PERSONAL STATEMENT

I strive for building scalable & efficient structure & processes, comfortable working with hosted, local & virtual structures. I like owning a problem from start to finish, going at it solo & work equally well in small teams.

I work in high paced environments where change is constant & there is always another project waiting & was able to organize & prioritize projects.

I have an entrepreneurial nature & can roll up my sleeves to help others get the job done as a team. I use monitoring systems to alert where & when problems may come up beforehand, & use configuration management tools to make changes across large numbers of systems.

What I lack in academic certification, I reinforce with 4 years of excellent accumulated experiences & superior productivity, it’s a testimonial to how challenging the work environments I have encountered, the objectives I’ve accomplished for each establishment in such short periods of time,

& the level of commitment to applying myself to practical knowledge, attention to detail & information retention to meet your goals.

I’ve always been recognized by my superiors & peers in management teams throughout all my past experiences regardless of company size or category, with hard work, ownership, passion & dedication. I’ve kept an excellent reputation with IT, HR & executive personnel throughout various hardships. Never jumped ship in times of need.

I relocate wherever the job needs me to be to maximize productivity and save time for both me & the business, I’m ready for both local and overseas relocation, remote premises or field jobs are of no issue provided that Visa sponsorship.

I’m able to work in rotating shift schemes & welling to work weekends to fulfill business requirements and needs.

EXECUTIVE SKILLS & ABILITIES

I treat infrastructure as a product, contributing ideas on how to continually improve automation services, resiliency & efficiency, with the initiative, judgment, discretion and decision making skills to achieve organizational objectives.

Experience in supporting a 24x7 production environment & managing IT Helpdesk Personnel with a strong working knowledge of data center processes and design (power, cooling, redundancy).

Establishes network specifications by conferring with users; analyzing workflow, access, information, & security requirements, & evaluate network issues including availability, utilization, throughput & latency. Able to focus on short & long term goals simultaneously.

Develop and refine procedures, inventory checks & documentation,

applied knowledge of creating and enforcing IT Documentation and Policies, generating reports to Management (Compliance – Usage – Congestion).

Ability to document complex problem resolution summaries and repetitive tasks interfaces through online ticketing system.

New comer F-F orientation and training, Preparing Demos / training sessions for end users (global & 1-1) on various subject such as Security, new software, ticketing systems…etc.

Vendor relationship management and diversity ensuring we get the best price possible without compromise to quality.

Identify business requirements and provide input into needs including:

oManaging & maintaining third party software and licenses.

oProcurement and vendor management.

oFile and archive all IT related documentation & warranties.

oPeriodically develop / Update IT services and Operations Use policies, sending targeted emails to keep users informed about the latest updates in their respective fields.

oCreate and monitor the IT budget and confer with management when technical requirements surpass or below budgetary limits.

oMigration plans & deployments in accordance of business needs.

TECHNICAL SKILLS & EXPERTISE

Voice over IP technology

(Asterisk – FreePBX – GrandStream – Panasonic Hybrid – Polycom)

Cloud computing and Virtualization

(OpenStack – Amazon – Azure – VMWare)

Various Server / Client OS

(Ubuntu – CentOS – OpenBSD – RAID – Windows Server and Desktop – Failover Cluster – Load Balance)

Microsoft Stack

(Domain Controller – DNS – WSUS – SCCM – GPO – MS Office)

DevOps

(Jira – Github – BitBucket – SVN – Puppet – Chef)

Email & Messaging

(Exchange – Office365 – Google Apps – RoundCube)

Business Development

(Odoo CRM / ERP – Moodle e-learning platform – ITIL – Asana)

Security Firewalls, Quality of Service, VPN

(Cyberoam UTM – IPTables – Fail2Ban – VoIPBL – IPSet – Snort IDS –

TMG / ISA – OpenVPN – Juniper – Fortigate – IPSec / PPTP / L2TP / SSL – PFSense – Snort IDS – ACL –Traffic Queuing)

Recovered and mitigated against DoS / Ransomware / BruteForce

Ticketing, Task Management & monitoring systems

(OSTicket – Spiceworks – ManageEngine – Capsa – Wireshark – PRTG – Symantec Backup Exec)

Web Server / Domain Administration

(Apache – IIS – WordPress – cPanel – Webmin)

Wireless, CCTV, Routing & Switching

(Cisco – DVR/NVR –QOS / MPLS – VLAN – OSPF – STP – SNMP – WAN)

EXPERIENCE

EXPERIENCE

SR. SYSTEM ADMINISTRATOR @ RM GLOBAL SERVICES

CATEGORY: SOFTWARE HOUSE, 90+ EMPLOYEES

NOVEMBER 2015 – CURRENT

www.rmgs.co

IT Services and Operations Lead, responsible for smooth workflow within the limits of requirements, specifications, costs and timelines.

Manage daily operations of computer systems by monitoring system performance, configuration & maintenance. Ensure that records of system downtime and equipment inventory are properly maintained. Apply revisions to host system hardware, firmware & software.

Ensure security of data, network access and backup systems, Balance between user needs and system functionality. Manage data center and hosted systems including hardware, software and equipment such as air-conditioning system, UPS, Generators and fire protection systems.

