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Customer Service Security Officer

Location:
Lombard, Illinois, United States
Posted:
October 22, 2016

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Eyeasha Sims

*** **** *** ********, **, ***** acw6hr@r.postjobfree.com 773-***-****

PROFESSIONAL PROFILE

Results driven professional providing operations and performance improvement expertise in the any field

PROFESSIONAL SKILLS

Exceptional listener and communicator who effectively conveys information verbally and in writing.

Computer-literate performer with extensive software proficiency covering wide variety of applications.

Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.

Demonstrates strong leadership, communication, and problem-solving skills.

Licensed to carry a gun and trained to properly use fire arms

High self-motivation

Fast learner and flexible

Dependable

Cashier training

Customer service experience

CAREER PROGRESSION

Dunbar Armored Chicago, IL Aug 2016- Present

Security Officer/Driver Hopper

Operate armored trucks and/or vans in a safe manner, abiding by all federal, state, local and company regulations.

Deliver valuables to customers (banks, retail stores, restaurants, etc.). Interact with customers, representing the company in accordance with company standards, maintaining proper conduct, appearance (uniforms), personal hygiene, etc.

Complete paperwork accurately and in accordance and in accordance with procedures.

Maintain a security awareness at all times, whether driving a vehicle and watching for the hopper or outside of the vehicle delivering shipments to the customer.

Office Depot Securitas Security Carol Stream, IL June 2016 -Aug 2016

Security Officer

Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.

Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.

Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

Prepares logs and reports as required

Securitas Security Services USA, Inc. Downers Grove, IL December 2015-June 2016

Security Officer

Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel.

Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment.

Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises.

Controls access to client site or facility through the admittance process

Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons.

Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.

Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents.

Prepares logs and reports as required

Home Depot Chicago, IL

Cashier April 2014-Present

Developed ability to work in a fast-paced atmosphere.

Maintained excellent client relations and developed client rapport.

Diplomatically resolved customer’s complaints on as-needed basis.

Ability to follow instructions well and make decisions with little or no supervision.

Delegated responsibilities to employs to meet company’s expectations.

Effectively developed telephone communication skills and consistently met quotas.

Provided customer service, operated cash register, maintained a clean work area, priced and organized merchandise.

Addus Health Care, Hillside, IL

Care Giver Jan 2012 - Present

Protected and promoted resident rights and assisted the person to maintain independence.

Assisted residents with bathing, dressing, hygiene, and grooming in accordance with established care plan.

Carried out daily household tasks like cooking, washing, cleaning etc.

Assisted in traveling to general places such as hospitals, gardens, etc.

Laquinta Hotel, Oak Brook, IL

Front Desk Feb 2002 - June 2007

Greet each hotel guest and make them feel like a welcome guest.

Handle phones and books hotel guest reservations and/or coordinates with reservation center.

Complete over 70 guest registration into the hotel in a prompt and courteous manner, prepares for group check-ins, check-outs, and VIP arrivals and set department record for highest check ins.

Achieved targets using up-selling techniques to maximize room rates and revenue.

Checks guests in and out of the hotel; processes customer payments according to established policies and procedures.

Handles minor guest complaints, resolving conflict to the satisfaction of the customer.

Escalates to supervisor of major problems, applies judgment and diplomacy to handle complaints, disturbances or unhappy guests.

EDUCATION

Chicagoland Detective Services Inc, Chicago, IL Course Completed for Revolver Semi-Automatic (2015)

Proviso West High School, Hillside, IL (2005)

Malcolm X College Chicago, IL Nursing (2006)



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