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Columbus, OH
... Leveraged Claude Code (Claude Agent) and GitHub Copilot to accelerate Java and React development through AI-assisted code generation, refactoring, debugging, and documentation. Utilized AI-assisted development workflows to generate Spring Boot REST ...
- Jul 14
Columbus, OH
... • Collaborated with clinical and operational teams to resolve issues quickly and improve customer satisfaction. • Managed phone, email, text, and digital communications while consistently delivering compassionate service. Prior Authorization ...
- Jul 13
Dublin, OH
... WORK EXPERIENCE Customer Service Representative Conn's Home Plus 2020 - 2025 Handled 80+ inbound calls daily, resolving product inquiries and escalated issues Improved average resolution time by 15% through efficient problem- solving Consistently ...
- Jul 13
Columbus, OH
... Assisting customer with getting replacement lost or stolen cards Transferring customer to appropriate department for additional assistance as needed Escalating customer banking issues 10/2021-12/2021 Robert Half Working for Lendmark Financial ...
- Jul 11
Columbus, OH
... using critical research Verified delivery statuses accurately Processed customer orders, enhancing user satisfaction Resolved issues with critical research, ensuring seamless service Managed data entry and supported administrative tasks efficiently
- Jul 11
Columbus, OH
... Wrapped internal FastAPI retrieval endpoints as MCP tools to evaluate agent-based access patterns for the care-ops copilot, informing the team's roadmap for tool-calling interfaces. Cut LLM token spend on the highest-traffic workflow ~40% through ...
- Jul 10
Columbus, OH
... Executed revisions on title issues for customer service department resolutions. Updated and uploaded information concerning field issue states promptly. Completed code violation checks and tax certifications for VRM purchase orders. Researched, ...
- Jul 10
Dublin, OH
... October 2020 – June 2021 ICQA Problem Solver, Amazon FC - Onsite • Identified and resolved multiple labelling issues daily, reprinted non-scanning labels, and generated new ones for unmarked items, ensuring inventory integrity and preventing ...
- Jul 10
Columbus, OH
... Research and resolve claim discrepancies, payment issues, and enrollment concerns accurately and efficiently. Interpret healthcare policies, plan documents, and regulatory guidelines (Medicaid, Medicare, Marketplace). Coordinate with internal ...
- Jul 06
Reynoldsburg, OH
... Experienced in managing project schedules, action items, stakeholder communications, status reporting, dashboards, risk tracking, resource planning, and PMO reporting across multiple concurrent initiatives. Skilled in Agile project delivery, project ...
- Jul 06