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Customer Service Representative

San Antonio, Texas, 78238, United States
October 21, 2016

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Bradley Donner

**** ********** *** ***

San Antonio, TX 78238


Summary of qualifications:

HTML Proficient, adept with any computer system, also have trained with multiple forklifts. Work History:

CST Brands(Valero) - (05/04/2016 - 07/12/2016)

Overnight cashier

Operated register, cleaned store and followed TABC regulations. Was terminated on 07/12/2016.

ILD, corp.

San Antonio, TX (06/24/2013 - 03/28/2016)

Customer Service Agent (shared agent - multiple campaigns) ACCESS wireless - Senior agent

(Supervised the night shift)

Assisted callers with issues with the lifeline government subsidy phones from adding minutes all the way to a full reset of service. I also became a "shared" agent, with multiple campaigns

(different companies) where I placed orders and assisted with customer service issues. With ACCESS wireless, I handled recertifications and initial enrollments for account holders and future account holders. When I became a senior agent, I monitored the breaks, lunches for the closing shift (4 to 11pm) and escalated calls where a supervisor was requested. Primeflight Aviation

San Antonio, TX (09/23/10 - 05/02/2013)

Wheelchair Attendant (baggage attendant)

Assisted disabled passengers to and from aircraft, helped with luggage and guided passengers to their loved ones or automobiles.

Also was a baggage agent which sent the passengers luggage from the ticket counter to the aircraft and when the planes landed, placed the luggage onto the luggage belts for passengers to pickup.

Fiesta Liquor

San Antonio, TX (11/07/2009 - 06/30/2010)


Stocked merchandise, cleaned store, followed TABC regulations and when needed I went and worked at each of the 5 different Fiesta Liquor stores. Education:

William Howard Taft High school : Graduated with diploma GPA : 3.5

Occupational Experience

Customer Service Representative(9 years, 7 months)

● Answers questions and provides information to customers - 5 to 9 years

● Bags, boxes, or wraps merchandise - 5 to 9 years

● Compiles and maintains non-monetary reports and records - 5 to 9 years

● Computes and records totals of transactions - 5 to 9 years

● Keeps periodic balance sheet of amount and number of transactions - 5 to 9 years

● Learns prices, stocks shelves, marks prices, weighs items, issues trading stamps, and redeems food stamps and coupons - 5 to 9 years

● Operates cash register or electronic scanner - 5 to 9 years

● Receives sales slip, cash, check, voucher or charge payments and issues receipts, refunds, credits, or change due to customer.

● Resolves customer complaints - 5 to 9 years

● Sells tickets and other items to customers - 5 to 9 years

● Sorts, counts, and wraps currency and coins 5 to 9 years Computer skills

Typing speed : at least 30 WPM


Flavio Benevidez - manager of ILD, corp.

Phone number 210-***-****

Dina Robles

Supervisor at ILD,corp.

Phone: 210-***-****

Michael Woytasczyk

IPhone repairman and friend


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