Customer Service Sales

Sebastiao loureiro

*** **** **** ******, ********* 6I New York, NY 10025 212-***-**** *****@*******.***

Objective

Experienced, organized, self-starter with an entrepreneurial spirit seeking employment that utilizes bi-lingual skills, customer service experience and goal focused management.

Skills Profile

"Fluent in English, Spanish and some Portuguese o

Excellent time management skills

Superior knowledge of commercial routes in the tristate area

Even tempered and calm in any circumstance

Customer focused

Excellent at identifying problems early

Excellent problem solving skills"

Employment History

Owner/Operator, Loureiro DBA 2012 2015

"Brooklyn, NY

Sales

Customer service

Managed multiple jobs per week/day

Planned and managed routes

Hired and managed team including driver and helpers

Superior at customer service; handled the harder more high profile customers due to proven track record

Often handled bookings for repeat and satisfied customers

Assisted in soliciting business during slow periods

Managed books with meticulous detail"

Sales / Customer Service, Gotham Movers 2006 2012

"New York, NY

Established company standards for Customer Service focusing on a high level of satisfaction including incentives for repeat customers

Dispatch: Coordinated resources to properly execute assignments"

Forman/Driver, Shleppers Moving and Storage 2001 2006

"Bronx, NY

Execute moves

Responsible for onsite customer service"

Financial Planner, ING Insurance 1997 - 1999

"Mexico City, Mexico

Sold life insurance policies with various financial goals

Responsible for business development and leads

Commission based income

Awarded with 2nd Place in National Sales and Best Customer Service in Mexico

"

Education

"High School, Colegio Del Tepeyac, Mexico City, Mexico, 1987

Universidad del Valle de Mexico, Major: Law, 1987-1989"

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