work toward common goal and accomplish desired results. Consistent and devoted team player, work well under pressure. Customer oriented problem solver, ability to communicate effectively and work in a team environment. Effortlessly adapts to foreign culture and business practices.

Technical Skills




AC/DC Circuits

Basic Networking (routers/switches)

Power Supplies

PLC Programming



Signal Generator


Operating Systems – OS, Windows, Unix

Cisco Networking Academy





Associate in Applied Science in Electronic & Computer Technology Oct 2013

Relevant Courses:

Communication Skills, Digital, microprocessor, Humanities and Social Sciences, Computer Systems, Personal and Professional Development, Electronic Communications, Mathematics and Science, Control Systems, Electrical and Electronic, Computer Networks, Circuits and Systems, Technical Alternate

Professional Experience

RUDOLPH RESEARCH ANALYTICAL – Hackettstown NJ October 15- Present

Traveling Electronic Field Service

Repair non-functioning instrumentation such as Polarimeters, Refractometers, Density Meter and Saccharimeters at the client’s site.

Preformed upgrades, installs and preventative maintenance on working laboratory instruments, where the vast majority is located outside the state on New Jersey.

Handle technical phone support with customers and Rudolph vendors.

Assist Production department with building new instruments.

Preformed functionality test to ensure instruments meets and pass all specifications.

Mostly calibration of electronics

Preformed in-house service on non-functioning instruments.

Repair motherboards and micro boards.

Provide on-site servicing and technical support to customers

Testing equipment using Digital Multi meter/Oscilloscope

Diagnoses electronic, mechanical, hardware problems

Replacing parts as needed

LDI COLOR TOOLBOX - Jamesburg NJ December 13- October 14


Demonstrate aptitude/working knowledge of electrical and mechanical theory

Maximize equipment up-time by timely response and efficient repair

Support for network integration, work applications of printer/scanner/copier

Electronic Troubleshooting, repair, maintenance Configure different type of printer, such as local printer, platform printer, LAN printer and JV printer

Work with department manager to discuss help desk activities and ways to improve customer satisfaction

Train on Canon and Samsung copiers

CARE STATION – West Orange NJ March 05 – December 13

Medical Technician

Collect and prepare specimens and perform laboratory procedures used in the diagnosis, treatment and prevention of disease. Verify record and report lab results on all performed tests. Ensure compliance with government requirements, hospital policies and laboratory procedures, including maintaining the cleanliness of lab equipment, instruments and work area.

Willing to travel/relocate

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