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Customer Service Microsoft Office

Kansas City, Missouri, United States
October 22, 2016

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Daniel D. Jessen


**** ***** **., ***. ***

Shawnee, KS 66203

OBJECTIVE: T o provide optimal customer service either through written or verbal form that provides an honest impression, and gains the trust in what is being presented to the consumer. EDUCATION: K ansas State University 2000 to 2004 BA in Management (4 year degree). Ottawa High School 1996 to 2000 earned Diploma and graduated with honors. EXPERIENCE:

1. Quest Diagnostics 816-***-**** 800 NW Chipman Rd., Lee's Summit, MO 64081

(Currently working) T ele-Underwriter position conducts life insurance interviews with State Farm applicants. The screening process requires medical terminology awareness and great phone skills as an average call lasts 20 minutes. Outbound and inbound calls are handled with on average of about 25 calls in a shift. 2. Centrinex 913-***-****, 10310 W 84t h

Terrace, Lenexa, KS, 66214. Started working

on 05-27-2015 to 11-23-15 (contracted). This is a government based job that handles inbound and outbound calls. It entails excellent time management skills due to the strict deadlines and little supervision. Medical knowledge and stability are very critical to ensure the proper appointments are made accurately. 3. United Parcel Service 913-***-****, 12800 Foster St., Overland Park, KS 66213 Human Resource Service Center 09-2011 to 04-2015. This position is providing HR nationally for the UPS Company. More specifically, the department involves with generating FMLA and Short Term Disability paperwork out to the employees in an inbound call center environment. This department is very detailed and the forms are time sensitive, attention to detail is keen. Before this position, I worked at: 4. Farmers Insurance, Inc., 913-***-****, 17150 118t h Terr., Olathe, KS 66061 f rom

2008 to 2010 as an underwriter. This position is phone based and worked with independent agents whom contacted this department to see if the new business they have acquired meets regulations. The underwriter’s job is to investigate through the database to see that the new business that is submitted is eligible. Before I worked here I was a floating manager at:

5. Budget Rent-a-Car (913) 764- 4098, 1102 N. Rogers Rd, Olathe, KS 66062 f rom June 2005 to April 2008. This position had a lot of responsibility making sure the store was being run efficiently. A complete knowledge of all the positions were necessary to make sure the office was being run at an optimal standard. The stores statistics and financials were looked at in detail and each Wednesday were presented in a manager meeting. Before this job, right out of college I joined a company called: 6. Ferrellgas 785-***-****, 801 Locust St, Ottawa, KS 66067 f rom 2004 to 2005. This is a customer service position that is a contractor. This was a temp to hire position that worked with OfficeTeam. It was mainly an inbound call center attempting to lock in old and new business with a seasonal contract for propane. SKILLS: C ustomer Service (10 yrs+) Microsoft Office fluent, type 65 WPM, medical terminology training, and call center structure (10 yrs +)

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