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Manager Customer Service

Minneapolis, Minnesota, United States
Over 15 per hour.
October 21, 2016

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Boris Rivery Garcia

**** ******* ** *, ********, MN 55441, Minneapolis,

813.728. 4800, b


*-** *** *** ** experience in factory and skill with different kind of tools on line production as Assembler/ Printing Operator and ability to deal with different type of machines to help raise the quality and accuracy in a production of electronic devices or their components.

2- To use my experience as a Warehouse’s Manager of hardware’s computer equipment or components to raise the production, sale and the keep good accounting

3- To use my native Spanish language skills and a love of students to support Spanish instruction, tutoring and helping who may concerned Spanish language in different levels schools and college level classes.

4- To use my native Spanish language skills to help the companies that need my services as Job Recruiter, Bilingual Customer Service, Call Center, and others.

5-To use my ability and experience to work in documentation and files as investigation criminal matters or fraud issues Education

Bachelor’s in Laws - Licentiate in Law/ Specialty Operational Research (6 years at University of Havana) Captain San Luis Higher Institute, Havana, Cuba, 1993 to 1999.

In 2012 according Academic Evaluation Services, Inc. (AES) this title is comparable to a first professional degree in law from a regionally accredited institution of higher education in the United States.

Volunteer Time

During 2015 voluntarily participate as a computer teacher in L.E.D.C (Latin Economic Develop Center) in Minneapolis, helping the elderly and young people newcomers to United States to achieve the acquisition of skills in understanding all related with the computation and internet and inserting them into the navigation systems and information search. Skills & Abilities

. Good language skills. (Spanish and English)

. Native Spanish Speaker.

. Ability to deal with people.

. Lover of Children.

. MS Word, PowerPoint

. Critical Thinker.

. Approachable.

. Lifetime Learner.

. Adaptable.

. Good Listener.

. Investigator.

. Patient.

. Reliable and discreet.

. High responsibility, excellent teamwork. High training and preparation for work with individuals and groups.

Experience (Since I arrived to USA May 23th 2011)

1 . TenKsolar in Bloomington, August 2013 until now Operator/Assembler and others positions.


Ensuring quality and efficient functioning of each solar panel for sale.

General Production Manager (Raymond Knight 952-***-****) 2. IWCO Direct in Chanhassen, November 2012 to August 2013.

Printing plastic card and quality control for promotional business.


Shift Manager Production (Ed Hohertz 952-***-****) 3. Hit Promotion. January 2012 to September 2012

Printing and quality control for promotional bags, totes &


Customer satisfaction and service guarantee

Manual, automatic and carousel equipment operation Tampa, Largo Fl.

Direct Manager (Walter 1-800-***-****)

4. Padania Wines Distributors

Delivery Driver

Tampa, FL

September 2011 to December 2011

Deliver products for premier international wine distributor. Manager (Alberto Pagani 727-***-****)

Before May 23th 2011, because I moved to USA

5. Tecnomatica, August 2004 to March 2011

General Warehouse Manager (Computers and all components) Warehouse managers I was responsible for organising the safe and efficient receipt, storage, dispatch, loading and unloading trucks, using computerized accounting system, scanning system to accurately maintain and ensure the products according to customer requests, distribution, logistics, transportation and two year of experience driving forklift.

6. Ministry of Interior, National Technical Operational Research Dept.,

Principal Economic Investigator / Legal Counsel

I went through several departments and attended different company and ministries, like: Ministries of Agriculture, Food, Industrialization, Sugar Production and Construction. (Havana, Cuba)

I had my title on February 1999, instead I started working on October 1997 to July 2004

By discovery methods detect, investigate and neutralize any criminal organizations and specialized in economic crime. Work together with a prosecuting attorney / investigative researcher for legal cases detected.

Provide legal briefs used tleasto determine validity and strength of case.

Counsel with team of attorneys to determine strategies for prosecution.

Introduce at trial if the prosecution need my statement as responsible for the dossier witness evidence.

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