Manage & Accomplish IT staff results by communicating job expectations; plan, monitor, and appraise job results; coaching & disciplining employees; initiating, coordinating, and enforcing Action / Performance Improvement plans, policies & procedures. Determine appropriate coverage for all hours of operation & implement proper shift management to cover business needs.

Maintain staff by recruiting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Expand and coordinate with IT vendors, suppliers, repair centers, and service providers. Make recommendations for future upgrades, maintain network and system security, monitor networks to ensure security and availability to specific users and Evaluate system's performance to tailor it to user needs.

SYSTEM & NETWORK ADMINISTRATOR @ ARGAAM INVESTMENTS

CATEGORY: FIANACIAL SERVICES, 50+ EMPLOYEES

JUNE 2014 – OCTOBER 2015

www.argaam.com/en

Solely manage all System, Network & Help-desk duties, configuration and

administration of company's IT services.

Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices.

Provide technical assistance to +40 employees - of 3 separate teams & infrastructural needs - for queries either in person or over the phone / SpiceWorks ticketing system / onsite / email / IM etc. related to computer software, & hardware.

Recommend future upgrades, maintain network and system security, monitor networks to ensure security and availability to specific users, evaluate and modify system's performance & Identify user needs.

IT HELPDESK @ VODAFONE EGYPT

CATEGORY: MASS COMMUNICATION

MAY 2013 – MAY 2014

www.vodafone.com.eg

Provide technical assistance for incoming queries and issues over the phone in a rotating shift environment.

Manage Active Directory components, update user information / group membership management.

Escalate issues to higher tier teams in accordance with work flow charts.

GRAPHIC DESIGNER / CONTENT WRITER @ ROTOUSH ADVIRTISING AGENCY

CATEGORY: MARKETING

SEPTEMBER 2012 – APRIL 2013

INTERN TRANSLATOR @ THE EGYPTIAN RADIO AND TELEVISION UNION

CATEGORY: BROADCAST

JUNE 2012 – AUGUST 2012

Translated articles, reports and documents for the News-room (English<>Arabic).

EDUCATION & INDEPENDENT COURSEWORK

Linux:

RHCSA –LPIC – COA

Server Technologies:

MCSA – VCA – AWS – Security Plus – A +

Network Technologies:

CCNA – JNCIA – CWNA – Network Plus

SECONDARY EDUCATION: RIFAA MILITARY HIGH SCHOOL - EGYPT

HIGH SCHOOL DIPLOMA

PROJECTS

I.Argaam: IT Infrastructure Deployment – Migration to new head office

On first day I was assigned overseeing office renovation to accommodate company growth, Plan, design & implement network infrastructure to new premises, from wall jacks & cables to RFQs & purchases to deploying Windows servers suit:

- LAN + WLAN infrastructure, Domain Controller + DNS + WSUS

- Forefront Threat Management Gateway (ISA 2010)

- Secure and migrate user accounts and computers into new domain controller.

- Purchase configuration and installation of Servers, Switches, and Access Points, secure & migrate User accounts and PCs into the new domain.

II.RM Global Services: Branch Office Merger

Management decided to merge branch into head office, as directed by IT manager we were to supervise transition and migrate user accounts into HQ environment.

- Supervise new space renovation, cable works and new data closet.

- Migrate 50+ user accounts from local users to our corporate domain.

- Configure Single sign on & Fingerprint IDs for branch workers.

- Enforce IT policy and train users to use ticketing system for better documentation.

III.RM Global Services: Bandwidth Optimization

-Throughout 3 months I customized our firewall to minimize non-working traffic through our network increasing end user productivity and improve bandwidth management and recover from a major infrastructure incident costing us 66 % loss of our total bandwidth for over 6 months, reducing entertainment surfing modifier from 16% to 4% in 6 months.

-I’ve put significant effort and long hours of testing and monitoring into enhancing user experience and developing proper corporate use of technology environment, dropping down “entertainment web access” modifiers from 15.52% to 4.93% while maintaining flexibility for users eligible for exceptions in liaise with their respective team leads.

IV.RM Global Services: Data Center Virtualization

As the RMGS virtual resource needs expanded, a more budget-friendly approach was suggested to better manage and control our server instances.

- Plan, design & implement OpenStack Private cloud solution.

- Upgrade servers, purchase hardware to accommodate infrastructure needs.

- Redesign & customize Data Center closet and sort out cable mesh issues, install new electric equipment & configure power-failure recovery.

- Document all deployment steps and with explanation of all networking / routing configuration and debugging / troubleshooting encountered during implementation simple enough for IT Support to understand, citing all technical sources.

- Stress-test and secure the Cloud network and discuss various Network topologies to decide which is best, finally deciding on limiting public access to be allowed only through VPN, which we had to configure & implement.

V.RM Global services: Securing hosted AWS servers

I was assigned securing our Windows & Linux business-critical hosted servers while minimizing downtime following a seamless approach.

- Reconfigure AWS firewall to whitelist access to protocols & ports to certain networks, while blacklisting and reported abusive IPs and locals.

- Performing Backups every step of the way to retract steps if need be.

- Installing 3rd party Open-Source / free software to secure Ubuntu / CentOS instances such as (Snort IDS – Fail2Ban – IPSet / IPTables – VoIPBL – IPAbuseDB)

Contact this candidate